Ben P Gfg

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Product Never Picked Up

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I bought an air dryer which never worked. I was told to package it up and they would pick it up. It was never picked up and now no one will return my phone calls and emails.

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Loss:
$2900

Preferred solution: Full refund

Resolved
Joshua L Xer

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Verified Reviewer

Resolved: This company is a scam..avoid at all cost!

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Updated by user Feb 10, 2024

Company fixed the issue and I have been provided with apology.

Original review Feb 03, 2024
On January 20th I placed an order totaling 1600 dollars. My credit card was immediately charged by toolots.

Later that same day I decided to cancel the order because the specs were wrong. I contacted Toolots and my order was canceled immediately. The rep told me I would get a refund in 3 to 5 days. As of January 31, 11 days later I still had not received my refund.

I called them. The rep told me I would not get my refund till March 14th, 3 months from the original order/cancellation. This was not a return but an order cancellation.

Toolots is keeping my money for 3 months! They have refused all requests to refund my money.
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Loss:
$1600
Cons:
  • Terrible customer service and unethical

Preferred solution: Full refund

User's recommendation: Stay Away and Avoid at all Cost!

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