K T Sja
map-marker Mclean, Virginia

Tower Federal Credit Union in MD

I had a $1,000 signature loan from this bank paying $88 a month. They sent me a statement for my last payment and it was for $61. I mailed the $61 and I look at my account and they show $21 remaining. Confused I call the bank to find out why they sent me a statement for $61 versus $82 dollars. They coudln't explain the cost so they just assumed I was late and they blame it on late fees. Saying I owe them $21 in late fees. *Confused* Then I ask them why didn't they send me a statement with total amount due to avoid this $21, which has no been reported on my credit report. This bank does not provide correct information for its customer and then communicates their wrong doing on the customer. The rep I spoke to wasn't so nice either. I'm still in the process of getting this situation fixed. If they don't fix it I will be back on yelp with the name of the rude representative who practically started to yell at me for not sending a late fee they never requested on there final statement. I don't understand why bank reps think they can communicate rudely to their members.
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Loss:
$21

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