Hiro M Pya

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Company refuses to take responsibility

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Tops Products - Company refuses to take responsibility
Tops Products - Company refuses to take responsibility - Image 2
Tops Products - Company refuses to take responsibility - Image 3
Contains 1 confidential file for company representatives

I bought a Pendaflex file box organizer from Amazon. The package arrived was missing one metal support clip part.

Two of these metal clips were supposed to be included, but I only got one. I talked to Amazon about this and they recommended I talk to the manufacturer directly since it's just small part and it's the manufacturer who does the packaging. So I emailed Tops Products who is the manufacturer. But in their response, they said "we are unable to send just one piece of an item", which is clearly untrue because they make and distribute these things!

Plus, it's THEIR mistake that I didn't get the metal part and I paid full price for it. They say that I have to return the item to Amazon and get a refund from them.

But I've already assembled the file box (though without the support clip) and threw away the box because Amazon support person made it sound like the manufacturer would gladly send just the part to me. It is incredible that this company thinks it's okay to keep making their customers pay for their own negligence.

View full review
Pros:
  • Products are okay
Cons:
  • Not taking responsibility for their own actions

Preferred solution: The missing metal clip part that THEY have failed to include in the package which I paid full price for

User's recommendation: Do not recommend this company

Shawna D Ixj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Coffee Perculator

Tops Products - Coffee Perculator
Tops Products - Coffee Perculator - Image 2

Hello,

I paid over fifty dollars for my perculator and the handle has come detached from the body. Ace Hardware will not take it back because I no longer have the receipt nor the box.

It has ONLY been a couple of months.

The perculator should not come apart like that. Is there somewhere I can send your perculator back to to re-sauter the handle or get my money back.

View full review
Loss:
$55

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Mesquite, Texas

File a complaint about unprofessional management

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Would like to talk with someone. I have been trying to reach someone concerning this matter. I once wrote a review but some how wouldnt let me save the info.

View full review
John B Lry

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Komatipoort, Mpumalanga

Poor response to complaints

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Earlier this year I purchased a 750ml bottle of Johnny Walker Double Black from Tops in Komatipoort Soth Africa. The box was broken but the Sales Lady put it in a plastic bag and did not inform me, the result being that when at home I took the box out of the packet and the bottle fell out and broke.

I took the broken pieces with the top still fixed to the bottle to Tops for a replacement and was told that I had to speak to the manager at Spar next door , I did so and was told that I don,t qualify for a replacement. This morning I returned a 5 litre box of wine which was acidic to Spar and the same Manager told me that as I had purchased it from Tops and they were seperate companies I had to take it to Tops which I did and they replaced it.

If they are seperate companies why when I returned the the broken whisky bottle to Tops was I sent to Spar to make a decision which was not in my favour. I am retired in Marlot Park for9 years and do all my grocery and liquor shopping at Spar in Komatipoort but maybe should change to Shoprite

View full review
Loss:
$7

Preferred solution: Deliver product or service ordered

User's recommendation: check on relacement policy for breakages which are their fault

E-commerce Talks

Art for Your Home Not Museums

Art for Your Home Not Museums

Mar 7, 2022

Art at home can add a special touch to interior design. In this video interview with Leonid Afremov Studio, we talk about art and the world-known artist, Leonid Afremov. Learn more about the unique technique that makes his paintings so special and how the studio is still in business.

David Afremov
David Afremov

David Afremov is a co-founder of Leonid Afremov Studio, where you can order original oil paintings, canvas, and giclee from the world-renowned artist Leonid Afremov.

Brands Related to Tops Products

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article