Tour and Tate
Tour and Tate Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tour and Tate has a 1.0 star rating from 1 review and consumers are mostly dissatisfied. Recent recommendation: Be a critical consumer. Pay with PayPal. Reviews flag problems with customer service and a perceived high price level.
Key Takeaways for Future Customers
- Consult Tour and Tate reviews before ordering and consider payment protection.
- Expect limited tracking information and slow fulfillment based on reported experience.
- Verify return and contact processes before purchase.
Negative Feedback / Risk Areas
- No tracking or carrier details provided after order placement.
- Long shipping delays and possible overseas drop-shipping sources.
- Unresponsive or auto-generated email replies and unclear order status.
- Frequent Tour and Tate customer complaints about transparency and service.
Positive Feedback
The website shows professionally shot product images, hired models, and garments that appear high-quality in photos, and there is at least an online chat and contact form present.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tour and Tate has a 1.0 star rating from 1 review and consumers are mostly dissatisfied. Recent recommendation: Be a critical consumer. Pay with PayPal. Reviews flag problems with customer service and a perceived high price level.
Key Takeaways for Future Customers
- Consult Tour and Tate reviews before ordering and consider payment protection.
- Expect limited tracking information and slow fulfillment based on reported experience.
- Verify return and contact processes before purchase.
Negative Feedback / Risk Areas
- No tracking or carrier details provided after order placement.
- Long shipping delays and possible overseas drop-shipping sources.
- Unresponsive or auto-generated email replies and unclear order status.
- Frequent Tour and Tate customer complaints about transparency and service.
Positive Feedback
The website shows professionally shot product images, hired models, and garments that appear high-quality in photos, and there is at least an online chat and contact form present.
Media from reviews
Turn one complaint into a collective action
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Verified Reviewer
Tour&Tate appears to be legit but not really...
- - Models and a good photographer were used.
- - Images show high-quality garments; nothing looks cheap.
- - Feb 3 order lacks tracking, carrier, ETA.
PROs:
They hired models and a good fashion photographer. They found a few cool locations for photo shoots.
The garments on the website appear to be high-quality (in the website images). Nothing looks chintzy or AliExpress.
On the surface, T&T appears to have an online chat and a 'Contact Us' option. Lots of references to premium quality at discounted prices, "Our Promise", along with their mission statement.
It all sounds good, but they aren't doing it.
CONs:
I placed an order on the Tour&Tate website on 3 February. The original order page noted shipping as: "Standard Plus 3 to 5 Days".
An order confirmation email was auto-generated, but they have not provided a shipping carrier name, tracking number, or estimated delivery date.
Also noted: "...You can track the status of your order via the track & trace link below" (but there is no link)
And: "...write a (good) review, and you may get your order FREE...
Sending help requests using hi@***.com resulted in "We are here to help.
But not here". The email goes on to say that I should direct my help request to hi@***.com (which is what I used) .ᐟ.ᐣ
I sent order status and tracking help requests via the 'Contact Us' form on the website. I did receive a response (which is something, anyway): an auto-generated "We're working hard on your order - thank you for your patience."
Despite several order-help requests, no tracking has been provided over the last weeks.
The Tour&Tate website states that the company started as a "small idea" in Amsterdam in 2020. Regardless of where the company began or claims to be based, all signs point to drop-shipping from overseas; in other words, garments are not being shipped from a Dutch warehouse.
Customers have reported that their orders shipped from China and that the items appear to be from Temu (or a similar site).
Most notable: no delivery at all, significant shipping delays (waiting a month+), no tracking provided, AI-only chat, and overall inaccessibility.
I am so sick of sketchy, dodgy e-commerce retailers that masquerade as premium, upscale-casual, and high-quality brands when they are really just drop-shipping cheap crap fast-fashion from who knows where.
There are reasons why Tour&Tate continue to appear on sites like "Is this legit", PissedConsumer, and Trustpilot, which explain the numerous negative reviews online.
Why many/most of these shady sites just happen to be official Shopify merchants is another can of worms. Don't get me started.
- Pro photographer
- Pro models
- Fast ship claim
- Slow or no ship
- No tracking
- Inaccessability
Preferred solution: Deliver product or service ordered
User's recommendation: Be a critical consumer. Use productive skeptism. Pay with PayPal.
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