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I've never been late on a payment so when I realize my payment hadn't gone through, I called the company and was told that they would take the late fee of $30 off, so instead of the &55 being do, it should've been only $25 due,,, to my SURPRISE,, im NOW!! being told...
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1.0
#1021219
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I ordered 2 products off your online service and I am not happy with my product. It took forever to talk to someone in your customer service department all 4 times I called waiting up to 45 minutes on hold. Then find out one of my products was not shipped in the time I...
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I didn't like
  • Broke product and customer service time
#1003785
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Horrible customer service! I bought a tent for my kids my kids are 1 and 1 and a half and they didn't know how to play with the tent barely used only opened it they didn't like it and wanted to return it she laughed in my face the employee and manager and they said any...
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1.0
#1003168
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Toys R Us Gift Card Review

#1003218
2.2
My son was given a gift card for Christmas to toys r us. 25.00 went o spend it and they said nothing was ever loaded on the card the person pitched the card with cash so basically toys r us stole their money. *** company that steals from you with terrible employees who don't care to do their jobs.
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Toys R Us Manager Review

#991170
1.0
Their managers are very very rude to their employees and try to purposely get them in trouble to make them look good. I hope you never work for them because they are a disgrace! The managers lie threw their teeth and NEVER resolve issues! Never will I shop there again in the Mishawaka location and the managers should never be managers!
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Toys R Us Customer Care Review

#979372
2.8
Toys R Us - Simple Review #1482633066
Toys R Us - Simple Review #1482633066
1 of 2
I was at toysrus 440 new jersey, yasmin and her sup tiara dont want to honor pricematch guarantee. I even showed them toysrus website that they price match gamestop. They price the item as $39 gamestop price is $29
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Toys R Us Customer Care Review

#979336
1.0
Bad customer service.Would not recommend buying gift cards from them.They do not value your time and money.Only care about getting through the day.Do not even care if you are loyal customer.They do not return the same care and attention to you.Never again Toys r Us!!
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I had 2 gift cards for 100$ and 6$. I was trying to make order online. When I was filling in numbers of cards they asked me to fill in credit card info for guarantee. When I was proceeding the system had an error where they notified me that they can not proceed with...
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1.0
#1001590
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I ordered a product for my daughter's birthday. Her birthday passed without receiving the order. When it did come, it was not the item I ordered, not even close. When I called customer service, rather than apologize or credit my account, they said they wouldn't until...
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1.0
I liked
  • Worst
#999066
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Three different items I wanted became available at separate times in the same day. I had to get them all in three separate orders. All this while they were having a Buy One Get One 40% Off deal on the items. They will try to avoid losing money with that deal by making...
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#985731
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Toys R Us almost non-existent Customer Service: I won't use Toys R us online again not because there was a problem (problems happen) but because they make it very hard to resolve the problem. I placed an order online on 12/18/16 that said it would arrive by 12/23. It...
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Toys R Us - Price match on a Transformers Generations Titans Return Titan Class 22 inch Action Figure - Fortress Maximus
Toys R Us - Price match on a Transformers Generations Titans Return Titan Class 22 inch Action Figure - Fortress Maximus
@ToysRUs in 2846 MOUNTAINEER BOULEVARD CHARLESTON WV 25309 P: (304)744-8696 wont price match titans return fortress maximus which is regularly $149.99 but another toys r us had it priced for $54.99 but manager/mom refused. even after showing 2 different reciepts from 2...
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Order my gift items on the Dec 21. To ensure that they will get here on time I paid for expedited shipping. The website advertised this option as 2 day shipping so I would be getting them on Dec 23. Nope. Called both Toys R Us and FedEx numerous times. Instead I was...
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Contact Toys R Us

Headquarters Address:
Toys R Us
One Geoffrey Way
Wayne, NJ 07470
Phone:
(800) 869-7787
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12/18/2016 Don't order for pick up services. WORST SERVICE EVER !! I ordered since Sun Dec 18 to pick up at Pembroke Pines Store All items supposedly were available. To this day - 2 days later - no email with confirmation received. Went in person because they cancelled...
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