Totally Furniture
Totally Furniture Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Totally Furniture has a 1.0 star rating from 1 review; consumers are mostly dissatisfied with customer service, product variety, and high price. Recent recommendations urge: "Don't order from this company."
Positive Feedback
One reviewer reported the chair style matched the listing, indicating some items ship as described.
Negative Feedback / Risk Areas
- Color mismatch and disputed returns with customer‑paid return fees; examples feed into Totally Furniture customer complaints.
- Long shipping delays and broken delivery promises that left buyers waiting without timely updates.
- High price level and poor customer service when seeking refunds or support.
Key Takeaways for Future Customers
- Check Totally Furniture reviews before buying and be prepared for potential delays and refund difficulty.
- Confirm color and return policy up front to avoid paying return shipping.
- Consider alternative retailers for better customer service and value.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Totally Furniture has a 1.0 star rating from 1 review; consumers are mostly dissatisfied with customer service, product variety, and high price. Recent recommendations urge: "Don't order from this company."
Positive Feedback
One reviewer reported the chair style matched the listing, indicating some items ship as described.
Negative Feedback / Risk Areas
- Color mismatch and disputed returns with customer‑paid return fees; examples feed into Totally Furniture customer complaints.
- Long shipping delays and broken delivery promises that left buyers waiting without timely updates.
- High price level and poor customer service when seeking refunds or support.
Key Takeaways for Future Customers
- Check Totally Furniture reviews before buying and be prepared for potential delays and refund difficulty.
- Confirm color and return policy up front to avoid paying return shipping.
- Consider alternative retailers for better customer service and value.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Melbourne, Victoria
Dining Room Chairs ORDER#: TF-511031
Dear Customer Care:
I am writing about two dining room chairs that I purchased from your company. I previously purchased the same chairs from another Ashley Furniture distributor.
The color description was dark gray. I ordered two more chairs from Totally furniture, using the same style and color description. The style of the chairs I received is correct; however, the color is more black than dark gray.
After several attempts, I finally received authorization to return the chairs at my own expense. I have contacted all the delivery services, including the post office.
The least expensive return is $150.00. I paid $389.00 for the chairs. I believe you are really being unfair to me as a customer acting in good faith.
Please reconsider, and issue a return ticket for the chairs.
It's not my fault that the color is not as shown online.
Thank you,
M. Barbara
Preferred solution: Full refund
User's recommendation: Don't order from this company
Chicago, Illinois
Deceitful advertising and promises
Early August, I ordered three desks for my grand children who would desperately need them because we knew that in September they would be taught through virtual learning and not in school due to the pandemic.
When I placed the order the Totally Furniture website info boldly stated that with 7-10 days (usually less) the desks would be shipped. It is now more than a month since I ordered and still no desk, just promises, promises, promises.
TOtally Furniture now claims they are powerless because they turned the order over to a distribution/delivery outfit.
If true, this should have been stated up front before taking my money.
How irresponsible and deceitful, because now all day, every day my grandchildren do not have a proper place to do their school work. This is shameful!
User's recommendation: Do not order anything from this company because they are not reliable.
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