New Reviewer

Just wanted to know the difference in size with large and extra large duffel bag sizes

Just wanted the difference in size with the large and extra large size duffle bags totes in the navy blue color
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#3606088 Review #3606088 is a subjective opinion of poster.
Location
Columbia, Mississippi
Preferred solution
An answer

Product quality

I never had my issue resolved because your phone recording said the office was closed BEFORE your advertised closing time. I would appreciate it if you would contact me at 201981****. If I dont answer please leave a message and a number where you can be reached. Thank You, Jodi M Kohl
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#3542786 Review #3542786 is a subjective opinion of poster.
Location
Fort Lee, New Jersey

See the note below

I would like to get in touch with totes two of the umbrellas I purchased from totes broke do I speak to you about it or do I call totes directly?
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#3448839 Review #3448839 is a subjective opinion of poster.
Location
New Smyrna Beach, Florida

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Verified Reviewer New Reviewer

To purchase a small a large luggage . Please call me at 952807****

I just want to know the prices for the small and large roller luggages. I can be reached at 952 807****. Thanks
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#3310161 Review #3310161 is a subjective opinion of poster.
Location
Ramsey, Minnesota
New Reviewer

Inferior sub umbrella sent for replacement

Could not speak with anyone with out paying $1 and could not get through by phone could only complain on line. This stinks

User's recommendation: Avoid company.

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#3258424 Review #3258424 is a subjective opinion of poster.
Location
Irwin, Pennsylvania
Loss
$5
Preferred solution
A comparable umbrella not the cheap one that was sent

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Verified Reviewer New Reviewer

Horrible. You didn’t address the issue. I want to know where my package is at, when it will be delivered. And did you provide my apartment number?

I was told that the selling which is you don't have the apartment number so how can the package be delivered?
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#3092282 Review #3092282 is a subjective opinion of poster.
Loss
$35
Preferred solution
Let the company propose a solution

I need 2 buttons

I need 2 top buttons for 2 tote umbrellas they broke in half. My mailing address is Carolyn West 3353 Heron Cove Evansville In 47715 812 453 ****
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#2472732 Review #2472732 is a subjective opinion of poster.
Location
Florence, Kentucky

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Verified Reviewer New Reviewer

Exchange anna tote boots size 9 for size 7 toddler

Can I please have a respond Not able to reach anyone on the phone. Thank you! Anna zino 847346****
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#2209748 Review #2209748 is a subjective opinion of poster.
Location
Woodstock, Illinois

Don't buy too many for gifts

4.5
I was a faithful totes umbrella purchaser until this year. In the past 6 or so years I, I have purchased Totes umbrellas for myself and my family members as gifts. Quite naturally I told them never throw them away because they're guaranteed for life. Much to my dismay a few of the umbrellas broke after about a year. Since they were gifts, the gift bearer did not know the process for returning. Consequently, they gave me the umbrella and asked me to send for the replacement. I did this on several occasions. You can imagine how appalled I was to receive a letter stating I had received too many replacements in a two-year period. I felt very insulted by that letter. As of now, I no longer encourage or purchase Totes umbrellas myself. So if you are a Gift Giver of totes, please be conscious of how many times you do this. I wouldn't want you to get a letter like I did. I was very pleased with the totes service, response time , and the replacement. It was just that the letter offended me.
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#1709258 Review #1709258 is a subjective opinion of poster.
Location
Norristown, Pennsylvania
New Reviewer

Agree that Totes warranty sucks

1.0
Bought my daughter an automatic open bubble umbrella, with an owl pattern that is still sold by them to this day, from Totes to use for school. She had it for 2 months - and only used it a couple of times in those two months which was August and September in Indiana and hardly ever rains then - before it broke. The metal spoke inside broke apart. I filled out the warranty info, enclosed the tag showing style of umbrella and the 2 inches of strap as was directed. All that and a check for $5 was sent to Totes. Nine weeks later I FINALLY received a replacement umbrella. This was a plain bubble umbrella, MANUAL open. The letter states they will "replace the product with the most similar manufactured product if the original is currently unavailable". Well, the original WAS still available and IS still available to this day. I at least wanted a replacement of the AUTO OPEN that I paid more for originally. When I call to try to find out what the deal is, no one ever answers. Always directed to a voice mail and then my call is never returned. So much for customer service. Useless. I guess I should be happy I even got something. Still very disappointed the first umbrella broke after 2 months to begin with. Their stuff used to be good.. now it is ***
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#1443956 Review #1443956 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$37
Preferred solution
Deliver product or service ordered
New Reviewer

Totes Warranty is a scam

1.0
Totes Com - Totes Warranty is a scam
Totes Com - Totes Warranty is a scam
Totes Com - Totes Warranty is a scam
Bought Umbrella $12. First time opened it is defective. Lifetime warranty! Send back umbrella and to cover their cost of shipping, send them $5.00 my cost of shipping another $5-6. So my cost for the umbrella is now $23 for a $12 umbrella I never used and it’s Totes fault. I haven’t even taken the tags off yet! If you get a bad one you’ll end up paying double to use their lifetime warranty! How about they cover their own mistakes and defects instead of passing it on the customer. I’m tired of businesses screwing me! Totes got on my last good nerve. Jim at ucmm@***.com
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#1290307 Review #1290307 is a subjective opinion of poster.
Location
Osage Beach, Missouri
Cons
  • Paying double for the companys defects
Reason of review
Warranty issue
Loss
$12
Preferred solution
I sent photo proof. Send me a new, defective free blue umbrella. You want the old one fine but you pay the return shipping! It’s your fault not mine!

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