Anonymous
map-marker Midland, Texas

Incorrect order sent by unknown source

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Recd Toppik from Church & Dwight never heard of them, and credit card charged $50.35, so I filed a dispute with bank. Small bottle of Toppik sent.

Called Church & Dwightrep said new people had done this change with the name, said she would credit acct for $50.35, and not return small bottle. My acct was cancelled, and I was told to get a new one. I stopped the dispute, and waited for the credit of $50.35, and it never was issued. Called Pissed consumer and I still wont get to return small bottle, nor get full credit.

Rep said she would mail check for $21, Ive been with Toppik for about 5 years, and now so dissatisfied with how this was handled. I did nothing wrongChurch & Dwight rep made the mistake, messed up 2nd time by not issuing full credit as she said she would. I waited for credit to be issued and was told its too late now. Im a good customer and shouldnt have to called more than once to get this resolved.

I like Toppik and was receiving it every 6 weeks all this time. The product is good.

The rep tried to help me get full credit, but supervisor did not approve it. Im very unhappy with the way this was handled.

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User's recommendation: Beware of dealing with Customer service because they don’t come through

d Robert M

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Australia Dealership

We want to sell Toppik in Australia and we’re told by cosmetic hair solutions the guy name is Marcus .He has mentioned that he can sell us theToppok products as he is only solo trader authorise to sell in Australia Do we have to sign up with him ? Please keep this information confidentional for my safety Regards Robert

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