Town Sports International
Town Sports International Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Town Sports International has 1.5 star rating based on 7 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "The manager Nicole is rude and in empathetic to members", "Check out another gym".
Most users ask Town Sports International for the refund as a solution to their issues.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Town Sports International has 1.5 star rating based on 7 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "The manager Nicole is rude and in empathetic to members", "Check out another gym".
Most users ask Town Sports International for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Medford, Massachusetts
Boston Sports Club. Wellington Circle location. Rude and none empathetic manager Nicole
I visited BSC Wellington Circle this afternoon on August 4,2020. I approached the front desk and I linquired about canceling my membership.
Upon this request I was informed by Nicole ( Club Manager ) that I have a balance from July ,August as well as a annual fee. I can definitely afford to pay the annual fee, but I asked Nicole could she possibly waive August being that I will not be attending the club and/or possibly July ? Nicole replied , no I cannot waive August nor July but I can waive the late fee. I explained to Nicole that I had recently be released from the hospital and that I really was not thinking of my gym membership due to my condition and everything I was going thru.
Nicole replied rudely saying that , I had plenty of time to cancel and this is our policy. I then repeated myself and told Nicole that I was just released from the hospital not even a week ago , and Nicole said rudely ,You could have found someone to write a letter for you. I was hurt by the lack of empathy she showed me. I really wasnt ready to be treated like this being that I just go released.
When I had to be admitted into the hospital my uncle in Fort Lauderdale Florida put a freeze on my debit card for me and if and when I recovered I would then settle all my bills if I can. I am hurt and a little angry at Nicoles rudeness and expression of her lack of empathy for my unfortunate situation. In conclusion she refused to help me. I would like July and August waived if possible.
I have no financial burden paying the annual fee. I just disappointed and hurt by how I was treated especially from a Club Manager
- Juice bar has great customer service
Preferred solution: Let the company propose a solution
User's recommendation: The manager Nicole is rude and in empathetic to members
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Commack, New York
Poor customer service
Can't contact gym can't cancel membership
Fraudulently billng for monthly
Fees during pandemic
Preferred solution: Full refund
User's recommendation: Check out another gym
Glendale, California
Complaint
Why were we not refunded our 50% of March membership since the gym was closed exactly on 3-15-2020. If I dont hear from you guys, I will take legal action plus I will dispute the half of my fee with my bank. Plus I will completely cancel my membership.
Preferred solution: Price reduction
Poor Customer Service
I have reached out many times to cancel and cannot even get a return call. poor service
Preferred solution: Full refund
Brooklyn, New York
Cancel membership
Please contact me to cancel my membership.
I was unable to do it online.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brooklyn, New York
Refusal to freeze membership during covid 19
i have been reaching out for weeks to freeze my membership which is $80 a month. i am not able to use the gym obviously.
i cannot reach anyone on the phone and no one responds to emails. i don't want to be charged for the gym that i am not able to use.
Preferred solution: Full refund
Tampa, Florida
Payment
No answer from emailing GM twice. Called back in April to freeze so they dont charge for being closed down.
They hand charged me twice now for two months and they have been closed the whole time.
I need a refund a freeze until they open back up. Member at Sarasota location.
I need my w2
I have not received my w2s and I need to filed out my taxes as soon as possible
Preferred solution: W2
Sarasota, Florida
Help with my membership
charged for april and the facility wasnt even open.
W-2 form never delivered
Never received W2
Form from Boston Sports club employer and they have been useless to tend to having one sent
Manhattan, New York
Stay away !!!!!
Very unprofessional, don't care about customer and if you sign a contract it's a scam, mislead me to sign a contract, now I'm the liar, and must seek legal representation
Preferred solution: Let the company propose a solution
EX EMPLOYEE NEVER RECEIVED W2s
I am trying to receive my 2017 w2s I worked for the company many years never received a w2 in the mail or never had a email please give me a call back very important 954200****
Preferred solution: W2s
Placentia, California
I want my money for a gift card given to me,
I was given a gift card at total woman spa and gym in Placentia, ca. In dec 2018.
Tried to use it in January 2019. It wouldn’t work. Of course no managers. Tried again in feb 2019.
Still no go. No contacts back from managers who were supposedly told of the situation. Finally in March or April they looked up the transaction and deemed it a legitimate gift card. Couldn’t replace it without corporate approval.
After checking every month- no approval until July 2019 I finally got the news that corporate had approved it but it hadn’t “dropped” in the system for the location to let me use it. To date, (October 14) still waiting! This is just crazy! Are you trying to defraud me of my $100?
Why do you give NO AUTHORITY to anyone at a local or regional level to make things right with a customer ? I have been patient to a fault but now I have filed with the BBB.
Do I have to go to the hassle of small claims? It’s the principle of the thing now
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Do this instead. Plus, call your bank & the credit card company # (listed on back) & tell them you have canceled your account with Town Sports Int.
& do not receive payments. Ask if they need a certified letter sent, (I would). Send the 1-page letter, certified mail, & notarized, to the credit card company, Town Sports, & your bank. By doing this, ALL parties involved would be notified.
Also, state you are sending a copy of this letter to the BBB (Better Business Bureau), Chamber of Commerce, and file a complaint with the State Attorney's Office.
Do be aware, they may be closed for good because of the virus. If not, and they are just hoarding the $, and screw the customers, that's when to fight back so others don't get burned.