Sharon C Sjn

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Verified Reviewer
| map-marker Falmouth, Cornwall

Excellent Service

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Dealt with problem immediately new Airfryer received 48 hours later, choice of Airfryers too .. can recommend this company.

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Margaret O Noi

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Verified Buyer
|

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Verified Reviewer

Microwave not working properly

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Tower Housewares - Microwave not working properly

When I used it today, there was a loud noise coming from it. It's as if something is shaking inside of it.

If you put your hand on top, it stops, but I'm not going to keep doing this. Tower 800W Microwave Oven.

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Pros:
  • Gorgeous looking microwave and the colour matches my kitchen
Cons:
  • Unpacked product then put it on and the noise is horrendous

Preferred solution: A new one please

User's recommendation: Wouldn’t recommend product

Mariam H Ogm

Return

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Tower Housewares - Return

I contacted customer services by email to say that the item I ordered for my daughters birthday was no longer required and could I get it refunded. That was almost 3 weeks ago and I had tried calling and even resent the email.

This afternoon I called only to be told they were closed! The frustration goes on.

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Pros:
  • Decent product
Cons:
  • Poor customer services

Preferred solution: Full refund

User's recommendation: Find out more about their return policy before purchasing

Mynor Lmo

Can't get product to turn on

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Dont I phoned them. Three menu options.

I pressed option 3 and just got the same menu again. This kept happening. I just wanted tech support to get their product to work.

No support due to no answer on the phone. So I am returning their totally useless product.

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User's recommendation: Don’t buy from Tower

George B Xqb

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Verified Reviewer

Broken product

Did grocery shopping like many people did not keep receipts for vacuum I know 2 other people who had same vacuum and snapped in same spot tower won't entertain with no receipt not happy has this happened to anyone else

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Preferred solution: Replace ment

User's recommendation: Keep receipts

Rexanne Ixe
map-marker Helston, Cornwall

Trying to buy a recipe book

No reply(actually the number didnt ring) so I couldnt ask them how I could buy the cookbook I wanted for the air fryer I have just purchased

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User's recommendation: Rubbish

Anonymous
map-marker Sandown, Isle Of Wight

Replace part tower air fryer

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I have not received yet my request order but still nice reply very quick thanks and if I receive my order it will be appreciated

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Paul N Oom

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Verified Reviewer

Tower air fryer.

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I have been and bought a tower 9ltr daul air fryer on ebay and I have been told that it is still under the 3year warranty. I have been told by the seller.

But I am now waiting for them to get back to me, On whether they have been and registered the air fryer in their name.

If they have can it be possible to transfer the warranty to me or not. Plus I am in need of a manual, which they have said is so could I have one sent to me.If so I will let you know my address and postcode .

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Preferred solution: A manual for the item in order to be able to use it. Which is a 9ltr daul air fryer.

User's recommendation: Never buy a second hand air fryer if you don't have the manual, this is the mistake I made when I bought mine plus be sure that the 3 years warranty is included as I made the same mistake with.

RON s Rfl

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Verified Reviewer

Tower airfryer 1500ww4.3l product code T17021

Was cooking my meal & the airfryer stopped working i checked the fuse & it wasn't that looked at the cable from the airfryer & when i moved it the fryer was working & stopped again it seems as though the cable is a bit dodgy My warranty is ID 315*** * ends OCTOBER 2025 .Can you please look into this for me . Thankyou

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Preferred solution: Full refund

Steve M Tfq

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Verified Reviewer

Tower 10 in 1 fan not working. Turns on and the...

Tower 10 in 1 fan not working. Turns on and the fan indicator illuminates but the fan does not turn at all

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