Tower Housewares
Tower Housewares Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tower Housewares has a 2.3 star rating from 23 reviews. Consumers are mostly dissatisfied and 31% would likely recommend the brand.
Key Takeaways for Future Customers
- Expect mixed product quality; some replacements issued under warranty.
- Commonly reported delivery problems and poor communication.
- Customers seeking refunds or replacement parts report long delays.
Negative Feedback / Risk Areas
- Pervasive customer complaints about customer service and unresponsive support.
- Frequent issues with refunds, warranty claims, and replacement parts.
- Problems with faulty appliances, lost parcels, and missed next-day delivery.
Positive Feedback
Some customers received prompt replacements and satisfactory support for air fryer issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tower Housewares has a 2.3 star rating from 23 reviews. Consumers are mostly dissatisfied and 31% would likely recommend the brand.
Key Takeaways for Future Customers
- Expect mixed product quality; some replacements issued under warranty.
- Commonly reported delivery problems and poor communication.
- Customers seeking refunds or replacement parts report long delays.
Negative Feedback / Risk Areas
- Pervasive customer complaints about customer service and unresponsive support.
- Frequent issues with refunds, warranty claims, and replacement parts.
- Problems with faulty appliances, lost parcels, and missed next-day delivery.
Positive Feedback
Some customers received prompt replacements and satisfactory support for air fryer issues.
Media from reviews
Dover, Kent
Complaint
I have been phoning and emailing Tower to ask for a filter for my cordless vacuum cleaner for several months. Each time I'm told to call back in 30 days as there's no filters in stock.
I've even been told to look on eBay or Amazon. Your customer service is appalling.
- Cleaner was okay before filter fell out with dust and was lost
- Customer service do not help at all
Preferred solution: A filter for T513004BLG cordless vacuum cleaner.
User's recommendation: Don’t buy a Tower cordless vacuum cleaner
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lewisham, Lewisham
Complaint about multipurpose cooker and serving plate
Hi i bought multipurpose cooker and serving plate it works just one month and stopped working it has one year warranty i bought it from B&M STORE plz let me know whats should i do now
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Watford, Hertfordshire
Air Fryer not workinh
One of the two baskets is not heating up. The basket on the left is not heating up but the one on the right is.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Leicester, Leicester
Tower air fryer
Tower are sending me a new airfryer good support they needed proof and photos then they said they would send me a new one very happy all in 24 hrs
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFault
- - They want to speak to someone.
- - Number provided 0775811****.
- - Product has a fault and is unusable.
- - They request a replacement and immediate call back.
I would like to speak to someone, please.
My number is 0775811****.
I'm awaiting a call from you as soon as possible, as your product has a fault and I am unable to use it.
I really depend on it, so I need a replacement straight away, please. My number is above, and I would be very happy if you could call me.
- Brilliant usually
Preferred solution: Teplacement
User's recommendation: Usually yes
Lewisham, Lewisham
My air fryer is working but not getting hot
I could not reach any representative to discuss the issue with, which is very bad because I called around 4 PM and closing hours are 5 PM.
Preferred solution: It says in the leaflet in the package that it might be resolved by calling customer support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible service from.this company
- - Order placed Aug 12; no update for 2 weeks.
- - Burger press out of stock; order held.
- - Charcoal starter out of stock; order canceled.
I ordered a sensor bin, a burger press and a charcoal starter on the 12 August 2025. After 2 weeks of only hearing my order was confirmed and nothing else, I decided to contact them.
The 1st woman I spoke to sounded about 'oh well' and then told me because the burger press was not in stock, they had held the order. Hadn't informed me at all that this has happened. I confirmed to send the rest of my order but was not happy that no-one had even emailed me to inform me of the situation and I wanted to complain about that and also my order should surely be sent priority now as waited long enough. She said would try her best but couldn't guarantee it.
A few days later, I got an email, saying very sorry from customer services, the order was still in the warehouse and would chase it up as priority.
A few days a go I emailed, saying still not got my order not getting extremely fed up, what is happening.
