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2.1 Based on 115 reviews
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  • Customers like
    • Modern design 9
    • Price 5
    • Product selection 4
  • Customers don't like
    • Customer service 19
    • Poor quality of product 7
    • Shipping 6
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They take too long to deliver, and use Fed Ex. They don't require a signature to secure delivery either. It's 2017. No company should have this level of difficulty when it comes to delivering merchandise. There are no alternative shipping methods provided either. On top of this, it's near impossible to get in contact with the company. They use text messaging, but this appears to be a way to insulate themselves from their customers. They offer... Read more

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I can't see or purchase anything without logging in first? well you lost my business before you had my business. sign up with facebook or log in? no. Try adding the option "sign in as a guest" as well as "Purchase as a guest". Now I will delete your ads on facebook as well. Below is just bable to get my one hundred words in. i am peeling eggs and making paste so that children in chili can eat something other than chili. o I i I am the with thee... Read more

Was this review helpful? 1 1

I ordered some items from Touch of Modern in mid December. I was promised a delivery date of 3-5 weeks. After 6 weeks and no delivery I inquired about my merchandise. After getting a complete run-around as to where my merchandise is - they said it was delivered. After an additional 2 days of working to prove it was not delivered, they simply issued a credit for the merchandise that was "supposedly delivered". No apology for the inconvenience,... Read more

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In order to view their website first you must create an account. Ok so what. No credit information. HOWEVER this company will swamp your email account with *** emails about *** they are selling. No humans work here. Computer Generated "Go f*k yourself we're gonna do this because we can" emails are sent in return to you replying STOP SENDING EMAILS. UNSUBSCRIBE. NO they write that they are too busy to address this. Really?? Oh not only NO but ***... Read more

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Horrible customer service. Opaque business model. Slow shipping. Great marketing to fool consumers like me. Touch of Modern might look sleek, modern, and great, but it is just one large scam. They get knockoffs from china and then sell them as the real thing. How they are still open shocks me.

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After waiting 40 minutes online for customer service, was told to leave my number and they would call me back. It is the next day and they still haven't called back. They did however send me an email stating that the product was no longer available. I ordered the product in November 2016 and now in late January 2017 they emailed me they would give me a refund. I guess if I'd forgotten about the order and not called they would've just kept my... Read more

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Purchased a spring-assist pocket knife as I have difficulty using my left arm and hand. Yes, the knife had a button, but pressing it did nothing. There was no spring and no assist. It was just a plain pocket knife, except 400% more expensive than a similar non-spring assist knife. Then you see the purchase is "Final Sale - No returns", which is apparently code for " you are buying a piece of ***'". If you look at their site, they talk about how... Read more

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I would call this a Touch of No Customer Service. They did not send what I ordered and regardless what number I call 888*** or 415,*** "no one is ever available". No use leaving a message, it won't be returned and don't bother with emails, they will be ignored. Do they even have employees or is this run from someones home? This kind of company and lousy customer service is why I'm always hesitant to do business with an American based company.... Read more

Was this review helpful? 1 1

the warehouse is full of a bunch of kids with zero to none experince in handling a tape gun and a box cutter they go through a temp agency called staffmark and cornerstone on the ad they say it requires a drug screening just like every other temp agency and warehouse do, but they do NOT they do NOT run background checks they'll hire just about anyone everyone goes in high or gets high during breaks some employees have even gone in drunk touch of... Read more

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I ordered a jacket in Mid-December. Once again the shipping estimate went from 2-3 weeks to 5 weeks now. No clear reason why they feel it is acceptable to delay a purchase after it has been paid and no explanation in the short emails you get when you contact customer support. The products are continually recycled and are usually foreign cheap products.This will be my last order......there are too many other sites to order from. Very poor... Read more

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