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Do not do business with them

I placed an order for two new system. The day the installers came, they mentioned the line set will not work. I told them my contract is two new system. You do whatever needed to give me the working system based on the price we agreed. Within few weeks the system started having problem. First they replaced the coil. Within in few weeks it started having problem again. The technician came and found that the whole line set is leaking. They asked me why they did not replace the line set at the first place as this new Freon will not work for this line set. They gave me an estimate and left. I brought in another company to check this. First thing they mentioned why they did not change the old line set. TOTAL AIR knows very well that old line set do not work with this new Freon type. Their estimate was way less than yours to set up new line set. But If I use them to replace line set then the warranty from your company will be void. I asked TOTAL AIR to replace it. The technician from TOTAL AIR came to replace the line set. First thing he mentioned why they did not do it at the first place. Three different technician from TOTAL AIR said Old Line set will not work with this new Freon. TOTAL AIR is at fault from the day one.
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ID
#1807723 Review #1807723 is a subjective opinion of poster.
Service
Total Air And Heat Installation
Preferred solution
Price reduction

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