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Please advise me what to do about a game called Conquer Online

For 8 years I have played a game called conquer online and during this time I have spent thousands on dollars on it trying to make my character good. the past 6 months or so it been almost unplayable because of lag and constant disconnections and claims that someone keeps making DDoS attacks on our server. I have sent their service centre numerous complains and pleading to fix this with always the same answer.. pretty much something like "we will forward this to our tech team for a further check, thank you for your patience" One of their suggestions was to even transfer to another service (which would cost me more money to do so) Please advise me on who I can contact to get something done about this. We all know who is doing the DDoS attacks but they wont do anything about him and there even rumors they are paying him to stop but they wont fix it or stop him doing it. I am tired of not being able to play my game that I have spent a LOT of money on and bad customer service. Thank you.
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#518841 Review #518841 is a subjective opinion of poster.

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