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I ordered 2 products off your online service and I am not happy with my product. It took forever to talk to someone in your customer service department all 4 times I called waiting up to 45 minutes on hold. Then find out one of my products was not shipped in the time I paid extra for and when I finally got it a few days before Christmas we put it together and it was broke and of course being that close to Christmas could not send back to get...
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I didn't like
  • Broke product and customer service time
#1003785
Horrible customer service! I bought a tent for my kids my kids are 1 and 1 and a half and they didn't know how to play with the tent barely used only opened it they didn't like it and wanted to return it she laughed in my face the employee and manager and they said any open thing open can't be return nothing that is their new policy lolll it's a *** baby store it wasn't broken or anything it was a tent. That wasn't even the point it was their...
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1.0
#1003168
I had 2 gift cards for 100$ and 6$. I was trying to make order online. When I was filling in numbers of cards they asked me to fill in credit card info for guarantee. When I was proceeding the system had an error where they notified me that they can not proceed with gift cards and advised me to make an order later. I did an order next morning, filled in everything again. It was successful. In the evening I found out that they charged my credit...
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1.0
#1001590

Toys R Us Gift Card Review

#1003218
2.2
My son was given a gift card for Christmas to toys r us. 25.00 went o spend it and they said nothing was ever loaded on the card the person pitched the card with cash so basically toys r us stole their money. *** company that steals from you with terrible employees who don't care to do their jobs.
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Toys R Us Manager Review

#991170
1.0
Their managers are very very rude to their employees and try to purposely get them in trouble to make them look good. I hope you never work for them because they are a disgrace! The managers lie threw their teeth and NEVER resolve issues! Never will I shop there again in the Mishawaka location and the managers should never be managers!
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Toys R Us Customer Care Review

#979372
2.8
Toys R Us - Simple Review #1482633066
Toys R Us - Simple Review #1482633066
1 of 2
I was at toysrus 440 new jersey, yasmin and her sup tiara dont want to honor pricematch guarantee. I even showed them toysrus website that they price match gamestop. They price the item as $39 gamestop price is $29
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Toys R Us Customer Care Review

#979336
1.0
Bad customer service.Would not recommend buying gift cards from them.They do not value your time and money.Only care about getting through the day.Do not even care if you are loyal customer.They do not return the same care and attention to you.Never again Toys r Us!!
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I ordered a product for my daughter's birthday. Her birthday passed without receiving the order. When it did come, it was not the item I ordered, not even close. When I called customer service, rather than apologize or credit my account, they said they wouldn't until they received the item back -- even though it was not the item that I ordered. They finally agreed to provide a return FedEx label and have it picked up. The email for the label...
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1.0
I liked
  • Worst
#999066
Three different items I wanted became available at separate times in the same day. I had to get them all in three separate orders. All this while they were having a Buy One Get One 40% Off deal on the items. They will try to avoid losing money with that deal by making each eligible item available at separate times. I was able to cancel two of the items and order them together but not the third. Why? Because if you want to cancel your order, you...
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#985731
Toys R Us almost non-existent Customer Service: I won't use Toys R us online again not because there was a problem (problems happen) but because they make it very hard to resolve the problem. I placed an order online on 12/18/16 that said it would arrive by 12/23. It is now 12/29 and it has not arrived and of course I have been billed already. This "free shipping" cost me an hour of my time today trying to find a way to reach a human to alert...
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#981777
@ToysRUs in 2846 MOUNTAINEER BOULEVARD CHARLESTON WV 25309 P: (304)744-8696 wont price match titans return fortress maximus which is regularly $149.99 but another toys r us had it priced for $54.99 but manager/mom refused. even after showing 2 different reciepts from 2 different toys r us stores they still refused only thing that was offered was 2 take $100 off casue the box was damagedthat still did not help me i drove over 45 mins away on...
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Order my gift items on the Dec 21. To ensure that they will get here on time I paid for expedited shipping. The website advertised this option as 2 day shipping so I would be getting them on Dec 23. Nope. Called both Toys R Us and FedEx numerous times. Instead I was flat out told by FedEx that the packages were never dropped off. My final call to Toys R Us, I was told nonchalantly that I will be getting them Tuesday. If you guys can't fulfill...
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12/18/2016 Don't order for pick up services. WORST SERVICE EVER !! I ordered since Sun Dec 18 to pick up at Pembroke Pines Store All items supposedly were available. To this day - 2 days later - no email with confirmation received. Went in person because they cancelled 1 item & now claiming they dont have any of the other items. What a waste of my time and lack of customer service. Never again for sure !!
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1.8
#976571

Contact Toys R Us

Headquarters Address:
Toys R Us
One Geoffrey Way
Wayne, NJ 07470
Phone:
(800) 869-7787
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I placed an order with Toys R Us on the 7th of December. It was to have been shipped within 3 - 5 business days. The item is in stock. Their website has now lowered the price from $99.00 to $69.00. Today is 12/19/2016 and the item has YET to ship. After over a half an hour wait on the phone for customer service.., the best they said was that they have submitted a request and I should here back from them via email in within three days!!! This may...
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LadyScot

LadyScot Well, to be fair, it has only been about 8 business days since it was supposed to ship. What is the item #? What does the status show in your account?

Anonymous

Anonymous They did us the same way,how can you tell a 5 year santa forgot her.