Got a reply 2 days ago saying now the charcoal starter was now out of stock did I want the rest of my order!
To say I'm annoyed is the understatement of the year!
I replied saying cancel the lot as rather get a bin from a reliable company. No answer, so today I rang them and told the nice gentleman who was really apologetic after reading my notes and confirmed my order would be cancelled today, and he would forward my complaint again to his Manager.
This company is shambolic!
- I could not list them
Preferred solution: Apology
User's recommendation: Do not purchase direct from them. Better off going through Amazon or Ebay!
Doncaster, Doncaster
No delivery today
- - Ordered an air fryer and paid for next-day delivery.
- - There was no delivery or communication.
- - The phone line was busy and contact was not possible.
Ordered air fryer and paid for next day delivery as I wanted it urgent, no delivery, no communication, impossible to contact, phone number waste of time, just recorded message saying busy, really is the worst company I ever had dealings with, don't know what to do, it's impossible.
Preferred solution: Full refund
User's recommendation: Don't bother
Plymouth, Plymouth
Disgraceful service
Ordered 3 weeks ago and have sent 15 emails, and the telephone number always has an answer phone. Absolute shower of ***
User's recommendation: Don’t bother
Newcastle Upon Tyne, Newcastle Upon Tyne
To make u awaer wat kind of ur company have colleges
- - Customer service was very poor and offered no alternatives.
- - They rejected my request because they did not have my email.
Very bad customer service dont want to help at all or dont have any another solution aswell she think we talk rude but i just request for new oron woch one tower company they dont have my email thats the only readon she rejecte to help me
Southport, Sefton
PRODUCT PROBLEM.
- - Usually a good, fair company.
- - Microwave issue under a 3-year extended warranty, after giving info there was no reply or resolution.
USUALLY A GOOD FAIR COMPANY. BUT HAVING HAD A PROBLEM WITH MY MICROWAVE ON A 3 YEAR EXTENDED WARRANTY .
AFTER 1 YEAR AND HARDLY ANY USE THE LIGHTS GONE. GAVE THEM INFORMATION AND WANTED MORE.
GAVE THEM MORE AND DATS AFTER STILL NO REPLY OR RESOLUTION. ITS COVERED FOR 3 YEARS !!
Air Fryer Replacement.
My air fryer stopped working and I requested a replacement so Tower supplied a replacement under warranty! Great service!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnresponsive customer service
- - Air fryer arrived in a torn package; no response from customer service.
- - Delivery updates were minimal; automated replies promise 3 business days.
I ordered an air fryer directly via Tower Housewares website on Apr 22, Tuesday. There was minimal communication on the delivery timeline via email.
To my pleasant surprise, the product was delivered on Saturday, but it arrived in a torn package. I emailed customer service on Apr 26 about what to do with it, as I am unsure if the product is damaged. I received an automated response that promised a response in 3 business days. I have chased via email - no response.
I called between 10 AM and 3 PM (they're not open 8 AM-5:30 PM per their email) multiple times but just hear an automated message that there are no free agents, followed by the call being terminated without warning.
I'm now stuck - I don't know what to do as my calls are unanswered and my emails are unanswered, and I've not used the product in 7 days. I wish I had bought a different air fryer from a responsive retailer instead!
- Half decent air fryer
- Unresponsive customer service
Preferred solution: Full refund
User's recommendation: Buy from a retailer. Don't buy Tower - not worth the hassle!
Gateshead, Gateshead
Repair or replace vaccum
I am still waiting for an email to fill in to have vacuum. Replaced until I have received this email
Leicester, Leicester
Replacement faulty product
Awful - no customer service whatsoever. Failed to deliver despite paying for next day delivery for a faulty product.
User's recommendation: Avoid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost parcel
My parcel did not arrive at my address it was left somewhere else got no help from the courier so I can't say I would buy anything from Tower
Very poor my problem hasn't been resolved take on board it's the courier
Lost parcel very poor response from tower i gave bought a few things from tower it's the courier service to blame my parcel went to the wrong house
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