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Stopped communicating, left me with a defective mini split heater in winter

TOSOT Direct - Stopped communicating, left me with a defective mini split heater in winter
Bought a system that failed after install. Fixed it and it failed again. cost me $580 to fix the first time, and the second failure was in the same pipe. Defective materials. was told by their supplier they would now replace the unit. just wait till we get more in. that was in November. they ghosted me. i had to rig up alternate heat for the winter. Finally, got another dealer to help me out, but i only got 300 back for the first repair.

User's recommendation: talk to Don at gree sales in chicago, after lee and kwassi ghosted me, i can't recommend them.

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ID
#2615230 Review #2615230 is a subjective opinion of poster.
Pros
  • Good price
Cons
  • Communication
Loss
$1000
Preferred solution
reimbursement for repair, and swap out of defective unit.

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