Toyota of Gladstone

I bought a 2025 Toyota Rave 4 at the end of November 2025 and when I got home my son noticed black streaks on my white vehicle. I called them the next day.

And was given Joshua Martins phone number from the salesman. And told to call him that he would take care of my Vehicle. The first experience was Joshua tried to tell me that it was the rain where I lived making the marks. I told him that I didnt fall off a turnip truck yesterday and after several calls and pictures he finally agreed to have somebody clean and ceramic coat some of the parts..

Josh actually brought up a video of an employees Rave 4 and we both witnessed the same marks on her Rave 4. Then we looked at 2 rave 4s that had been delivered the day before and they had the same black marks as mine did!! The problem just got worse so after a few more calls emails messages Kerry Copland Joshuas boss decided to replace the parts but they didnt replace the sun roof rubber or the racks!! So a few more calls and emails later I was asked to bring my vehicle back again so they could inspect it and take pictures??

So for the 6 or 7th time of driving over 100 plus miles round trip I was told to file a complaint because they still hadnt received the money from Toyota for the work that they did?? Not my problem I was lied too and miss led into being told that they were going to fix the other problems and when I parked my car in there lot I noticed that the car beside me and the one in front of me both New Rave 4s had black marks all over them so now I have literally seen 6 and so did Josh and Kerry seen mine plus the 2 counting mine within a short time that had the same issues and Kerry said that he thought it was a defective problem from there parts company and I needed to call a specific number and report it to a different Toyota in Texas.

Which I did and then I waited for a answer!! I feel like they have known about this problem and are choosing not to fix the problems!!