Patrick G Maj

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Verified Reviewer
| map-marker Villalbilla, Madrid

Poor quality customer service

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I purchased a work table for T Track and the description said it was universal and would fit other T Track items. Well, that was a big lie as I have T Track items from Rockler, Lowe's and Home Depot and none will fit the poorly designed table from Grizzley., I contacted them to let them know they had a problem and waited for a response but to no avail.

The track is too narrow for T Track bolts and the bolts have to be ground down to fit. Found it much easier to spend an additional $150 to get proper sized T Tracks to fit the table. I called them again yesterday to see if it had been corrected but the customer service rep said nothing had been done.

Basic attitude was go eat dirt. I have spent thousands of dollars with Grizzley but no more and I hope this helps potential customers keep from getting shafted by them.

View full review
Loss:
$170

Preferred solution: Fixing their screwup

User's recommendation: Stay away from anything they claim will fit universally because it is wrong,

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