Toyota Of Hackensack Reviews
9K CLAIMED LOSSES
2 TOTAL REVIEWS
2011 Toyota Yaris Review
Ac has a leak in my 2011 yaris i have a platinum contract and they are not repairing it properly
New York, New York
Reason of review
Toyota of Hackensack Knowingly Sold Defective Lexus
My husband recently purchased a Lexus RX300 used from Toyats of Hackensack. When we took the car for a test ride the tires needed to be aired up because "the car was sitting for a while" per the salesman. I noticed there was a bit of a shake in the front end which the salesman blamed on the road. It corrected itself so I thought he was probably right. My husband asked that the dealership check the tires and we were assured there was no leak. We agreed to purchase the vehicle and went to pay for it while the car was "detailed". When we came back to get the car, the was a puddle of oil under the car. The mechanic told us it was because they changed the oil and the mechanic had spilled some oil which flowed under the engine block and dripped. My husband looked under the car, didnt see anything, and we left. When I was driving home, I kept smelling burning oil. There was a fine spray of oil all over the back tailgate. I immediately called the salesperson and left a message. He never called back. This went on for days. We also realized the mechanic never checked the tires and there was a leak in 3 out of the 4 tires which required the tires to be checked and/or aired up every day. Finally we returned to the car dealership and they promised to look into the problem. A full week went by without our calls being answered. We finally drove back to the dealership when they left a message that the car was "ready". Ends up, the dealership knowlingly sold us a car with a leaking main seal which will cost upwards of $1400 to repair and which they refused to repair even though the leak was pointed out to their mechanic the day we purchased the car. I complained to Toyota who passed me to Lexus.... P.S. - it has been 5 1/2 months and this is not resolved. BUY AMERICAN!
Carmel, New York
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Toyota Of Hackensack