Tony Hyundai

2017 HYUNDAI TUCSON ENGINE MALFUNCTION REPAIR TIMELINE:

VEHICLE PURCHASED USED AT TONY HYUNDAI WAIPIO ON 05/07/2021 (6,958 ODOMOTER) FROM HENRY MURILLO (SALES CONSULTANT). ALSO MET ALLAN CAPELLO (GENERAL SALES MANAGER).

VEHICLE WAS PURCHASED WITH 50,000 MILES WARRANTY INCLUDED & PREMIUM PROTECTION.

08/08/2023 (Tuesday) Took vehicle into Tony Hyundai Waipio for safety recall and service.

08/10/2023 (Thursday) Vehicle started missing, lost of power driving uphill.

08/11/2023 (Friday) Took vehicle back to Tony Hyundai Waipio, spoke to Kathy Mooney (Service Advisor) and waited for results.

Kathy said mechanic took diagnostics, had compression test done on each cylinder and found one with low compression, pulled spark plug and discovered plug was defective, broken at end part inside engine. Mechanic told Kathy heads may need to be removed for further inspection, may or may not be covered by existing warranty (still in effect). Worse case scenario is engine may need to be replaced and may take up to 2 months, will let me know when results are in. Left car there and had my daughter pick me up because no loaner was available.

08/30/2023 (Wed.) Called Kathy re.

status of repair, got answering machine. She finally called back saying work order was still in process and there was a system error.

08-19/2023 (Sat.) Rented private car from TURO for business purposes for 2 days, cost me $192.28.

08/25/2023 (Friday) Rented private car from TURO for business purposes for 2 days, cost me $190.38.

09/09/2023 (Sat.) Kathy finally called to say Hyundai loaner car will be available on Monday.

09/11/2023 (Monday) Picked up loaner car at Hyundai (2016 Hyundai Accent). Discovered after I reached home that key fob was defective, passenger side window would open with driver side switch but would not close, had to use passenger side switch to close window. Called Kathy to complain but I had to take vehicle in for mechanic to check, may take a day or so, decided to keep vehicle instead.

10/2023 Called a couple of times to find out status since I have not heard from her, got same answer that repair was still in process.

01/05/2024 (Friday) Called Kathy again since I havent heard from her, got voice mail.

She finally called back apologizing for not calling back sooner and keeping me up to date after I complained. She said mechanic needs to break down engine for further inspection to discover any more damage and to determine warranty coverage, needs my approval to proceed, may cost $1,200.00 and may be covered by warranty or insurance, will let me know.

02/06/2024 (Tuesday) Frustrated at their lack of communication, I called Alan Capello (General Sales Manager-Tony Hyundai) whom I met when I purchased the vehicle for assistance, explained my situation regarding the lack of progress or any timely response from their service department, and that its been six months since my vehicle was left there for repair. He expressed shock and disbelief as to why its taking so long and said while he has no control over Hyundais service department procedures, he offered to walk up there and talk with a Mr.

J.J. (Service Department Manager) to find out whats going on and have him call me.

02/13/2024 (Tuesday) To this date I have not received any call or update from J.J, their service department or anyone else at Tony Hyundai Waipio.