Topstep Reviews
Topstep Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Topstep has a 2.8 star rating from 9 reviews; overall sentiment is mostly neutral with frequent mentions of payout delays and account access problems.
Key Takeaways for Future Customers
- Read Topstep reviews for recurring issues before purchasing a membership.
- Expect potential delays for payouts and limited phone customer service.
- Check billing and subscription details to avoid duplicate charges.
Negative Feedback / Risk Areas
- Customer complaints about no response and poor customer service.
- Reports of no payout or delayed payout and account deactivation.
- Billing errors, duplicate charges, and refund or rectification delays.
Positive Feedback
Some reviewers note the platform works well until payout and value the product when access functions properly.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Topstep has a 2.8 star rating from 9 reviews; overall sentiment is mostly neutral with frequent mentions of payout delays and account access problems.
Key Takeaways for Future Customers
- Read Topstep reviews for recurring issues before purchasing a membership.
- Expect potential delays for payouts and limited phone customer service.
- Check billing and subscription details to avoid duplicate charges.
Negative Feedback / Risk Areas
- Customer complaints about no response and poor customer service.
- Reports of no payout or delayed payout and account deactivation.
- Billing errors, duplicate charges, and refund or rectification delays.
Positive Feedback
Some reviewers note the platform works well until payout and value the product when access functions properly.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Bad customer support and they took my money without giving me an account.
- - Payment for a combined account was charged, but no account was delivered.
- - Customer support gave one response and made no progress.
I've paid for a combined account. The money is withdrawn from my account, but I didn't receive any account.
The customer support is horrible!
I got one answer without any progress. So they took my money, basically!
Preferred solution: Deliver product or service ordered
User's recommendation: Pick another prop firm.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDemande d’examen de compte
- - User was banned without warning and account blocked by Top Step.
- - They request a remedy to rejoin Top Step.
Je sais pas trop quoi dire topstep m’a anéanti
Numéro des comptes
EXPRESSDec23917****
EXPRESSDec23917****
EXPRESSDec23916****
EXPRESSDec23916****
Je veux un recours, j'ai été banni sans avertissement, s'il vous plaît, aidez-moi.
J'ai un problème avec Top step, vraiment je ne sais pas quoi faire. Mon compte a été banni à cause d'une rétrofacture qui était un malentendu.
Aussi, j'ai réglé le problème, j'ai fait le remboursement, j'ai envoyé des preuves à Top step. La personne qui traite mon dossier s'appelle Gina, elle n'a pas débloqué ma paye, elle a bloqué mon compte, elle m'a banni. Pourtant, je suis à jour.
S'il vous plaît, je demande un recours, je veux m'intégrer à Top step, c'est la meilleure plate-forme. Répondez-moi, s'il vous plaît.
Preferred solution: Full refund
User's recommendation: Garder pas vos gains dans vos comptes compte top step
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI feel this is the best customer service
I have paid for 500k account but I didnt get nothing yet that why Im trying to know why I I couldnt get the account
Preferred solution: I want get my 500k account
User's recommendation: Always find a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed better customer support. Please
Unresolved. I tried to phone topstep.
No answer. Windy.
Doesn’t work properly. I gave up.
Glitches cost me I tried reset. Didnt work properly.
Need assistance please.
A call back would be appreciated. 416414****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDidn’t receive payout
- - Payout not received after 10 days.
- - Wise email updated to kendric.trading2006@***.com.
- - W-9 submitted; no update or payout yet; please assist.
I have not received my payout. It has been 10 days now, and I changed my Wise account email to kendric.trading2006@***.com.
I completed the email that you all sent of the W-9, but I still have not gotten an update or payout. Can I please get help?
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOver 3 weeks and no response for payout on funded account
- - Payout request 3 weeks ago with no response.
- - Funded account paid for; no phone number; concerns about legitimacy.
I have turned in request for payout about 3 weeks ago and have heard absolutely nothing from anyone. I have a funded account that I paid for and now I worked hard and there is no response.
Are you out of business? Is this a scam??? Why no response for over 3 weeks??
Why no phone number to call?? This is atrocious and I will contact all my trader friends about this bogus company.
- Good up until payout
- No payout or phone or customer service to call
Preferred solution: My withdrawal payout
User's recommendation: Do not engage with this company. Scammers, no customer service or phone to call
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo response at all from Topstep
- - Not a customer or account holder; no service received.
- - Claims four charges to credit card in 24 hours and no response from customer service.
To date no response has been received from Topstep. My credit card issuer has seen all the documentation between myself and Topstep and has reimbursed me the whole amount that Topstep illegally charged to my card as well as issuing me a new card.
I cant say I am a customer as I have never been in touch with Topstep for any service and I dont have an account with them , yet they falsely charged my credit card 4 times in 24 hours .I have not received any response whatsoever from Topsteps customer service so I cannot give any feedback other than they are not responding at all.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerErreur de plateforme
Le probleme est reglé quà moitié puisque jai payé 100$ et vous mavez mis un compte 50000$ alors que je devrez avoir deux compte à 100000$
Change trading platform
- - Purchased Topstep Combine 2 days ago; not entitled to trade on this exchange.
- - Request switch to topstepx within 72 hours.
I purchased a topstep combine 2 days ago and have issues with ninja trader platform . I cant place an order it gives me an error saying Im not entitled to trade on this exchange .
I also contacted NinjaTrader and said the issue is not from their side. Please advise or help change trading platform to topstepx since is under 72 hours from purchase
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't login into my aacount
Really disappointed, I still waiting to hear back from you. On 19th April I requested for customer support regarding my account but still no response.
Not happy with Topstep customer service
Preferred solution: Reset plus activate my account as I am waiting for the response
User's recommendation: Not the best customer support, Really disappointed
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Dong Nai, Tinh Ha Tinh
The problem is not resolved
Can not call customer service. Send email many times, the problem is not resolved.
Can not activation express account
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRectify my email address on my aacount
My email address on my account is ferhataitbenali78@***l and i would like to rectify it to ferhataitbenali78@***.com would please help me to fix it
User's recommendation: Add a live agents to offer more effetiency service and guide
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuiero cancelar la subscripcion
No pude conectarme con un ninja trading y no pude usar mi cuenta. Por eso quiero cancelar la mensualidad.
- No me pude conectar
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilling
- - Billed twice on two accounts, eight charges total.
- - Billing dashboard warned to update payment; used two cards.
- - One account canceled for non-payment.
hello this is Andrew jinnies I was billed two times on two accounts so a total of 8 times because on billing dashboard it said i need to update my payment so I used two different cards but then I checked my bank and all the payments went through also now one account got canceled because of non payment witch I did pay all this happen on Thursday 20 and Friday 21 please help
Logged in at 6 pm Canada right away lovely’s was activated two accounts
- - Didn't pick two trades on Nasdaq and S&P 500.
- - Ended the day down from $1000; reset at 6pm.
- - Last-chance Nasdaq/S&P 500 with no cancel/bid option.
So going on with my story up above. I could not control two trades which i didnt pick they were nasdauq and s&p500 the ones I trade that day now I finished my day with fall ling out of the 1000 dollars I get reset at 6pm understandable ,,, now when I log in they give me last chance on nasdaq and s&p500 but this time I did not have a chance to cancel bid or buy bid please Im good costumer honestly help me thank you too step
User's recommendation: Top is topstep
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't activate express account
I passed combine account SONETST317**** and paid $149 activate fee over a week already. But don't see activated express account for me
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