Toppik
Toppik Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
33% of users would likely recommend Toppik; sentiment is mixed with praise for the product but frequent dissatisfaction with customer service and policies.
Key Takeaways for Future Customers
- Read Toppik reviews and check refund and cancellation policy before purchase.
- Expect good product performance but prepare for possible billing or subscription issues.
- Phone ordering can be cumbersome; verify seller identity for international deals.
Negative Feedback / Risk Areas
- Recurring customer service complaints include slow resolution and poor follow-through on refunds.
- Billing disputes and incomplete credits after incorrect orders have been reported.
- High price level, confusing store layout, and unclear exchange/refund policies create friction.
Positive Feedback
Users consistently report the product works well and that individual reps can be helpful once reached.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
33% of users would likely recommend Toppik; sentiment is mixed with praise for the product but frequent dissatisfaction with customer service and policies.
Key Takeaways for Future Customers
- Read Toppik reviews and check refund and cancellation policy before purchase.
- Expect good product performance but prepare for possible billing or subscription issues.
- Phone ordering can be cumbersome; verify seller identity for international deals.
Negative Feedback / Risk Areas
- Recurring customer service complaints include slow resolution and poor follow-through on refunds.
- Billing disputes and incomplete credits after incorrect orders have been reported.
- High price level, confusing store layout, and unclear exchange/refund policies create friction.
Positive Feedback
Users consistently report the product works well and that individual reps can be helpful once reached.
Ordering
I did get to talk to someone about an order. I have been ordering from toppick for many years.
What hit me was your phone number to call in an order. Unbelievable. Why do we need to go through with all that ridiculous information before ordering. I am ordering a hair solution scenario.
Not what your parent company is trying to sell or do. Ridiculous. Who the heck set that up. Must say the product is great.
And once you reach a person.
Which was not easy, she was very accommodating. Ricky Reicher I have been in marketing all my life, and your approach is way out of bounds.
User's recommendation: Buy the product never call
Midland, Texas
Incorrect order sent by unknown source
Recd Toppik from Church & Dwight never heard of them, and credit card charged $50.35, so I filed a dispute with bank. Small bottle of Toppik sent.
Called Church & Dwightrep said new people had done this change with the name, said she would credit acct for $50.35, and not return small bottle. My acct was cancelled, and I was told to get a new one. I stopped the dispute, and waited for the credit of $50.35, and it never was issued. Called Pissed consumer and I still wont get to return small bottle, nor get full credit.
Rep said she would mail check for $21, Ive been with Toppik for about 5 years, and now so dissatisfied with how this was handled. I did nothing wrongChurch & Dwight rep made the mistake, messed up 2nd time by not issuing full credit as she said she would. I waited for credit to be issued and was told its too late now. Im a good customer and shouldnt have to called more than once to get this resolved.
I like Toppik and was receiving it every 6 weeks all this time. The product is good.
The rep tried to help me get full credit, but supervisor did not approve it. Im very unhappy with the way this was handled.
User's recommendation: Beware of dealing with Customer service because they don’t come through
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAustralia Dealership
We want to sell Toppik in Australia and we’re told by cosmetic hair solutions the guy name is Marcus .He has mentioned that he can sell us theToppok products as he is only solo trader authorise to sell in Australia Do we have to sign up with him ? Please keep this information confidentional for my safety Regards Robert
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