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To buy Toyota Toyota Toyota, we should be cautious and cautious

Toyota of Richardson - To buy Toyota Toyota Toyota, we should be cautious and cautious
Toyota of Richardson - To buy Toyota Toyota Toyota, we should be cautious and cautious
Toyota of Richardson - To buy Toyota Toyota Toyota, we should be cautious and cautious
To buy Toyota Toyota Toyota, we should be cautious and cautious. Consumers have no protection of rights and interests. The complaint department is only the furnishings, which is useless. Non professional buyers must record the whole process of video shooting and leave evidence, so you can find a lawyer to protect you, rather than waste time to find the furnishing complaint department to help you solve it! On the day of payment and collection of the car, I only gave a price list posted on the car glass. The price I bought was 31000. After accepting the bank bill, I went to visit the car bank and provided us with the formalities. They signed by myself, so we had to suffer losses. But I recorded and picked up the voucher. I didn't know how to upload it. Now the car bank has no intention to solve it, which is obviously discriminatory English weak people, because they add projects to me, which makes me pay extra money and interest for no reason, they need to compensate me
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ID
#1703891 Review #1703891 is a subjective opinion of poster.
Cons
  • Cheat
Reason of review
Pricing issue
Loss
$40000
Preferred solution
Let the company propose a solution
New Reviewer

Salesmen and financial managers who discriminate against the weak in English and cheat consumers

I am TAOTAO JIA, a Chinese, completely ignorant of English. On August 9, 2019, I bought a NEW 2019 TOYOTA RA in 1221 N CENTRAL EXPRESSWAY RICHARDSON, TX75080.Because a Chinese-speaking Asian salesman (HUACHANG LIU) was introduced by a car dealer who did not know English. I bought my first car in the United States for $31,000. I didn't know anything about it. I paid $5,000 down. I paid $2,000 early on the day of purchase by credit card. I paid $2,000 and $1,000 twice the next day. My salesman is HUACHANG LIU, who translates the whole process. It's almost nine o'clock at night on the day of purchase. Before I sign, HUACHANG LIU told me something about my credit rating. He said that my credit rating was not good enough. The first bank's interest rate was 12.99%. The second bank did not approve the loan, but there was a condition that we had to extend the six-year automobile guarantee failure. Interest will be more than $1,000, I call my wife and I think it's acceptable, because we plan to pay off the bank loan in five months. Five months later, we recognize the interest and confirm the purchase. Then HUACHANG LIU tells me where to sign and where to sign. Then I just get the sales price list and go home. At that time, I didn't give me any purchase information. I personally thought that Toyota was a big and credible world-renowned company, so I thought that the way of sale in the United States did not need paper purchase information. On September 14, 2019, when I received the Allied Bank bill, I realized that I had been cheated. I was surprised and very angry. My total loan amount was very high. The amount was $29286.79, which was clearly stated at the time that $26,000 needed to be loaned. The next day I went to the car store and asked HUACHANG LIU why the loan was $3,286.79 higher. HUACHANG LIU looks very ugly and tells me who brought you the money when you bought the car. Who did you ask? I was very angry and asked my salesman that you took me all the way to sell me. Why now let me find someone for myself? Didn't he think I was foolish soon after he came to America without knowing English? He came to MUSTAfa, the financial manager, because I don't know English at all, so I used mobile software to communicate with MUSTAfa, which is a complete hoax! HUACHANG LIU told me that the first interest rate was very high. I refused to approve the loan. I made an excuse to say that I could not provide proof of income (I am sure and sure that HUACHANG LIU did not ask me for proof of income at all at that time. The next day when I went to work, I could ask my boss for proof of income because I had a legitimate occupation and fixed income) and to make an excuse to say that the second bank was all. Y bank interest rate is low, I reasoned with him and communicated with MUSTAfa using translation software that I said you were cheating consumers. They all admitted that they had not told me to extend the applause fee of automobile security for 6 years for $2100, and said that they could help me cancel it. I said that understanding the inevitable mistakes in work would solve the problem, but the extra 1186.7. They can't tell what the fee is. HUACHANG LIU made a ridiculous remark that the bank needs handling fee for lending to you. I said that the bank loans me to earn my interest money. Why does it charge me handling fee for lending to me? It's ridiculous! I can't believe that this deception took place in Toyota when people who didn't understand English just came to the United States to buy a car. Did Toyota sell a car in such a flood of sales? Because my language is limited, I always use translation software. I'm not sure if the translation software translates correctly.
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ID
#1675777 Review #1675777 is a subjective opinion of poster.
Service
Toyota Of Richardson Sales Representative
Reason of review
Pricing issue
Loss
$3287
Preferred solution
Let the company propose a solution

