Tonies
Tonies Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tonies has a 1.3 star rating from 4 reviews with 100% unfavorable feedback; consumers are mostly dissatisfied and recent Tonies reviews say "Do not buy!" and warn about poor customer service.
Key Takeaways for Future Customers
- Expect long response times from customer service; many customer complaints about support.
- Watch shipping estimates; orders and delivery timing are common issues.
- Second-hand products may have pairing or charging problems.
Negative Feedback / Risk Areas
- Unresponsive support and no reliable phone help.
- Missing orders, delayed shipping, and refund difficulties.
- Product issues: Toniebox won't reset, won't unpair, or only works on charger.
Positive Feedback
Few or no positive comments appear in the recent reviews.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tonies has a 1.3 star rating from 4 reviews with 100% unfavorable feedback; consumers are mostly dissatisfied and recent Tonies reviews say "Do not buy!" and warn about poor customer service.
Key Takeaways for Future Customers
- Expect long response times from customer service; many customer complaints about support.
- Watch shipping estimates; orders and delivery timing are common issues.
- Second-hand products may have pairing or charging problems.
Negative Feedback / Risk Areas
- Unresponsive support and no reliable phone help.
- Missing orders, delayed shipping, and refund difficulties.
- Product issues: Toniebox won't reset, won't unpair, or only works on charger.
Positive Feedback
Few or no positive comments appear in the recent reviews.
Turn one complaint into a collective action
Saarbrucken, Saarland
I want to start 2B2
No , i did received any response from youre side. I live in [GEOGRAPHIC_DATA] and i want to start B2B with your brand
Slough, Slough
Tonie box won’t reset
I have a second-hand Toniebox. It will not unpair from the previous household. I have followed the instructions over and over again, and it still will not disconnect.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Faringdon, Oxfordshire
Resolved: Missing order
Company fixed the issue and I have been provided with full refund. Awful experience that took 3 weeks. Over 50 tracking updates and over 30 emails.
Missing order and no help from tonies.
No sign of my order and impossible to speak with someone. Tried to contact Yodel also but unable to speak to a human.
- No customer number
Preferred solution: Full refund
User's recommendation: Do not buy!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerTonie won’t work properly
Only works while on charger. Ive tried several times, including overnight.
I tried 5 hours, then 8, then overs. Still having same problem
Tonie won’t work properly
My Tonie box will only play when on the charger. I tried charging it for 5 hours.
The second day I charged it 8 hours.
Then overnight. Its only working while its ON the charger.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAdvertising shipping before Christmas then gave an estimate of JAN AFTER I paid
- - Order was guaranteed for delivery before Christmas.
- - Tracking shows delivery delayed to January; no phone support.
I placed an order because they guaranteed delivery before Christmas. After I paid and was sent tracking information days later, the information showed not only was it not going to be delivered by Christmas, but it isn't due until January (when the child and family won't even be there to receive it). The company doesn't take phone calls and won't help.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThought I ordered a box
I thought I ordered the tiniest box as well but I just got the figures i thought I add the box on and I cant speak to any one
New York, New York
Problem with order
- - Incorrect charge; confirmation said it could not be changed.
- - Only contact is email, which received no response, and France and UK numbers hang up.
They made an incorrect charge to my order, then the confirmation said it could not be changed. There is no way to contact this company except for email, which they did not respond to.
I called their phone numbers in France and England -both numbers hang up on you. They could have just responded!
User's recommendation: DO NOT BUY FROM THIS COMPANY DIRECTLY. USE WALMART. They are human and less expensive.
Did not receive this
The package was not received, put a claim at post office, was told to call you for a refund. Order number 751134**** was ordered on 12/5/24
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst customer service ever.
- - Customer service does not answer the phone.
- - Emails and social media messages go unanswered.
Most horrific customer service ever. They never answer the phone.
I called during that very short window that they are open.
I ordered a Tonies box, a case and 52 Tonies last week and I can't get a hold of support.
They will not answer emails or social media
If you go on Facebook or Instagram you can see people complaining where they still haven't been responded to in over 2 weeks. Ridiculous.
Preferred solution: Deliver product or service ordered
User's recommendation: Don't expect customer service to ever reply
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