Havana Kwf
map-marker Binbrook, Ontario

Logged in at 6 pm Canada right away lovely’s was activated two accounts

So going on with my story up above. I could not control two trades which i didnt pick they were nasdauq and s&p500 the ones I trade that day now I finished my day with fall ling out of the 1000 dollars I get reset at 6pm understandable ,,, now when I log in they give me last chance on nasdaq and s&p500 but this time I did not have a chance to cancel bid or buy bid please Im good costumer honestly help me thank you too step

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User's recommendation: Top is topstep

Amit M Cac

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Verified Reviewer

Can't login into my aacount

Topstep - Can't login into my aacount

Really disappointed, I still waiting to hear back from you. On 19th April I requested for customer support regarding my account but still no response.

Not happy with Topstep customer service

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Preferred solution: Reset plus activate my account as I am waiting for the response

User's recommendation: Not the best customer support, Really disappointed

Swati Qag

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Francisco, California

Rectify my email address on my aacount

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Topstep - Rectify my email address on my aacount
Topstep - Rectify my email address on my aacount - Image 2
Topstep - Rectify my email address on my aacount - Image 3

My email address on my account is ferhataitbenali78@***l and i would like to rectify it to ferhataitbenali78@***.com would please help me to fix it

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User's recommendation: Add a live agents to offer more effetiency service and guide

Eleodannis p

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Verified Reviewer

Quiero cancelar la subscripcion

No pude conectarme con un ninja trading y no pude usar mi cuenta. Por eso quiero cancelar la mensualidad.

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Loss:
$49
Cons:
  • No me pude conectar

Preferred solution: Full refund

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Dong Nai, Tinh Ha Tinh

The problem is not resolved

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Topstep - The problem is not resolved
Topstep - The problem is not resolved - Image 2

Can not call customer service. Send email many times, the problem is not resolved.

Can not activation express account

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Andrew j Nzj

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Verified Reviewer
| map-marker Queen Creek, Arizona

Billing

hello this is Andrew jinnies I was billed two times on two accounts so a total of 8 times because on billing dashboard it said i need to update my payment so I used two different cards but then I checked my bank and all the payments went through also now one account got canceled because of non payment witch I did pay all this happen on Thursday 20 and Friday 21 please help

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Man D Xni

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Verified Reviewer
| map-marker Dong Nai, Tinh Ha Tinh

Can't activate express account

Topstep - Can't activate express account

I passed combine account SONETST317**** and paid $149 activate fee over a week already. But don't see activated express account for me

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Vinessa Txn
map-marker Riverview, Florida

Rithmic issue

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I am traveling and using a different laptop.Then I use at home and I am not able to connect to rithmic. Help

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Christian N Wbu

My combine account not showing up tradovate

I need customer support, my Topstep account is not showing up in Tradovate. Can someone please help me solve my issue?

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Preferred solution: Help

Anonymous
map-marker Las Terrenas, Samana

Top step email I was confused about it

I have no idea this was pissed consumer I thought this was the top step email TOP step is a great company

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Sims Lhl

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Verified Reviewer
| map-marker New York, New York

Issue confirming subscription

Paid and cant use service there no 800 number assistance the chat bot is only some what useful it takes to long for a response to an an urgent matter

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User's recommendation: Better costumer service

Elsa J Oxh

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Verified Reviewer

Incorrect email address request to change

Hi

I just passed the combine account and I realized that my email address is incorrect. It should be elsalena24@***.com

Instead it has gmail.com. Please is there any way it can be changed and the account challenge credentials to be resent out to my correct email

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Preferred solution: Request to change incorrect email address

User's recommendation: Good company

Qubilah A

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Verified Reviewer
| map-marker Coral Springs, Florida

I looked for the x and could not find it

What do I press to close a trade. I looked for the X to close the trade and did not see it. Thank you

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User's recommendation: Future customers will prefer a button that says “close trade” to close trade

Jazara Ody
map-marker Barrington, Illinois

Account deactivated

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My account was deactivated but I never hit the $3000 loss threshold I would like for someone to review my account and reactivate it or call me to discuss the situation my account is Expresstst216****

My phone number is 847-271-****

Thx

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