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Made 11 consecutive payment AND they did NOT receive my 12th

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Update by user Nov 17, 2020

We wrote to you recently reminding you of the outstanding amount due of $185.38 on your TOTAL VISA® credit card account and have yet to hear from you. Our team can help find solutions for many of our customers and would like to help you become current on your account.Call us today at 1-84*-***-**** to discuss payment options on your account.

The total amount currently due to bring your account up to date is $80.00.To make your payments online or set up automatic monthly payments, visit www.myccpay.com.

You may also pay by phone by calling 1-84*-***-****.If payment has already been submitted or arrangements made, please disregard this notice.Sincerely,Card ServicesHours of Operation:Monday - Saturday 7 AM to 9 PM CTThis is an attempt to collect a debt. Any information obtained will be used for that purpose.The Federal agency that administers compliance with this law concerning this creditor, The Bank of Missouri, is the FDIC Consumer Response Center, 1100 Walnut Street, Box #11, Kansas City, MO 64106.

Original review updated by user Nov 17, 2020
On November 7, 2020, I received an email notifying me (in part), This is a reminder that your TOTAL VISA credit card account has fallen past due This particular account has been open as of November 28, of 2019, nearly to the date of a full year, Ive paid 11 consecutive payments, NEVER Late OR Missed, NEVER allowing my account to become PAST DUE. I take GREAT pride in handling my business. In fact, I had this account {5033} put on **Auto Pay**for about 6 mths since April Or May is when I enrolled, its been times, Ive called you all just to verify the payment was actually set up because usually, its been my experience once a payment has been made OR SET UP for auto payment itll say on the online card holders account, a notation of some sort message stating, something to effect of, Thank You for your payment! OR payment has been submitted for payment, your payment has been received, apparently, your site interface is NOT programmed as such thats why at times I called, in the very beginning. I was ALWAYS assured AND reassured NO WORRIES youre set up on autopay. I made note to self and marked on my card Autopay so that I know it was taking care of, one less card I had to deal with, as far as I was concern. I mean, that is the thought process behind it right?!? This is the whole reason these options were designed for. U N T I L, when autopay goes W R O N G. Which seems to be the issue in this case. I canceled auto pay on the 3rd of November 2020. Due every 1st of the month. I received a call from a Wanda, (?). (Operator #C60) this morning, stated that even though the late payment is NOT reported to the Credit Bureaus, ONLY after 30 days, at which time, the account is reported as delinquent. BUT a notice is still sent out showing a failure to pay had occurred. This is TOTALly NO fault of my own, why am I being penalized for doing my part. I am being told they cant see when the account was unenrolled from autopay. So how can you tell me that??? I requested that the IT Department be contacted...It gots to be a trace, Date AND Time stamped somewhere (forensically OR otherwise), she did mention she will submit a request for the late fee waiver on a (Closed Account initiated by Consumer ) and also the IT Help desk. Contact me ASAP, PLEASE. A reply is requested. In writing, preferably in to response to this email. To contact me by via phone please do so @ 702-502-*** (Cell Phone).
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Featured
ID
#2288458 Review #2288458 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Product
Total Visa Card Account
Preferred solution
Take it to arbitration if NEED be...

Won’t allow you to cancel and keep charging you

Please warn everyone not to use this card. I have paid off my account and they refuse too cancel my account. They just keep charging me. I asked them in the past to send me a monthly statement but they refuse to do that also. SO ANYONE WANTING TO GET A CREDIT CARD DONT USE Total Visa go somewhere else.
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ID
#2453297 Review #2453297 is a subjective opinion of poster.

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