Total Air Care
Reviews and Complaints
AC unit not cooloing and making load noise
Monetary Loss: $5,000.00 not $5.00
4 tech installed new board unit didn't turn on tech stated it will turn it self on within 3 hours and left, 5 tech replaced contractor and burned out circuit board, new board needs to be ordered.
I showed them the thermostat error reading that states "IN RECOVERY" hand book states it may be condenser or heat pump but tech's didn't check condenser or heat pump. I live in Arizona and the temp has been 103-112 degrees.
I have been forced to seek shelter elsewhere from the heat and First American Home Warranty and Total Air Care are not taking responsibility for the AC unit.
The AC unit is still not working and as I write this complaint, I have been on hold trying to schedule recall appointment with Total Air Care for the past 30 minutes. First American Home Warranty is fully aware of this issue and has failed to compensate me for shelter.
- Dishonest actions
Preferred solution: Let the company propose a solution
They should take CARE out of the name
- Speed of completion of work order
- Difficult to get to customer service when called
- Being passed from person to person on phone
- Poor service and incompetent help
Preferred solution: Let the company propose a solution
Incompetent Technician
No
They could not get us in until 20 Jun 19 even though we explained to them that my wife is 2 months pregnant and we have a 2-year old toddler with expected Black Flag heat index days. Our time appointment came and went on 20 Jun 19 and we called TAC after the technician missed his window. The scheduling department had mis-scheduled us for 12 AM to 4 AM instead of 12 PM to 4 PM and rescheduled us from 2 PM to 6 PM. After the technician missed his scheduled appointment again with no notification, we had to call after hour care.
They got in touch with the technician and he eventually diagnosed our unit at 845 PM on 20 Jun 19 and placed an order for a blower fan. On 21 Jun 19, we followed up with AHS and TAC parts department for the part order. After several failed attempts getting an estimated timeline from personnel, we finally got notified the part was received and that a technician could come out on 25 Jun 19 to install the part. After we informed the scheduling department that this was a priority order and battling through multiple levels of red-tape, we received a new appointment on 22 Jun 19 for installation.
On 22 Jun 19, a TAC technician arrived during their prescribed window looked at the AC unit and informed us that the wrong parts were ordered on 20 Jun 19 and they would have to order new parts that would not get reviewed until Monday.
My family at that point moved into a hotel because it was over 90 degrees in our house and was posing a safety risk to my pregnant wife and 2-year old. On 24 Jun 19, we followed up with AHS and TAC parts department for the part order. Again after several failed attempts getting an estimated timeline from personnel, we finally got notified the parts (blower fan and motor) were received and that a technician could come out 1 Jul 19 to install the part. After we informed the scheduling department that this was a priority order and that we were currently living in hotels due to their error, battling through multiple levels of red-tape, involving AHS and several calls, we received a new appointment on 28 Jun 19 for installation.
On 28 Jun 19, a TAC technician arrived during their prescribed window, installed the blower fan and motor over a 3 hour period, informed my wife the blower fan was running, and left without taking a temperature or pressure reading from the air duct.
After running the unit for 5 hours, the temperature remained at 88 degrees in the house (no change from when the technician left). There was weak to no cool air flow from the ceiling vents. We attempted to call TAC after hours service and could not reach them. AHS attempted to call TAC and could not reach them.
On 29 Jun 19, the AC unit had been running for 18 hours and the temperature remained at 88 degrees in the house. AHS and I attempted to call TAC again to resolve the issue and could not reach them. At this point, we informed AHS we wanted to move to a different contractor. The new company responded with an emergency work order within 2 hours and was on site within 3 hours.
The technician informed us that the motor was mis-wired causing the condenser unit to freeze.
He re-wired the motor and checked air pressure and temperature coming out of the vents with us. We have not had a problem since he left.
Note: I have attempted to contact TAC multiple times during the process to try to resolve our issue informally through phone call requests to management and through formal email means to their information/customer service department to no avail.
BBP Compliant #1365****
- Poor customer service
- Poor service
- Poor service and incompetent help
Preferred solution: Reimburse hotel fees due to technician incompetence
Resolved: Nightmare
They finally fixed it, after 75 days of incompetence and arguing. They replaced the compressor with the same model they used before that didn't work but this tech was able to get it going. The other tech must have made a mistake.
- Everything about this rip off company
- It took over a month for them to fix the air
- Never answered phone
Preferred solution: Deliver product or service ordered
Three weeks without ac at our home form 7/25 to 8/16/19.
Preferred solution: Full refund
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Verified Reviewer | Greer, South Carolina14 visits
Not responsive
- Take many technicians and many times to come out
- Entire company
- Poor service
Preferred solution: Full refund
Total rip off the technicians unexperience /unprofessional
Broken Compressor - 3 TIMES THIS YEAR
This is the 3rd time the compressor has broken this year on a 7 year old AC (they always tell me the unit is old and I need a new one, but I've lived in placed with 20 year old units). I have a home warranty company and they will only go thru Total Air Care.
First time it went out in March, they charged $650 for Freon and it worked for 4 months. It broke again in July and again they charged $650 for the Freon (the warranty company agreed to pay it that time).
This time, the compressor worked less than 2 months (broke in late July) and they are demanding another $650 for Freon.
They either aren't installing the compressor correctly or they are intentionally scamming me. Either way, I will tell anybody and everybody who will listen NOT to use Total Air Care.
- New compressor only lasts 1 to 4 months
- Wait too long for appointment
Preferred solution: Deliver product or service ordered
Didn't receive a W-2
- Wait too long for appointment
- Broken appointments
Preferred solution: Report Company to IRS
Horrible Service
Preferred solution: Let the company propose a solution
Air conditioning problems
Preferred solution: Let the company propose a solution
Hire these folks if you want to work with crooks!
The worse company in the business
Preferred solution: Let the company propose a solution
Laziest most useless company
Preferred solution: Deliver product or service ordered
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