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Poor Customer Service

1.8
Torin Inc - Poor Customer Service
Update by user Jul 15, 2020

Purchased 20 Ton Bottle Jack T91207A through Home Depot

Original review posted by user Jul 15, 2020
Missing Parts, Poor Packing. Package says don't return this to the store Call Us for Fast Friendly Service. 5 hours of calling and 13 messages later, I got to talk to an operator who cut me off. Called back again and finally got to talk to a CS Rep. who told be to give the serial number off the jack and she would mail the missing parts. I will receive the missing parts within 10 to 15 DAYS !!!!

User's recommendation: Pay 5% more and go to the next company do not buy anything from Torin, Inc. No Service, junky products.

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ID
#2057710 Review #2057710 is a subjective opinion of poster.
Location
Ontario, California
Service
Torin Inc Customer Care
Pros
  • Cheapest products in the world
  • Red paint
Cons
  • Poorly manufactured
  • No answer the phone
  • Poor service
Loss
$75
Preferred solution
Deliver product or service ordered

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