Top Flight Automotive
Top Flight Automotive Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating from 2 reviews; consumers are mostly dissatisfied, citing high prices, unreliable availability, and poor customer service.
Positive Feedback
Quick email responses and a willingness to process payments are the main positive notes in Top Flight Automotive reviews.
Negative Feedback / Risk Areas
- Damaged items in transit and misleading price advertising reported.
- Backorders shown as available on site, with slow or missing refunds and billing, refunds communication failures.
- Poor customer service, lack of integrity, and high price level noted in Top Flight Automotive customer complaints.
Key Takeaways for Future Customers
- Verify part availability before ordering and get written confirmation.
- Expect potential delays on refunds and follow up persistently on customer service.
- Compare prices and consider alternate vendors for better integrity and value.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating from 2 reviews; consumers are mostly dissatisfied, citing high prices, unreliable availability, and poor customer service.
Positive Feedback
Quick email responses and a willingness to process payments are the main positive notes in Top Flight Automotive reviews.
Negative Feedback / Risk Areas
- Damaged items in transit and misleading price advertising reported.
- Backorders shown as available on site, with slow or missing refunds and billing, refunds communication failures.
- Poor customer service, lack of integrity, and high price level noted in Top Flight Automotive customer complaints.
Key Takeaways for Future Customers
- Verify part availability before ordering and get written confirmation.
- Expect potential delays on refunds and follow up persistently on customer service.
- Compare prices and consider alternate vendors for better integrity and value.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Armagh, Pennsylvania
Damaged in transit. Misleading price advertising.
- - Ordered a rack for my C5.
- - Box arrived damaged and soaked with fluid.
- - Advertised price $569 before core refund; core return cost $150; installation $650.
Company refused to compensate and/or exchange my rack after I received with fluid seeping through box and full racked soaked. They neglected to drain fluid from rack before shipment. Potential danger o rack due to fluid & damaged box.
I ordered a rack for my C5. The item arrived in a damaged box, soaked with fluid all over the place.
The misleading advertised price was $569, before the core refund.
After shipping back the core for $150 out of my pocket, I received no credit towards a purchase which may have endured damage in transit. With a $650.00 installation, I will be purchasing a rack from a business with a bit more integrity.
- Quick response to emails
- Little integrity
- Overpriced
Preferred solution: Price reduction
User's recommendation: American muscle.com
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service
- - Order placed July 8 shows Available; one item backordered, no ETA.
- - Customer requests cancellation and a full refund; no refund yet after 11 days.
on the 8th of July I placed an order with this company for the parts in the included images (notice the status on both parts shows "Available"... attached to the order I included a note, "if these items are actually available to ship from the manufacturer, you have my permission to take my money and process this order...
however, if the items are not actually available for immediate shipping as shown on your site, and are currently on backorder, I am requesting that you cancel this order and issue a full refund, because I do not wish to wait for the items to eventually become available", a few days after placing the order I received a voice message from Wendy stating that one of the items was on backorder with on ETA, she wanted to know if I wanted to cancel the order entire order or have them ship the one side that they had in stock... I message her the next day saying to cancel the entire order, didn't hear anything, so I messaged again the next day, still not reply, so I called
I called on 7/13/23, Wendy was not at work, so I spoke with another girl who said the order was still pending and it had not been canceled, she also stated that she couldn't cancel the order, so she sent a message to someone else to do it? the order is still not cancelled, and I still have not received a refund... I was very clear in the message that I included, that the order was to be cancelled if any of the items went on backorder, and to issue a full refund, which they have failed to do up to this point!!!
please issue a full refund!! spoke with Tom on the phone today (asked for Wendy, unavailable again) and he said he would look into this situation, tired of getting the run around from this business, no tracking information has ever been sent, it's been 11 days since I placed the order and paid for it online... I just want a full refund!!! on the 8th I placed an order with this company for the parts in the included images (notice the status on both parts shows "Available"...
attached to the order I included a note, "if these items are actually available to ship from the manufacturer, you have my permission to take my money and process this order... however, if the items are not actually available for immediate shipping as shown on your site, and are currently on backorder, I am requesting that you cancel this order and issue a full refund, because I do not wish to wait for the items to eventually become available", a few days after placing the order I received a voice message from Wendy stating that one of the items was on backorder with on ETA, she wanted to know if I wanted to cancel the order entire order or have them ship the one side that they had in stock... I message her the next day saying to cancel the entire order, didn't hear anything, so I messaged again the next day, still not reply, so I called
I called on 7/13/23, Wendy was not at work, so I spoke with another girl who said the order was still pending and it had not been canceled, she also stated that she couldn't cancel the order, so she sent a message to someone else to do it? the order is still not cancelled, and I still have not received a refund...
I was very clear in the message that I included, that the order was to be cancelled if any of the items went on backorder, and to issue a full refund, which they have failed to do up to this point!!! please issue a full refund!! spoke with Tom on the phone today (asked for Wendy, unavailable again) and he said he would look into this situation, tired of getting the run around from this business, no tracking information has ever been sent, it's been 11 days since I placed the order and paid for it online... I just wanted a full refund...
I didn't want to wait on backorders with no ETA's!!!
just because they show the part is available on their site, does not mean it is actually available... I was contacted via email and told they were actually on backorder with no estimated time of arrival!!!
- Will gladly take your money
- Availability of items shown on site are not to be trusted
Preferred solution: Apology
User's recommendation: AVOID DOING BUSINESS WITH TOP FLIGHT AUTOMOTIVE, THEIR CUSTOMER SERVICE IS THE ABSOLUTE WORST THAT I'VE HAD THE SHEER DISPLEASURE OF DEALING WITH!!!
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