Total Woman Gym and Day Spa

Im moving out-of-state in a couple weeks and need to cancel my membership.

I cant get ahold of anyone at all.

I am complaining that the gym for the last few months has been closed and you have been charging me direct debit please I want my money back and Im gonna stop the direct debit and tell my credit card to refuse paying you

I have been charged while the gym is closed and my account was freezed prior to that. I have not even be contacted before charging my account.

See above detail in my above description

Do not want to pay membership fee during Corona Virus outbreak and gym closure. Please place membership on hold until I re-activate it.

Disappointed that I was not contacted by phone or email by your gym. Please confirm that you will comply with my request as of today.

Thank you, Lesley Rouah

I've been trying to cancel my membership for over a year and they continue to charge mt cc every month. I've call management and corporate with no response or resolve.

This is how they treat a customer after 15 years!!! They are CROOKS

Why are you charging the monthly fee if gym is closed?

The number you give is no longer in service. I need to cancel my membership because total woman in Placentia closed without giving me any notice.

Charging me even gym is closed

Because of coid19 gym is closed. Why they charge me if I can’t go

I am being charged the wrong amount and for no reason when I specifically asked to put my account in freeze.

No answer. I tried calling and calling and no updated info

Tried to quit gym and told to put account on freeze. No mention of $15 monthly fee by rep who “persuaded”me not to quit.

Credit card stolen. TW charged me 3 additional fees. Promised on the phone to credit me for monthly “freeze fees” PLUS fees due to fraud, yet when I arrived it was a different story. Genie found ways to add additional fees to my account stating I didn’t give them enough notice of cancellation.

Added 2 cancellation fees. Refused to remove freeze fees that I was never informed of. Threatened collections.

Management slow to act and rude. They will not accept cash because they want your card in file so they can continue to bill you!!!

1/15/2010 I signed up for a month to month commitment of $48 per month. On 4/6/2010 I called to cancel my account.

The woman said it wouldn't be a problem, come in and fill out a form. On 4/7/2010 my husband went in to cancel the account as it was his credit card on the account. They told him that he could not cancel the account because we were locked into a 12 month agreement. My husband told them absolutely not, we never agreed to that, and they said they would contact "corporate" regarding the matter.

On 4/8/2010 we received a letter in the mail from "corporate" stating it could not be canceled and they attached a copy of the contract which was nothing like what we had signed. We had kept our customer copy of the contract which is a yellow sheet as well as the credit card receipt still stapled to it. On our contract, it clearly states that it is a month to month commitment and we can cancel at any time. My husband, myself, and a witness went in on 4/8/2010 to confront Total Woman Gym & Day Spa with our contract.

The operations manager was polite and took a copy of our contract and compared it with theirs. She noted that there were obvious discrepancies with the contract. The customer copy was the top paper which is yellow and their company keeps the other two which were on the bottom. It's clear that someone has gone back and added as well as marked off areas in which we did not agree to after the fact.

I also asked about an area where there are initials required, I questioned whether the person who signed me up was supposed to initial there. She stated that no, those were supposed to be my initials which they are not. The operations manager said she would talk to "corporate" about this matter and get back to both my husband and myself. On 4/9/2010 I called the main number on Total Woman Gym and Day Spa in the hopes that the number was the main office or "corporate".

Instead, it was the Placentia, CA location but I explained what was happening and they were trying to be helpful. I spoke to a woman there and thoroughly read through my entire contract as well as the fraudulent copy. She agreed that something definitely was not right and that it does sound like information was added after the fact. She also said that I needed to speak to the manager at Brea Total Woman Gym & Day Spa, not an operations manager.

I called the Brea location and spoke to an Annett which is the manager and who was very rude. Her explanation is that our copy wasn't completely filled out and that she trusts the integrity of her employees, in other words saying that no one added to the contract after the fact. Despite the manager saying this, it does not explain why someone marked off the 12 month agreement, signed it, dated it, marked off all boxes pertaining to the 12 month agreement, added a start and end date, etc. On 4/8/2010 I called the Los Angeles Police Department regarding the issue.

An officer was sent to my home to review the contracts and after looking them over he agreed that it looked like forgery. He said to file a forgery report with the Brea PD.

While speaking to the manager of the Brea Total Woman Gym & Day spa, I told her this. She proceeded to say that they will cancel my account, have spoke to "corporate" and everything is handled.