Total Life Changes

Placed order online for Delgada coffee,ay order screen returned an error message after cycling for about 20 minutes, checked my PayPal and noticed I was charged 2x, yet there was no order confirmed on TLC site. Called customer service, they had a message they were experiencing greater hold times longer than 15 minutes, never got a call back.

Called back the next day, office was closed. Monday was holiday and office was closed. Called on Tuesday and after 30 minutes of being told they needed to investigate the order with PayPal and could not tell me anything further about it, then she went on to encourage me to spend more money and let her place a new order for the coffee, when I asked her if I had to pay for shipping still given the inconvenience, she began quoting me the various rates for shipping, again I asked her if I was still expected to pay for shipping, she said "yes". So, you have potentially charged me 2 times erroneously and can't tell me why or if this will be resolved, and your solution is for me to spend more money with you and pay for expedited shipping.

I asked for a supervisor, after 5 minutes on hold, I got Duran (manager). He said he would reach out to the PayPal team and would respond to me directly. He also stated he would assign 10 points to my account to allow me to cover the 3-5 day shipping costs and would cover a portion of the expedited shipping costs for Next Day arrivals. I told him I did not trust that he would call me back and asked for him ot send and email.

I also told him I was annoyed because I didn't trust I would receive this email and was skeptical the notes would explain to the next customer service rep, when I had to call back in and start all over with my request He said the notes would be clear and that I owuld have his direct contact information, so I would not have to call back in to the main service line. After 2 hours, I called back in to say I had not received his email nor his contact information. Betsy told me he had gone for the day and only her team lead Tiffany was available. I asked for her.

After another 5 minutes on hold, Betsy told me that Tiffany would not take my call because she had to reach out to Duran first and get his take on what happened before she could speak with me. And she was also unclear as to what happened because Duran had not entered any notes. I asked Betsy again if she was saying that Tiffany was refusing to speak to me. She said Tiffany would call me back after speaking with Duran.

Of course, I have not heard back from Tiffany - nor do I expect.

I find it hysterical that I am trying to SPEND money with this company on a monthly basis and this is how they treat someone who is trying to SPEND money with them. #MakeItMakeSense