Toyota Malaysia

1. The front and reverse cameras cannot withstand heavy downpours.

Replacing them under warranty requires at least two hours for inspection and another two hours (on a separate visit) for replacement. Complaints have only resulted in lip service with no signs of improvement.

2. Poor handling in the service area. On one occasion, they drove recklessly within the service center compound, hitting bump stops (I have aftermarket shocks installed) and unnecessarily using high beams (I have a light bar and floodlights connected) during a drive-around with no spotter for inspection.

3.

Mishandling of aftermarket wheels during tire rotation and balancing. The nut clearance to the rims requires hand-wrenching, but they neglected this and used a pneumatic wrench, damaging the rim surface in less than a year after purchase.

Hi Toyota Customer Support,
I am writing to express my deep concern regarding the recent issues I've encountered with my car. Please find car details below for your reference;
1.

Toyota Yaris model, purchased in 2021.
2. Vehicle registration: AJL9898
Previously, my mother (Datin Aznum Abd Rahman) has lodged a complaint in August 2023 regarding few incidents of the car couldn't be started and constantly experiencing system malfunction. The recent experience with the vehicle has left me greatly disappointed.
These issues have not only compromised the driving experience but also raised serious concerns about the safety and reliability of my vehicle. I noticed that there were noises coming from the tyre as well upon turning the steering wheel.
I would like to bring to your attention that this vehicle has never been in a major accident for the condition to deteriorate and it was purchased in 2021 (still under warranty).

Despite the car being kept in a good condition, a permanent solution remains elusive.
Today, 16/04/2024, the car suddenly couldn't be started again. Nothing was left open hence the car being unable to start for no reason really disappoint me and affects my daily routine.

I understand that occasional mechanical issues are inevitable in any complex machinery, but the severity and persistence of these problems suggest underlying manufacturing or design defects that warrant immediate attention.
As such, I urge you to take prompt and decisive action to rectify the situation and restore my confidence in Toyota product. Please acknowledge receipt of this complaint at your earliest convenience and provide a contact person whom I can communicate with regarding updates on the resolution process.
Thank you for your attention to this matter, and I look forward to a swift and satisfactory resolution
Regards,
Maira Ton Zalani

I booked a Toyota cross under Wheelcorp SDN BHD in Sri Petaling and had to cancel the order. I rebooked under Wheelcorp SDN BHD in Kepong.

I was told to pay booking fees again when I rebooked. I didn't know that both the outlet are the same, the sales agent who rebooked didn't inform me on this. However Sri Petaling was aware when I rebooked. My issue is there was a deduction of RM120 from Sri Petaling although they knew that it was the same company.

I'm requesting for a full refund from Sri Petaling Wheelcorp Bec botthe payment was for booking was made to the same company. I'm unhappy of how the SA and the manager Irene served me.

There should be a integrity for Wheelcorp to give me a full refund because I did book in the same company. A deduction of RM120 and giving me lots of hassle to call them to get my refund is a big disappointment.

Hi Toyota Team,

I am Hidayah, one of the Vios purchasers. My Vios had an overheating issue last week. I arranged for my car to be towed to the Toyota Tunjong service in Kota Bharu, Kelantan. My car arrived there on 12 November 2024, and the staff said they ordered the motor fan the next day which is 13 November 2024.

Yesterday, the staff said the motor fan had not yet arrived.

My questions are:

1. How many days should the order take to arrive at the service branch, in reference to Toyota's KPI?
2. Why aren't basic spare parts available at all service branches?
3. Why haven't I received a car replacement since my car has been at the service branch for more than 3 days?
4. What is the maximum period allowed for the car to be repaired?
5. Is the issue on the branch side or on HQ side?
6. What responsibility does Toyota have for this issue?

I need a response as soon as possible and wish for my car to be ready just as quickly. I am not interested in a general reply advising me to wait for the spare part.

I purchased an Innova Zenix on 15th March 2024. I noticed so many malfunctions in the car.

I did raise this in my Toyota Customer Satisfaction call as part of purchasing a new car. They told me to deal with the service center to fix the issue. In the past 3 months, I have been going up and down to the service center more than 5 times (excluding service). A countless number of calls were made to chase but until now, the issues have not been attempted to be resolved.

I managed to get a Technician to check the issue on the 6th June.

He raised reports on 4 different issues. Separately, I have also submitted video evidence on the issues as well. The technician requested to leave the car for 2 to 3 days to inspect/fix the car. I have requested the sales OIC to arrange a car since I sold my old car.

Since I bought a brand new car I expected to be worry-free. But the experience is worse than purchasing a second-hand car.

