Anna Lisa D

Paid full price for a product- 3months later still waiting for delivery

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I own a 2008 Toyota Tacoma with a matching Snugtop Camper.

In July of this year,approximately July 31; I paid full price to purchase a replacement back window from Toys for Trucks, 11352 Hesperia Rd, STE A, Hesperia, CA 92345. (760) 956-****.

I was told the window would arrive in 3-4 weeks.

As of today October 10, 2023 I still have not received it, and every time I call; am met with "be patient", "it comes from Mexico' and "we will call you as soon as we have tracked the shipment".

I spoke with another Snugtop representative and was told they could do nothing, and to be patient.

As this is a reflection of your company's business practice, I am extremely frustrated and disappointed at the apathetic approach at dealing with your customers. I am a special education teacher and the lack of clear communication and delivery of a item I paid for leaves me wondering how successful your business plan will truly be.

Any help to resolve this would be greatly appreciated.

Thank you in advance

AnnaLisa Davis

View full review
  • Closest snugtop dealer
  • Paid full price and have not delivered the product

Preferred solution: Deliver product or service ordered

User's recommendation: Seriously consider before buying from Snugtop

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article