TonyMoly
TonyMoly Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TonyMoly reviews show mixed sentiment: customers value discounts and the website, note a medium price level, but report poor customer service and limited product diversity.
Key Takeaways for Future Customers
- Expect discounts and special offers and a usable website experience.
- Price level is medium compared with similar brands.
Negative Feedback / Risk Areas
- Repeated customer complaints about unresponsive UK customer service.
- Refunds delayed or incomplete after order cancellations.
- Reports of damaged items and poor returns handling.
Positive Feedback
Customers appreciate discounts and the website design.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TonyMoly reviews show mixed sentiment: customers value discounts and the website, note a medium price level, but report poor customer service and limited product diversity.
Key Takeaways for Future Customers
- Expect discounts and special offers and a usable website experience.
- Price level is medium compared with similar brands.
Negative Feedback / Risk Areas
- Repeated customer complaints about unresponsive UK customer service.
- Refunds delayed or incomplete after order cancellations.
- Reports of damaged items and poor returns handling.
Positive Feedback
Customers appreciate discounts and the website design.
Media from reviews
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Melksham, Wiltshire
No correspondence from uk customer service
- No response from UK customer service; website contact number is incorrect.
- Need instructions to chase a refund for cancelled products (Order 3643).
Hi
Im apologetic to be contacting you but feel I have no other option. No response from many emails sent to uk customer service and contact number incorrect on website!
Very worrying!
I wondered whether you can advise how I can get in touch to chase my refund from products your company cancelled? Order #3643
Kind regards
Xoe Priestley
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Chicago, Illinois
They have very bad customer servies
- Ordered 6 items; one canceled.
- One item arrived damaged.
- Not refunded in full; $5 shipping and $5 other charge.
- No response from them.
I have ordered 6 items once they cancel one item than when I received 1 item was damage I complained about and asked for return label for whole package because my son was disappointed and does not wanna keep so they said they will cut $5 for shipping and$5 for something else it was wired on top they did not refund me in full.from that time i am contacting them but no respond its so unprofessional they are really giving me head ache.
User's recommendation: If they want they can try their luck
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