Is it difficult for the Car company to arrange a car since the issue is with your own product? It has been almost 2 weeks now post-inspection but there is no update from service OIC. So many excuses have been given.

The service OIC has not responded to my call despite multiple chasers. There has been no response or call back.

Do you have any SLA? What is your turnaround time to fix the issue if a customer complains?

Issues:

1) Major Ignition Error - I shared about 4 videos (different occurrences) as evidence

2) Gear Drop - When moving foot from accelerator to brake the gear drop is very obvious (like jacking a Manual car). Very bad!

3) Suddenly, for 2 days the passenger seat belt alarm was not functioning.

Even though the car was driven at 30kmh, the seat belt alarm was not enabled at all. I submitted video evidence and it also persists during a test drive with a technician.

4) The car's Air conditioning button cracked and the Air conditioning screen panel is scratched - I noticed the issue 2/3 days after sending the car for the 1st service, 2 weeks after purchasing the car. I immediately highlighted this to the sales agent and the sales agent's response was disheartening. The agent suggested it could be due to an external car wash.

In 2 weeks + 1 car wash could the car screen have been damaged and the button cracked? It is not possible and does not make sense. Does this show the quality of the product given by Toyota?

I do not expect these many issues from a brand new Car. This is very unfortunate and extremely disappointing.

UNACCEPTABLE. I FEEL SCAMMED by TOYOTA. Now, I am doubtful if this is a new car or if some old defective car was fixed and sold to me.

I must mention about the Sales agent - she is an underperforming agent (Baizura - Toyota Balakong). She is not supportive at all.

I would rate her 0. My concern was not acted upon and was ignored by her. Does Toyota not practice after-sales service in your policy? Because there are NO monetary benefits, do you not care about your customer?

The agent had no time to explain to the customer when a query was raised (on DVR) and I received a PDF as an answer. This was RUDE!!!. I had to go through the entire file and yet my questions were not answered. HOPELESS!!!.

I suggest Toyota develop chatbots that provide even better answers than humans who behave worse than machines (no common sense).

I appreciate if someone from Toyota Malaysia calls me regarding this and otherwise, I have no choice but to escalate it to a higher level. FRUSTRATED!!!

Regards,

Padma Priya Permalu

I bought a brand new Fortuner 2.8 recently in March this year. The reason i chose Toyota is obvious.

Reliability, Quality of build, performance and good warranty. We used this car for a family trip to Tioman island which required us to drive from our home in Johor Bahru to Endao to take our ferry service to the Island resort. While driving along the Kota Tinggi road, my wife complained that the car has a very bad understeer issue. It keeps swaying to the lane of the on coming traffic.

It occurs even when she drove extremely slowly to engage the turns. Adding to this very frightening issue, the car head light was badly set, it was too low , illuminating only the immediate 2 meters of the car. We travelled early before day break to catch the ferry at 8 am. This made the driving experience for my family in the Fortuner very traumatic.

I was driving another car well ahead of them and tried to called to enquire, the blue tooth was bad and they can't hear me, adding to their distress. We try to leave the experience behind and went for our family vacation. On the trip back the same problem prevailed, compounding the problem, the suspension seems too weak to handle the weight of the car, bouncing many time uncontrollably, causing my granddaughter and the passengers behind to suffer severe car sickness. This is highly unusual as we had often gone on holiday, even as far as Penang and as difficult as to Cameron highland.
I took the car to the dealer to check.

I also complained about the hand free blue tooth, the party on the other side just can't hear me.
Following are the assessments and reparations made..
1) blue tooth problem:- they found pastic sticker covering the handfree speaker, so they need to reset it to make it work properly.
2) Head light- They adjusted it so that we can see further in night driving. I am shocked and disappointed, these issue should not have passed quality control before delivery.
3) Suspension- no apparant fault, adjustment was made to the alignment as claimed by the dealer to reduce the understeer problem. I asked is there a need for me to upgrade the suspension to get better drive quality. I was told if i do it, i will loose warranty for the parts i changed and for the parts that will be affected by the change.
As the drive quality did not improve, and i value the safety of my family, i went ahead with the upgrade and spend another 10k on it.

Drive quality improved significantly. I am happy. But what shocked me was with the stock spring that was replaced. The front suspension spring fixture is not of equal height.

The suspension at drive side is a good 3 inches higher then the passenger side. This would explain why the car keep understeering when my wife engaged left cornering, forcing the car to the opposite lane. It is a scary revelation and put a very big question mark on Toyota build quality.

The car didn't come cheap, but i am afraid i might have invested in a poorly built time bomb. A lemon Jeremiah