Anonymous
map-marker Penn Valley, California

Item completely broken

Returned item yesterday, still not credited to my account , had to go to 2 different places for the return.
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Anonymous
map-marker Ventura, California

SCAM. Avoid at all costs.

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I have received no e-mail back and I've tried to e-mail them several ways. My first experience and they sent me something not at all what I ordered.
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Sagal Qxk

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Verified Reviewer
| map-marker Morristown, New Jersey

Touch of class keeps sending me pamphlets I do not deal with you. People stop sending me the damn pamphlets.

Take me off your mailing. Well thats all I asked. Thank you very much. Nothing happened. Just take me off your mailing list. I dont wanna buy anything from you. I keep getting magazines every couple of weeks and its *** I dont want them. Thank you very much
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User's recommendation: I don’t have any recommendations just take me off your damn list

Anonymous
map-marker Kirkland, Washington

Credit card update

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I need to give you my new credit card information. Please call me as this dosn't seem to let me call you.
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Anonymous
map-marker Miami, Florida

NO CUSTOMER SERVICE AND VERY RUDE

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ORDERED SOMETHING THAT SAID IN STOCK AND STILL HAS NOT SHIPPED, THEN THE VERY RUDE CUSTOMER SERVICE PERSON SAID IT CHANGES FROM MANUFACTURER.RUNRUNRUN
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Anonymous
map-marker Murrieta, California

I tried to cancel a order and order a different one

The girl I spoke to TRY to cancel my order from yesterday was Rude. The lady that took todays order was very nice. I now have to call AGAIN tomorrow to try to cancel the first order
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User's recommendation: Stronger Customer Service ethics training needed

Mona J Jvv
map-marker Mount Laurel, New Jersey

The item is too large. Must get the Bejeweled Elephant instead.

The item that was first delivered head was broken. The second the new item was an exchange; the Bejeweled Elephant manageable. I was told the company who have this item removed by FedX. I called 4:15 but no answer.
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Loss:
$125

User's recommendation: The product must be picked up by FedX Now

Anonymous
map-marker Hudson, Florida

THIS IS BY FAR THE WORST COMPANY FOR CUSTOMER SERVICE! THEY HAVE BEAUTIFUL BEDSPREADS BUT BE WARNED THEY ARE VERY CHEAPLY MADE.

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THE CUSTOMER SERVICE AT THIS PLACE IS JUST UNBELIEVABLE. AND I DON'T MEAN JUST ONCE OR TWICE BUT EVERY TIME. AN AGENT NAMED 'JIM' (WOULDN'T GIVE ME HIS LAST NAME) IS A REAL PIECE OF WORK. KNOWS NOTHING ABOUT BEDSPREADS. WTH IS A MAN DOING WORKING AT A BEDSPREAD DEPT FOR A COMPANY? I HAVE BEEN ON THE PHONE MANY, MANY, MANY TIMES FOR OVER A HALF HOUR JUST WAITING FOR THEM TO 'FIND MY ACCOUNT!' I WILL NO LONGER SHOP WITH THEM AND HAVE SINCE FOUND A BEAUTIFUL BEDSPREAD AT WAYFAIR WITH EXCELLENT CUSTOMER SERVICE! JUST KNOW THAT IF YOU HAVE ANY PROBLEM WHATSOEVER, YOU WILL PLAY *** GETTING IT TAKEN CARE OF. THE QUALITY OF THE BEDSPREAD IS THE WORST OF THE WORST. THE LACE ON THE SPREAD AND VALANCES WAS NOT EVEN SEWED. THE LACE WAS JUST HANGING. VERY POOR QUALITY. VERY CHINSY. DOESN'T AT ALL LOOK LIKE THE PHOTO. I SAY THIS STRICTLY AS A SERVICE TO POTENTIAL CUSTOMERS. THIS IS NOT A GOOD PLACE TO SHOP AND THE CUSTOMER SERVICE IS THE WORST OF ANYPLACE I HAVE EVER ENCOUNTERED.
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User's recommendation: RUN, RUN FAST.

Anonymous
map-marker Big Sandy, Texas

TOUCH OF CLASS - PRICE AND NO CUSTOMER SERVICE

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I was a Touch Of Class customer. Have spent thousands with these people. They are a little pricey but have a variety. Purchased a bedspread, found the pillow accessories less price at another website for less. Different name, same spread. Called for reimbursement of price. Could not get a response from management, left messages, emails. I never received refund for the over price. FINALLY A RESPONSE FROM AN EMPLOYEE, I FELT LIKE I WAS IN COURT TESTIFYING. SO RUDE AND COLD. She interrogated me.p; Wanted to know the name of the website, how much the pillows were etc;smacking gum in my ear , she then stated they would take the freight charge out of the refund. It was her job not mine to research the facts before she called . Then received email from Phillip. Called, no response, left messages, no response. Touch of Class has not been bought out, family still own it. Horrible experience. The bed spread was in a wad in the container, wrinkled. Steam ironed for 5 hours, should have taken to the cleaners. Not near the quality of one I purchased from them ten years ago. The people who answer the phones are professional and helpful. Upper management, maybe it is a second generation of the family, need to go find a different job. Something they like, and can be professional at.
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Cons:
  • Did not follow up
  • Upper management and problem solving ability
Reason of review:
Poor customer service

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