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Dear Customer Care: I am writing about two dining room chairs that I purchased from your company. I previously purchased the same chairs from another Ashley Furniture distributor. The color description was dark gray. I ordered two more chairs from Totally furniture,...
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ID
#3019941 Review #3019941 is a subjective opinion of poster.
Location
Melbourne, Victoria
Loss
$390
Preferred solution
Full refund

Deceitful advertising and promises

Early August, I ordered three desks for my grand children who would desperately need them because we knew that in September they would be taught through virtual learning and not in school due to the pandemic. When I placed the order the Totally Furniture website info boldly stated that with 7-10 days (usually less) the desks would be shipped. It is now more than a month since I ordered and still no desk, just promises, promises, promises. TOtally Furniture now claims they are powerless because they turned the order over to a distribution/delivery outfit. If true, this should have been stated up front before taking my money. How irresponsible and deceitful, because now all day, every day my grandchildren do not have a proper place to do their school work. This is shameful!

User's recommendation: Do not order anything from this company because they are not reliable.

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ID
#2179532 Review #2179532 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Totally Furniture Shipping Service

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