Cabin ia a dump

We rented this cabin July week 1, 2013. The cabin was filthy and we spent 4 hrs cleaning before we could settle in. We had 60 notations on the walk through check list. There were no screens on any windows and this was not looked after as promised. The carpets were not cleaned, patio screen door was broken, fridge and stove were not cleaned. There were broken window panes in the kitchen area with the glass shards just waiting to have someone cut themselves. We had to insist on having window coverings installed in the lower bathroom and master bedroom. Our damage deposit has not be returned as promised as of this date.
View full review
jakes j
map-marker Camrose, Alberta

Sylvan lake rental

stay away from "sylvan lake luxury vacation home" 5036-38 st we rented a place in sylvan lake alberta this summer and had nothing but PROBLEMS!! found ALEXS ad on kijiji and i just want to make sure nobody every rents from this ***!!! we had to wait 3 hours to get into the place and then to find problem after problem but we called ALEX and he said someone would come out and fix all the problems... the *** hot tub was dirty and not safe to go into plus it was leaking out the side but no one ever did show up!! thats just one of the problems i could go on and on!! he is avoiding my phone calls e-mails !! had to give a damage deposite to rent the place and at the end of our stay u r to get it back.... but i have not got it back.PLEASE DONT GIVE THIS GUY YOUR BUSINESS!!
View full review

stayed here July 2013 and am experiencing the same problems!!! Wondering if anyone managed to get their money back, and how they went about it if they did.


I have also been screwed by Sylvan Escape! But I have filed a complaint with the BBB, Alberta Consumer Complaints, and files a Civil Lawsuit (small claims court) against them. It was all easy and very affordable. For those of you that would like to do the same please contact me if you need help. The BBB has an *** rating for them, Alberta Consumer Complaints can take away their business license, and hopefully you can get your money back from them through the legal system.

I'll also be contacting the Sylvan Lake RCMP detachment, the more reports the better. Hoping these crooks will get criminally charged.

I have a posting on kijiji vacation properties that includes pictures and my contact information.

Good luck, let's get these crooks!!!!

investigations123456@***.com has contacted me, but they were a little "mysterious" in their end goal so I declined to provide them with information

reply icon Replying to comment of Guest-689759


My client is being sued by the owner of the house and he denied renting the hous out last summer. wondering if you can help out as we believe that he took my clients funds and did not fix up the place


If you have any additional information please email it to this account: investigations123456@***.com

Include in your email the full name of the individual or corporation you were dealing with, any phone numbers, addresses, any attachments you received, as well as any correspondence - this will need to include date and time.


If you paid by Credit Card you may be able to open a dispute to recover your money. Good luck!


Glad I am not the only one. Stayed there in August 2012.

I was dealing with someone named Andrew Dayton. Also thinking a man with the cleaning company is involved (unable to contact him either after he first heard about my issue getting the damage deposit back).

Chrys Cri

We talked to RCMP, I am working on a Police Report as well. Finding it so frustrating that so many people are getting screwed by these guys but there's so little online about them.

Hopefully these threads will spark some more replies so that we can put a stop to this behavior.


Hi DC1385, we are having the same problems! I went to the town hall as well as the RCMP.

The RCMP didn't have anything on file yet but pending not getting my damage deposit back, I will be sending a statement to a Cst S.P. Mills, Sylvan Lake Detachment.

The more statements the RCMP has the better they can get that guy. I had a lady stop by the house last night and she has been trying to sue for over a year now, with no luck, cause she can't serve Alex papers.

If you feel strongly, I'd contact the Sylvan Lake RCMP, give them the address of the house, they'll know what you are talking about!


We just recently stayed here and are experiencing the same issues, I'm wondering if you got your deposit back and how this went for you?

View more comments (8)

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article