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Top Flight Automotive

Top Flight Automotive

topflightautomotive.com
What is your customer experience with Top Flight Automotive?

Top Flight Automotive Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Top Flight Automotive has 1.0 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Quick response to emails, Will gladly take your money.
    Cons: Availability of items shown on site are not to be trusted, Little integrity, Overpriced.

  • Recent recommendations regarding this business are as follows: "American muscle.com", "AVOID DOING BUSINESS WITH TOP FLIGHT AUTOMOTIVE, THEIR CUSTOMER SERVICE IS THE ABSOLUTE WORST THAT I'VE HAD THE SHEER DISPLEASURE OF DEALING WITH!".

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Media from reviews

Top Flight Automotive - Damaged in transit. Misleading price advertising.
Top Flight Automotive - Damaged in transit. Misleading price advertising. - Image 2Top Flight Automotive - Damaged in transit. Misleading price advertising. - Image 3Top Flight Automotive - Damaged in transit. Misleading price advertising. - Image 4Top Flight Automotive - Damaged in transit. Misleading price advertising. - Image 5Top Flight Automotive - Poor customer serviceTop Flight Automotive - Poor customer service - Image 2
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Bryan P Yhd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Armagh, Pennsylvania

Damaged in transit. Misleading price advertising.

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Top Flight Automotive - Damaged in transit. Misleading price advertising.
Top Flight Automotive - Damaged in transit. Misleading price advertising. - Image 2
Top Flight Automotive - Damaged in transit. Misleading price advertising. - Image 3
Top Flight Automotive - Damaged in transit. Misleading price advertising. - Image 4
Top Flight Automotive - Damaged in transit. Misleading price advertising. - Image 5
Updated by user Mar 06, 2025

Company refused to compensate and/or exchange my rack after I received with fluid seeping through box and full racked soaked. They neglected to drain fluid from rack before shipment. Potential danger o rack due to fluid & damaged box.

Original review Feb 19, 2025

I ordered a rack for my C5. The item arrived in a damaged box, soaked with fluid all over the place.

The misleading advertised price was $569, before the core refund.

After shipping back the core for $150 out of my pocket, I received no credit towards a purchase which may have endured damage in transit. With a $650.00 installation, I will be purchasing a rack from a business with a bit more integrity.

View full review
Loss:
$1000
Pros:
  • Quick response to emails
Cons:
  • Little integrity
  • Overpriced

Preferred solution: Price reduction

User's recommendation: American muscle.com

John U Vwc

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor customer service

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Top Flight Automotive - Poor customer service
Top Flight Automotive - Poor customer service - Image 2
Contains 1 confidential file for company representatives

on the 8th of July I placed an order with this company for the parts in the included images (notice the status on both parts shows "Available"... attached to the order I included a note, "if these items are actually available to ship from the manufacturer, you have my permission to take my money and process this order...

however, if the items are not actually available for immediate shipping as shown on your site, and are currently on backorder, I am requesting that you cancel this order and issue a full refund, because I do not wish to wait for the items to eventually become available", a few days after placing the order I received a voice message from Wendy stating that one of the items was on backorder with on ETA, she wanted to know if I wanted to cancel the order entire order or have them ship the one side that they had in stock... I message her the next day saying to cancel the entire order, didn't hear anything, so I messaged again the next day, still not reply, so I called

I called on 7/13/23, Wendy was not at work, so I spoke with another girl who said the order was still pending and it had not been canceled, she also stated that she couldn't cancel the order, so she sent a message to someone else to do it? the order is still not cancelled, and I still have not received a refund... I was very clear in the message that I included, that the order was to be cancelled if any of the items went on backorder, and to issue a full refund, which they have failed to do up to this point!!!

please issue a full refund!! spoke with Tom on the phone today (asked for Wendy, unavailable again) and he said he would look into this situation, tired of getting the run around from this business, no tracking information has ever been sent, it's been 11 days since I placed the order and paid for it online... I just want a full refund!!! on the 8th I placed an order with this company for the parts in the included images (notice the status on both parts shows "Available"...

attached to the order I included a note, "if these items are actually available to ship from the manufacturer, you have my permission to take my money and process this order... however, if the items are not actually available for immediate shipping as shown on your site, and are currently on backorder, I am requesting that you cancel this order and issue a full refund, because I do not wish to wait for the items to eventually become available", a few days after placing the order I received a voice message from Wendy stating that one of the items was on backorder with on ETA, she wanted to know if I wanted to cancel the order entire order or have them ship the one side that they had in stock... I message her the next day saying to cancel the entire order, didn't hear anything, so I messaged again the next day, still not reply, so I called

I called on 7/13/23, Wendy was not at work, so I spoke with another girl who said the order was still pending and it had not been canceled, she also stated that she couldn't cancel the order, so she sent a message to someone else to do it? the order is still not cancelled, and I still have not received a refund...

I was very clear in the message that I included, that the order was to be cancelled if any of the items went on backorder, and to issue a full refund, which they have failed to do up to this point!!! please issue a full refund!! spoke with Tom on the phone today (asked for Wendy, unavailable again) and he said he would look into this situation, tired of getting the run around from this business, no tracking information has ever been sent, it's been 11 days since I placed the order and paid for it online... I just wanted a full refund...

I didn't want to wait on backorders with no ETA's!!!

just because they show the part is available on their site, does not mean it is actually available... I was contacted via email and told they were actually on backorder with no estimated time of arrival!!!

View full review
Pros:
  • Will gladly take your money
Cons:
  • Availability of items shown on site are not to be trusted

Preferred solution: Apology

User's recommendation: AVOID DOING BUSINESS WITH TOP FLIGHT AUTOMOTIVE, THEIR CUSTOMER SERVICE IS THE ABSOLUTE WORST THAT I'VE HAD THE SHEER DISPLEASURE OF DEALING WITH!!!

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