Toscano Floor Designs Wood Floor Installation Review from Mountain View, California

Im still under construction after i was told that my engineering wood floors would be completed in 2 days The installer Jose seems to have a great deal of excuses in completing the job One the 1st day he told me he had to leave to a doctor's App't by 10-10:30am Another day he couldn't stop by to continue working-he had to be sonewhere ekse.We're on day 4 which the job should've been completed &he coukdnt complete the work bc he's missing a tool. I find myself calling the office numerous times throughout the day because of issues that evolve..This company I can't rely on nor can I recommend them.in not hapoy with them
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ID
#681955 Review #681955 is a subjective opinion of poster.
Location
Mountain View, California
Reason of review
Order processing issue

Toscano Floor Designs

I hired this company to remove tiles and weave wood into an existing floor and stain all the floors to match. I was originally told the job would take 4 days....tuesday through friday. They started removing the tiles on Tuesday, Wednesday they sanded the floor. They stained the floor on Thursday and then told me the stain that I picked would not be dry by Friday. They originally told me that they could do the poly on Saturday. When I asked them why they couldn't come Saturday, I did not get a reply. Mind you, all the correspondence takes place through text messaging. The other estimates I received included 2 saddles. After the job was started, they told me they were extra. I then waited until Monday to have the first of 3 coats of poly put down. I was told they would be back the next day at 10:00 am to finish. That morning I received a text message stating the technician would be back between 1 & 3. I already planned my day around him coming at 10:00. I was told it was out of their hands. So I told them that the technician should not be saying what time he will arrive if he does not have the authority to do so. I asked for the owners name and contact information, and was told her name is Vicki Bondi and she is not available to speak to me. They said if I wanted to send an e-mail, I could address it to customer support. A lot of good that will do. In addition to all of this, they took all the tile and put it into flimsy bags and put it right outside my front door. They told me they did not remove garbage, and it was my responsibility. There were about 40 bags. When I started to move them, most of them ripped open. I had to rebag them. I had nails and tile and dirt spilling all over my lawn and brand new blacktop driveway. I was furious with them. They also left everything covered in dust from the sanding. They did not use a vacuum anywhere in my living room. They left all my baseboard covers off. At the time I am writing this, I am still waiting for the job to be finished, but I urge anyone thinking about using this company to find someone else. I hope this helps.
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ID
#661899 Review #661899 is a subjective opinion of poster.
Location
East Patchogue, New York
Reason of review
Poor customer service
Loss
$3000

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