New Reviewer

Jack failed

bought at canadian tire in sudbury ontario, lasted 18 months , phoned customer service cant help me have to pay for part and or shipping, DO NOT PURCHASE any of there products, garbage.

User's recommendation: DO NOT BUY THERE PRODUCTS.

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ID
#3885879 Review #3885879 is a subjective opinion of poster.
Location
Caledon, Ontario
Cons
  • Garbage
Loss
$160
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Looking for replacement part

1.0
Asked Torin Support to price a replacement part for a floor jack. Was asked to send photos of part. Sent 7 photos and requested response two more times in the last 4 weeks. Response from Support was CRICKETS chirping !!! Don't expect any response from these folks !!

User's recommendation: Buy from a company that will support their products.

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#3736732 Review #3736732 is a subjective opinion of poster.
Location
Savannah, Georgia
Preferred solution
Pricing for a replacement power unit

Warranty

1.0
Torin Inc - Warranty
Torin Inc - Warranty
Trash customer service. Never picked up the phone I made a bottle Jack purchase and never was helped with my issue.
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#3632134 Review #3632134 is a subjective opinion of poster.
Location
Houston, Texas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Poor Customer Service

1.6
Torin Inc - Poor Customer Service
Update by user Jul 15, 2020

Purchased 20 Ton Bottle Jack T91207A through Home Depot

Original review posted by user Jul 15, 2020
Missing Parts, Poor Packing. Package says don't return this to the store Call Us for Fast Friendly Service. 5 hours of calling and 13 messages later, I got to talk to an operator who cut me off. Called back again and finally got to talk to a CS Rep. who told be to give the serial number off the jack and she would mail the missing parts. I will receive the missing parts within 10 to 15 DAYS !!!!

User's recommendation: Pay 5% more and go to the next company do not buy anything from Torin, Inc. No Service, junky products.

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#2057710 Review #2057710 is a subjective opinion of poster.
Location
Ontario, California
Pros
  • Red paint
  • Cheapest products in the world
Cons
  • No answer email
  • Poor service
  • Junk products
Loss
$75
Preferred solution
Deliver product or service ordered

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