FIRST CLASS SCAM ARTISTS

We purchased a 2012 pre-owned Infiniti from Toyota of Richardson in December 2013. The extended warranty salesman, Gary Lowe, asked if we would like to purchase an “extended warranty” for our car. I specifically asked him if this warranty would start when the factory Infiniti warranty expired. He said yes! I paid an additional $1,361 for an extended 3-year warranty. Last week, our windshield cracked for no apparent reason (it was parked in a parking lot at the time). In checking with our factory Infiniti warranty, I found that the basic warranty had expired in March 2016 so I called Toyota of Richardson to find out whether their “extended warranty” had glass coverage. It didn’t but I then found out that our “extended warranty” did not start in March 2016 as the salesman had told me but their warranty actually started on December 2013 when we purchased the car and would expire in December 2016 and not March 2019 as we were told. This means that we paid $1,361 for a warranty that lasted only 9 months, not the additional 36 months as promised. What fool would pay $1,361 for a warranty for 9 months when they had a factory warranty during this same period unless they were lied to? Even one of the managers, Noreesh, mentioned that it would not make any sense but he refused to do anything about it. If they we were willing to screw me over for $1,361, imagine what they would do to you when you purchased a new or pre-owned car!
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ID
#884398 Review #884398 is a subjective opinion of poster.
Location
Dallas, Texas
Cons
  • Warranty salesperson
Reason of review
Warranty issue
Loss
$1020
Preferred solution
Full refund
New Reviewer

BEWARE OF SCAMMERS AT TOYOTA OF RICHARDSON

Update by user Aug 18, 2012

As of August 18, 2012 -- Not one word from Toyota of Richardson and obviously, no resolution. Apparently, they don\'t need business that bad?

Original review posted by user Jul 18, 2012
Wednesday, July 11, 2012 -- I stop by after work to see if they had a Scion FRS and sure enough they did. Spoke with Sam Mansfield, Scion Sales Manager. Nice guy, but not very knowledgeable about their products, especially the technology aspects of the Toyota and Scion. Strange, considering he was a manager. Sam was a very nice, laid back, no nonsense guy. Husband met me up there and test drove the Scion-FRS, which is a cool car, but very bare bones on the inside and scant on technology, compared to other cars in it's class and below. We decided to look at the Prius C and later, decided to purchase. The painstaking process took nearly four hours and our brains were fried and by the time we made it back to the finance department, the dealership was closing. After signing all the various paperwork, the upsell was in full swing. My husband told Morgan, the finance person, from the very beginning that he did NOT want an extended warranty. For a brief time, she left it alone and later asked "What if I could get you an extended warranty without you having to pay anything more?" I replied, "Sure, I'll take it if it doesn't cost anything extra!" Following my reply, Morgan walked out of the office and came back to say that she was going to give us Gap Insurance, Clear Coat and a 7-Year Extended Warranty for no additional cost. He asked her how she got that done and her response was "I'm very persistent." Originally we were quoted approximately $500/month for our car payment. After she said that she was giving us all this free stuff, she tried to talk me into bimonthly, automatic checking account withdrawals that amounted to $250.00 every two weeks. She went on to say that we'd pay the car off earlier by doing this and never mentioned that we'd end up paying $3,000 additional which was for all the FREE stuff she said she was throwing in for us (Extended warranty, clear coat and Gap Insurance). Fast forward to this morning after a night of rest and access to a calculator, he realizes that this lady basically scammed him into agreeing for everything he told her that he did not want in the first place. He called the dealership and asked for the person in charge, who never bothered to call him back. I called them approximately three hours later and spoke to Jeff, the Sales Manager. He called my husband and said that we could come back in and go through all the contract *** again, which we were not willing to do. After we didn't show up to pick up the Prius C, he called and my husband told him that we'd take our business elsewhere and he said, "Alright." Having a customer service background, this is no way to treat a customer. Most businesses/dealerships would do whatever it took to make things right for their customers and gain their trust. NOT Toyota of Richardson! Our sales person, Sam Mansfield, didn't even bother picking up the phone to call either. Apparently this dealership doesn't need anymore business and if they treat a new customer this way, I can't help but wonder how they'd treat you once they had your money?
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ID
#332880 Review #332880 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Loss
$25

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