Resolved
Kim G Ndp

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Verified Reviewer
| map-marker Houston, Texas

Resolved: Canceled Delivery order Refund

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Updated by user Nov 10, 2023

Company fixed the issue and I have been provided with apology.

Original review Nov 03, 2023
I placed a delivery order on Oct 22 that was canceled, without explanation, and no refund has been issued. We tried calling the store the day of and there was no answer.

We used online customer support and they said they would issue a refund, which could take 5-7 business days. We are now on business day #10 with no refund.

I have contacted the store and used online customer support multiple times this week and no one has responded. I have even reached out to their social media and still no response.
Unfortunately, this is not the first time we have had issues with delivery from this location, which is disappointing because we do really enjoy the food!
Kingwood Location / Houston, TX
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User's recommendation: No guarantee your order will be delivered or refunded.

Anonymous
map-marker Hendersonville, Tennessee

Order discussion

I have neither I am trying to order some of your green sauce. I live in Franklin, TN. and would love to know how I can purchase this.
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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Arlington, Texas

Complaint

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Torchys Taco - Complaint
Too much to mention. X%gghhghhgghhbvhfubjghhhghhghhuujhgjhhgjvvdfhjghjjhjhtggghthkkjhhgjjhtyjhijhghghh
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Shan Jones
map-marker Shreveport, Louisiana

Complaint

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On Sunday June 19, 2022 I called and placed an order to the Torchys Taco in Shreveport, LA. 20 minutes later I arrived to the store to pick up my order and was told they didnt put it in because I didnt leave my name!

The worker never asked my name, just my order and told me goodbye. I asked to speak with a manager and he acted like he didnt care! I asked for the guy name who took my order and it was Chase! I also asked the manager how to file a complaint and he said I could only do it with him and walked off.

Another worker told me that this is not the first time Chase has taken an order and didnt put it in!

I was also told that the manager on duty and Chase were good friends so thats why he didnt care! I was very unsatisfied being that I order for torchys very frequently!!

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Preferred solution: Let the company propose a solution

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