Toyota Australia

Trying to get anything done or parts are impossible. Nothing to do with COVID.

Rang Toyota Head office.

Also useless. Think the senior management team should leave their offices and speak to customers who make their job possible

Hi... This is Roma.

We have booked Silver Toyota Corolla SX in July 2022 at North Point Toyota, SA.

Our dealer kept telling us from January 2023 that there were no production of silver corolla sx since last 6 months.

We waited more than enough for our car. What should we do??

I bought a Toyota Koba seven weeks ago. As I usually do, I took the gps card out of the sd reader and made a backup copy.

When taking the card out I noticed it was very stiff and instead of popping out immediately, I had to grasp it with my fingers to get it out.

I copied the card and went to put it back into the reader. It was difficult. I didn’t force it but had to push harder than it should normally be. The GPS didn’t work.

I managed to get the card back out again. Tried again and this time it worked.

Following week I tried again. Took the card out and made another copy because I wanted to update the software which was 2016 (no luck incidentally). Put it back in again and it didn’t work.

Couldn’t get the sd card back out so I then went to Toyota in Woollongabba. Chap looked at it and said it was in a slot which shouldn’t be there and was stuck. He told me it would have to go back to Toyota Melbourne and that would take a few weeks. Nothing ventured so when I got back home I tried to get the card out.

The end result was that I managed to destroy the card reader.

I took the car into Toyota Mt Gravatt for its first service. They told me that as I had destroyed the reader they would do nothing. Quite angry, I went back a few days later and asked them to take photographs and at least replace the sd card reader.

A week went by and Toyota (O!!!!!) told me that it was my fault and they were not prepared to replace it under warranty. Gave me a quote for $1,287 for a new unit which included a new GPS card.

They completely the fact that I told them that the actual software card is stuck in the reader!

I have included the emails I sent to Toyota so you can see the communication with them.

Naturally I’m not happy with Toyota but perfectly fine with Fujitsu as I very much doubt if you’ve been involved in this.

I am absolutely not a computer technician and am angry with Toyota that they couldn’t be bothered trying to fix a manufacturing error which would have cost them almost nothing.

The head unit is:

PZQ60-0****

139001-****D151

S/N BQ801998

The number on the sd card reader part is:

135942-****A900

I am not upset with Fujitsu at all because I’m quite sure you know that mistakes are made and you would never make excuses for something which has gone wrong.

Thank you

Iain McLeod

From: Iain McLeod

Sent: Saturday, May 25, 2019 5:38:21 PM

To: customerexperience@***.com.au

Subject: RE: 2019-16**** - 2018 C-HR KOBA 2WD [ ref:_00D30iWht._5000c1p8anb:ref ]

Dear O!!!!

Further to your email to me this may be of interest to you.

Decent JVC head unit installed (cost $800 in total including extra wires, head, and installation) which of course allows me to do anything, Apple Carplay, Android, other things taken for granted when buying a top of the range car. Yours doesn’t have anything like that which is why the loss of the GPS was a problem for us as there is no backup.

Installer looked at your one and agreed with me that there shouldn’t be two slots.

I took your one apart (took me all of five minutes) and took out the sd reader. Guess what? Two screws hold the card slot in place – both loose; so all I have to do is contact Fujitsu and get the part and fix it myself.....

hah hah hah. Naturally that will be difficult because they wouldn’t really want to deal with a moron who was silly enough to put the $179 card in the wrong slot.... which according to you wasn’t there in the first place.

Toyota could have fixed this without all the sleazy car sales excuses you’ve come up with ... the arrogance said there was nothing wrong with the reader.

The proof is that there absolutely was and it’s cost me $800 to replace your flawed head unit.

I’ve bought two Rav’s, a Corolla and now this Koba. My middle daughter bought a top of the range Prado. Eldest daughter and husband have bought three Prado’s and now some sort of large tank. Neighbour opposite me bought a mid range Prado last year.

Believe it or not we have friends who probably think your Toyota company are a decent company with integrity. I’m here to tell them that you are absolutely not and refused to fix a faulty part which would have cost around $30 at the most.

You have decent cars. You have absolutely horrible communication and are quite happy to cheat your buyers just to save a few dollars.

I know you won’t reply to this email because your company’s arrogance would say that you couldn’t possibly have made a mistake.

Enjoy your $100,000 a year wage to refuse a legitimate complaint.

Facebook and anything else I can find to put a negative review is my next goal.

Sincerely

Iain McLeod

From: Iain McLeod

Sent: Friday, 17 May 2019 10:12 AM

uch as expected. So it appears that I inserted the card incorrectly!

Silly me eh? IT CAN ONLY HAVE HAPPENED OF THERE WERE TWO SLOTS. Tough to force a card into a slot which according to you mob wasn’t there.

Says little about the integrity of Toyota where the head build is so brilliant there couldn’t possibly be a fault so it must be my stupidity. That’s what you're saying anyway.

No way in the world will we be spending $1,500 or so to replace a head unit which is at least five years out of date and was pretty rubbish in the first place.

I’ve ordered a decent JVC unit at half the price without help from a company which cares little about customer relations.

Thank you

Iain McLeod

On 16 May 2019, at 16:02, Toyota Customer Experience Centre wrote:

Dear Iain & Elizabeth,

Thank you for your email with Toyota Motor Corporation Australia (TMCA) dated 14 May 2019 regarding your 2018 C-HR Koba.

We apologise for the delay in responding and to hear of your concerns.

An email has been received regarding a request for Warranty Support in relation to your vehicle (VIN: JTNKY3BX60101****) and the concern with the SD card slot.

Our response is as follows:

On 7th May 2019, a warranty claim was submitted by Southside Toyota, Woolloongabba, for a repair to be covered. Along with the claim were images of the concern with the SD card being inserted incorrectly and the result of this causing damage to the SD card slot.

Regrettably the Warranty Claim has been denied by Toyota Motor Corporation Australia as the failure does not appear to have occurred as a result of a manufacturing defect.

As a manufacturing fault is not substantiated, there will be no financial assistance towards the repair of the vehicle. For repairs, you will be required to consult with your Dealership for a retail quote.

We understand there were confusions with the design of the unit and will forward this feedback to our Product Planning and Design Department for future improvements.

We regret any disappointment this matter has caused and thank you for contacting Toyota Australia and allowing us the opportunity to respond.

Regards,

Guest Advisor

Guest Experience Centre

Toyota Australia

P 1800 TOYOTA (869 682)

E guestexperience@***.com.au | W www.toyota.com.au

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