Toyota Malaysia

Why unavailable Toyota customers service hotline in Malaysia?

I bought a Toyota Vios on September 2024 at Wheelcorp

, Kepong and noticed that the front sensor malfunction and microphone of radio not functioning. I sent my vehicle to service center for 2 days diagnosis inspection and half day for replacement of the front sensor.

Not only that, but I spent another half day to replacement of a new radio. But, the issue was not finished yet. The volume will automatically mute during I am driving and volume button on Sterling also not functioning. (Wheelcorp, Kepong).

As such, I decided to change another service center my car maintenance which is Autoria, Ipoh.

Before the appointment date, I received a call from Autoria that there unable to check my radio during my car send there for servicing. And, understood that seem like they to write a report for the faulty of radio and also my car was not sending to their service center for maintenance before. The person who call me also acted like don't mind about I bring this matter to Toyota.

And, I am doubtful too that why my vehicle get alert to servicing before reaching to 20,000km. Is that due to the poor maintenance?

It is a new vehicle instead of used vehicle, why so many funny issue occurs like faulty front sensor, faulty radio and even new issue was happened after replacement of new radio. Is that the workshop workmanship poor of control to perform in proper way?

I choose Toyota brand because of it reliable quality of car get known from friends.

But, I just understood that Toyota do not operate any service center in Malaysia and all service centers were franchise to 3rd party operator. I doubt that how to ensure my newly purchased vehicle will be properly maintained while the 3rd Party operators were lack of control and monitoring by Toyota.

1. The front and reverse cameras cannot withstand heavy downpours.

Replacing them under warranty requires at least two hours for inspection and another two hours (on a separate visit) for replacement. Complaints have only resulted in lip service with no signs of improvement.

2. Poor handling in the service area. On one occasion, they drove recklessly within the service center compound, hitting bump stops (I have aftermarket shocks installed) and unnecessarily using high beams (I have a light bar and floodlights connected) during a drive-around with no spotter for inspection.

3.

Mishandling of aftermarket wheels during tire rotation and balancing. The nut clearance to the rims requires hand-wrenching, but they neglected this and used a pneumatic wrench, damaging the rim surface in less than a year after purchase.

Hi Toyota Customer Support,
I am writing to express my deep concern regarding the recent issues I've encountered with my car. Please find car details below for your reference;
1.

Toyota Yaris model, purchased in 2021.
2. Vehicle registration: AJL9898
Previously, my mother (Datin Aznum Abd Rahman) has lodged a complaint in August 2023 regarding few incidents of the car couldn't be started and constantly experiencing system malfunction. The recent experience with the vehicle has left me greatly disappointed.
These issues have not only compromised the driving experience but also raised serious concerns about the safety and reliability of my vehicle. I noticed that there were noises coming from the tyre as well upon turning the steering wheel.
I would like to bring to your attention that this vehicle has never been in a major accident for the condition to deteriorate and it was purchased in 2021 (still under warranty).

Despite the car being kept in a good condition, a permanent solution remains elusive.
Today, 16/04/2024, the car suddenly couldn't be started again. Nothing was left open hence the car being unable to start for no reason really disappoint me and affects my daily routine.

I understand that occasional mechanical issues are inevitable in any complex machinery, but the severity and persistence of these problems suggest underlying manufacturing or design defects that warrant immediate attention.
As such, I urge you to take prompt and decisive action to rectify the situation and restore my confidence in Toyota product. Please acknowledge receipt of this complaint at your earliest convenience and provide a contact person whom I can communicate with regarding updates on the resolution process.
Thank you for your attention to this matter, and I look forward to a swift and satisfactory resolution
Regards,
Maira Ton Zalani

I booked a Toyota cross under Wheelcorp SDN BHD in Sri Petaling and had to cancel the order. I rebooked under Wheelcorp SDN BHD in Kepong.

I was told to pay booking fees again when I rebooked. I didn't know that both the outlet are the same, the sales agent who rebooked didn't inform me on this. However Sri Petaling was aware when I rebooked. My issue is there was a deduction of RM120 from Sri Petaling although they knew that it was the same company.

I'm requesting for a full refund from Sri Petaling Wheelcorp Bec botthe payment was for booking was made to the same company. I'm unhappy of how the SA and the manager Irene served me.

There should be a integrity for Wheelcorp to give me a full refund because I did book in the same company. A deduction of RM120 and giving me lots of hassle to call them to get my refund is a big disappointment.

Hi Toyota Team,

I am Hidayah, one of the Vios purchasers. My Vios had an overheating issue last week. I arranged for my car to be towed to the Toyota Tunjong service in Kota Bharu, Kelantan. My car arrived there on 12 November 2024, and the staff said they ordered the motor fan the next day which is 13 November 2024.

Yesterday, the staff said the motor fan had not yet arrived.

My questions are:

1. How many days should the order take to arrive at the service branch, in reference to Toyota's KPI?
2. Why aren't basic spare parts available at all service branches?
3. Why haven't I received a car replacement since my car has been at the service branch for more than 3 days?
4. What is the maximum period allowed for the car to be repaired?
5. Is the issue on the branch side or on HQ side?
6. What responsibility does Toyota have for this issue?

I need a response as soon as possible and wish for my car to be ready just as quickly. I am not interested in a general reply advising me to wait for the spare part.