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Dealing with this company is an experience you never want to have. They put you on hold forever and I beiieve they are hoping you will go away. They said I was late with a payment so I paid over the phone. I went to my bank to follow up and the check had already been paid so I stoped the phone payment. As a result I got a letter from WESTERN UNION that I was remiss in my payment to toyota financial. I have since faxed then TWICE a copy of the...
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1.7
I didn't like
  • Customer service is poor
  • Not willing to help consumers
  • Hated it
#894282
My advice would be to use a different financier. Toyota financial has zero tolerance for their financially-challenged customers, and they harass you w/zillions of phone calls if u r late. They are all nice and ready to give you anything you want in your contract, then when things go wrong in your life, their customer service skills go right,out the window. If you lose your job, They have NO deferred payment options, refuse to help you or take...
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Anonymous

Anonymous I totally agree!...they are not helpful at all!...they keep saying you don't qualify but, WHY? What are the qualifications for me to qualify. They can't tell me! Now they say ...

Anonymous

Anonymous I agree, toyota financial is horrible. They don't assist with any financial issues that you may be facing during tough times. I need to buy a new car to get a different financ...

For the 2nd time Toyota Financial Services, has mis-routed our lease payment to our retail acct. Sept. 2015, June 2016. We received a notice of late payment & consequences. We had to sit through a 25 minutes on hold phone call to get this rectified in both cases. The entire time the representatives/ Managers address you as if WE caused the problem, even though we are using the correct address & the Toyota Acct. # in on every cheque. We have been...
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2.9
I didn't like
  • Not willing to help consumers
  • Customer service is poor
  • That they ruined my credit report
#877876

Toyota Financial Services Vehicle Protection Plan Review

#675165
1.0
Don't buy this extended warranty deal they steal your money and you still have to pay for any thing
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Bankruptcy claim Review

#530582
I had my car repo by setf. I filed bankruptcy chapter 13. I call to tell setf the lady Misty was so rude to me treated me like I was criminal told me no matter what in the state of Florida they where going to sell the car I have no rights to the car an I need to read up on the Florida law more. I only owe 3000 on car it worth less then that dude to damage.
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Had to call over six time and each time I had to wait over 30 mins to get ahold of someone. Each time they told us something else and gave us a new number. Their people are rude and do not help, they would rather pass u off. We needed a paper allowing us to ship our car because my husband is in the service and we are moving and they made this a nightmare. One guy said we couldn't bc they don't have repos in Hawaii! Are u *** kidding me, I have...
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1.6
#877451
Called today to deffer 1 payment after paying on this car for over a year. My daughter graduated high school in May and now joined the Navy. I was gonna take her on a little vacation before she left for boot camp. Waited on hold for 25 minutes and finally got to speak with someone. I told them the reason and they come back saying nope. I have never dealt with this company before and I have to say I will never deal with them again. I am in the...
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Anonymous

Anonymous I agree. They are full of ***!

THE WAIT IS LONGER THAN IT TAKES TO SPEAK TO THE PRESIDENT OF THE UNITED STATES. THE RECORDING DOES ALL THE WORK, AND FINANCE JUST SITS ON THEIR *** STEALING MONEY FROM THE CUSTOMER. THESE PEOPLE NEED TO BE REPLACED, BY PEOPLE WHO CARE AND WISH TO WORK. WORST CUSTOMER SERVICE IS AMERICA! STILL WAITING AFTER MORE THAN 17 MINUTES. REMINDER, SHOULD BE TO YOURSELF. STILL WAITING AFTER 27 MINUTES. REMINDER, SHOULD BE TO YOURSELF. STILL WAITING...
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Anonymous

Anonymous TOYOTA CUSTOMER SERVICE WITH FINANCE IS THE WORST. RECORDINGS AND NO ONE WORKING. I HAVE LEFT MESSAGES AND WAITED HOURS FOR NO SERVICE. PLEASE, HIRE PEOPLE WHO CARE. YOUR ...

I didn't like
  • Recording and no service
  • Not willing to help consumers
#868900
I called on a 10 day payoff thru 6-20-16, sent the funds by online banking 6/15/16 and Toyota Credit still haven't cashed it. I called my bank & was told Toyota first reused an electronic transfer & wanted a paper check. Paper check was to be cashed by 6/15/16. I called Toyota Credit & l was on hold 30 min plus & when I got thru, Toyota Credithad no record and told be to call back after the 10 day payoff date! All my previous monthly payments...
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I have never worked with a company so unwilling to work with a consumer, I purchased a vehicle from them and lost my job, I tried to call and get an extension or deferment or just change in due date so I didn't have to be late or get fee's, unwilling to help me in any way period. I have had a loan with them for a year now and they will not do anything to help me period. It is frustrating and irritating when I am trying to keep it on track and...
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Anonymous

Anonymous They are doing me the same way

1.0
I didn't like
  • Not willing to help consumers
#849536
I received a change in terms letter from Comenity Bank which stated that based on the review of my credit report, they have increased my rate from 15.24% to 18.24%. My credit score, which was listed on the same form, was 712. If that's how they treat someone with a very good score, I would hate to see the rate on someone with a less than stellar score. I called Comenity and was told not to take it personally, it's just a form letter and I...
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2.0
I didn't like
  • Rate change without merit
#823737
Toyota Financial services an their equally incompetent inept and blatantly idiotic sidekicks Wesbank have managed to bypass all legalities to attempt to have a vehicle attached that not only is paid to date but ahead of scheduled payments. This means that in order to send a sheriff of the high court to attach said vehicl hey have had to notify me and obtain judgement. Are they together in a scam? Do they sell to repossess even when payments are...
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1.0
I didn't like
  • That they ruined my credit report
  • Would not fix the credit mess they created
#815497