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sim cards are being sold while being defective from the get go.I cant travel two blocks without the phone showing no sim card. it is a constant, *** the back,take out the batterey and wait for the phone to reset.I bought a new phone in nov 2016 ony to have the sim card go bad 18 days later.Wallmart said cant help,Totalwireless said wait for 3-5days delivery for a replace ment and THANKSGIVING was about to happen.I begged on walmarts corner and...
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1.0
#1007377
On Sunday Feburary 12th I wanted to switch my service from straight talk to total wireless already had a phone with total wireless so I called to change back after giving information was told that my bank card visa was declined so I went to walmart bought a 25.00 dollar card to put on plan but was unable to do this due to the fact that my bank card was declined was a total seperate issue I had used the very bank card that I had given to her over...
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#1007084
Total wireless does not have visual voicemail for iPhones. This is a old basic feature of iPhone. How can this possible, claimed they use best infrastructure (Verizon). The LTE data speed feel throttled. Very disappointed. Their sister company Straight Talk just as bad. Here their claim: TracFone subsidiary Total Wireless has made yet another significant change to its prepaid offerings. In addition to increasing high speed data allotments on...
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1.6
#1006920

Short Review for February 19, 2017

#1010751
2.6
Ive been trying to contact them about an error in their systems that charged me money i didnt want to spend and they keep hanging up on me. Terrible, still havent got the problem solved
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Short Review for February 16, 2017

#1009629
1.6
Total Wireless - Simple Review #1487297659
1 of 1
Service goes out for no reason. This happens at least once a week. I can't call or text. I also can't receive calls or text. I liked them at first but now I think they suck.
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Total Wireless Phone Plan Review

#1000620
1.6
I bought 6 GB of data over 2days and they said i was out. So i bought another 15 GB of date and was down to only 3 GB of data after 30 min of purchase. This is not even possiable. I thought this company was great at first but it has turned out to be a total rip off, poor customer service, won't resolve my problem and won't refund my mony. Please don't waste your money or Time with Total Wireless.
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Short Review for January 21, 2017, pc_service

#995088
Always have to always call to have data put back and sending n receiving. Wait time is awlful n people you can't understand
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I have owned a lot of cell phones with my first provider being LA Cellular in 1986. I have since worked with ATT, Verizon, and T-Moble. Total Wireless is the worse customer service I have ever had. As of this writing I have been told that Over Night Delivery of phones are not free, even though it is clearly on their web site. I was told that my Verizon Samsung S3 Phone was not compatible, so I had to talk to a Supervisor who told me it was. ( I...
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1.0
#1006208
Don't ever do business with these company they are rude I mean rude like no costumer service rude... It all started when my credit card declined and service was not delivered but still charge my bank accout... I call their so called costumer service they said they will refund the amount and there was a problem with their system ok I went to Walmart purchase a $35 refill and added had service for 2 days now they say I have to send in $60 to them...
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1.0
#1004890
I purchased a phone for Total Worthless and activated the phone. They activated the phone with a long distance phone number. I had to waste time calling them and getting that corrected. Two days later, the phone does not work. I contact them again and they claim that I transferred my service to a new phone. I never contacted them again. They told me I would need to purchase a new card and reactivate with a new phone number again. DUH, why would...
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Anonymous

Anonymous I wish I had read these reviews before I got involved with them.Now I'm out about $300 too. I did file a complaint with the BBB but total wireless just repeated the same b.s.t...

1.0
I didn't like
  • Extremely poor customer service
  • Just awful from the beginning
  • Charged me for service they did not provide
#999771
Call I can't call out and I can't receive calls have been losing business very very pissed somebody's going to compensate me all I can do is text and data and this is *** somebody is going to compensate me for this soon I'm from Roseburg Oregon and you better get some service going back out here again or *** is coming and I'm going to bring some angry people with me I got friends that are having the same issue you people need to address this...
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I called to add $10 extra internet to my phone because I was getting no internet and they said I had used all my data. After answering their questions they said internet was added and it should be working. Several hours later I tried to make a call and was unable to do so. It said I was roaming and could not call out. Then I get a message that several people are trying to call me and are getting "this phone has been disconnected". I call tech...
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I tried to move my phone numbers from total to Cricket wireless because the work on Verizon towers and it didn't work in Idabel Ok. so I tried to transfer my numbers from Total to Cricket wireless but Total would not let me have my numbers back because my account has to be current and they had expired on the 1-17-2017. this is 1-22-2017..I brought the numbers to Straightalk from AT&T and to Total from Straight talk and because my account had...
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2.9
I didn't like
  • Need written rules and practices
#995503

Contact Total Wireless

Headquarters Address:
9700 NW 112th Avenue
Miami, FL 33178
Phone:
(866) 663-3633
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Companies similar to Total Wireless

I am writing about the service of Total Wireless. I am happy with the coverage, everything works. I pray that after my initial contact with customer service, I never have to do it again. I was hung up on twice, denied a supervisor, and insulted, hard to do, by one of the misfits being paid for doing nothing. 4 days to port a number? Live chat finally paid off with the rep named Ross #517582. We communicated back and forth and within 5 minutes,...
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4.2
I didn't like
  • Poor quality assistance
  • Unskilled
  • Ignorant
#994886