Tower Hill Insurance Company Reviews
Tower Hill Insurance Company Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tower Hill Insurance Company reviews lean negative: recent recommendation says "I will not recommend them." Reviewers value Billing Practices and Insurance Plans Acceptance; many cite poor customer service and dispute handling. Price level reported as medium.
Key Takeaways for Future Customers
- Expect emphasis on billing practices and plan acceptance when comparing options.
- Prepare for potential delays in claims communication and callbacks.
Negative Feedback / Risk Areas
- Frequent customer complaints about claim denials and disputed estimates.
- Poor customer service, slow responses, and reports of legal disputes.
Positive Feedback
Some reviewers note acceptable billing practices and insurance plan acceptance at a medium price level.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tower Hill Insurance Company reviews lean negative: recent recommendation says "I will not recommend them." Reviewers value Billing Practices and Insurance Plans Acceptance; many cite poor customer service and dispute handling. Price level reported as medium.
Key Takeaways for Future Customers
- Expect emphasis on billing practices and plan acceptance when comparing options.
- Prepare for potential delays in claims communication and callbacks.
Negative Feedback / Risk Areas
- Frequent customer complaints about claim denials and disputed estimates.
- Poor customer service, slow responses, and reports of legal disputes.
Positive Feedback
Some reviewers note acceptable billing practices and insurance plan acceptance at a medium price level.
Ocala, Florida
New insurance
Never received a callback from them after $200. In inspections fees.if this is how they operate their company I will go elsewhere. Thank you
User's recommendation: I will not recommend them.
Gainesville, Florida
Policy Complaint
- - Storm caused wind-blown rain leaks.
- - Insurer blamed roof pitch; wind provision mentioned.
- - Work wasn’t authorized; payment demanded; coverage ends.
Bought a house 5 yrs ago. Storm came through and ended up with wind blown rain damage. No torn shingles just leaks. Blamed it on improper roof pitch, yet they insured it.
Gave us customer cares number and was told to call them. They would setup tarps and send water damage crew out to dry out the house. They came out , dried the ceiling, cut out the bad spots and that was it. The insurance then said they never give permission to have them do work?
Now they want us to pay that also. And they are no longer covering us after this month. How and who are we going to get to insure us with the roof and the ceilings like they are?
They then informed us we need a special provision to cover wind blown rain?
Preferred solution: Let the company propose a solution
Wouldn’t pay for my roof damage after Erma
- - The first adjuster didn’t know what she was looking at, and they wouldn’t send a second.
- - They wouldn’t call back, and I’m changing companies soon.
They wouldn’t send a second adjuster out considering the first didn’t know what the *** she was looking at. They wouldn’t even call me back.
This company SUCKS . I’m changing companies as soon as I can
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Verified ReviewerTower Hill holding out trying to Bankrupt me
- - Mediation with THIG is set for Friday 6/13/2014.
- - They are delaying and offering pennies on the dollar.
- - I hired an attorney and want pre-fire repairs.
UPDATE: I am going to Mediation with THIG this Friday 6/13/2014. They are trying to wait me out, hoping I will go broke and are offering pennies on the dollar. They are disputing their own contractor estimates. What pieces of work. I am wondering if they are going to call the Mediator a liar as well. I had to hire an attorney to represent me on this. This would be against the law if a citizen did this to another. It called Theft and Fraud.
THEY APPEAR TO BE HOPING THAT IF THEY WAIT LONG ENOUGH , WILL GO BROKE AND TAKE WHATEVER THEY OFFER. AIN'T HAPPENING.
I paid my premiums and I want my home repaired to the condition it was in prior to the fire no less, no more.
You reading thos Ms Weber?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTower Hill Insurance
- - Insured with Tower Hill; adjusters Renee Heston and Nancy Weber.
- - Out of home since 3/15/2014.
- - No living expenses or contents payments; no settlement.
I am having to take them to court over damages caused by a simple kitchen fire. Contractors are refusing to work with me when they find out I am insured by Tower Hill Insurance.
Renee Heston and Nancy Weber are the adjusters on my claim. Please, stay clear of Tower Hill. I have been out of my home, as it is still smoke damaged, since 3/15/2014. Today is 6/3/2014.
I have yet to receive ANY additional living expenses, which are provided for by my policy.
No payments have been made for my damaged contents. All costs are being bore by myself and they haven't even offered a settlement but Tower Hill Insurance filed with the State Dept of Financial Services to go to mediation, instead of paying the claim or even making a decent offer.
RUN DONT WALK FROM TOWER HILL INSURANCE.
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What happened with your claim? I'm having the same issues with Tower Hill and Renee. We've been out of our house for 3 months and nothing has been done.
they "generously" settled the day before hearing.