Defect hair straightener sold to me.Rude click manager

Toni And Guy - Defect hair straightener sold to me.Rude click manager
I purchased a straightener from clicks Toni & guy xxl wide plate hair straightener.I had a problem with the first straightener that was not switching on.I took it back to change it but clicks manager was rude to me and told me he cannot send it for repairs or have it checked and they cant send it back.They said i need to take another model and pay a difference on the other Toni & guy straightener.And this was the last 1 of the straightener left on the shelf.They had no more in stock.So i asked them if it will not give me trouble as it was plastic and not metal like the othe make.He said if it does give me problems bring it back they will assist me.So i had a problem when i was straightening my hair the part that has the heat setting just fell apart.But i barely used it and only do my hair once a week .I am unhappy and only have the straightener a month now.Kindly assist me thanks Miss.K.Govender.
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ID
#3395675 Review #3395675 is a subjective opinion of poster.
Location
Johannesburg, Gauteng

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Verified Reviewer
New Reviewer

Worst experience at toni and guy

I went to toni and guy,kp nagar branch, vijayawada for hair cut and colour.Worst experience ever,I wasted 8hours in this saloon and got nothing done.I spent 13000inr and got nothing done right.i got a haircut and after the cut the hair doesnt even look like my hair got a cut..I asked for a balyage and with 2 different shades.Because the stylist didnt have the shade i asked. He promised me by mixing few colours he can achieve the colour i wanted.But 7hours later he showed something which i particularly told him not to do.on top.of eberything when i came back home and checked the colour technique i got is not even balyage.It just looks like some colour just applied to my hair randly. After colour stylist blow dried my hair stating he styled my hair My hair is totally damaged after that blowout.I literally hate my hair after spending 13000 and wasting 8hours of time.Very disappointed and Will never go back to toni and guy.The saloon marketed as international saloon but they dont even have basic hair colour shades in stock.

User's recommendation: Never visit.

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ID
#3203170 Review #3203170 is a subjective opinion of poster.
Location
Vijayawada, Andhra Pradesh
Pros
  • No pros
Cons
  • Poor service and scarcity of stock
Loss
$8500
Preferred solution
Deliver product or service ordered
New Reviewer

Blocked

Hair dresser refused cut my hair without a picture, and wouldnt compromise about keeping appt to do blow out or other cut. Unwilling to assist with my hair cut. So I had to leave without keeping any kind if appt.

User's recommendation: Take a picture.

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ID
#3055057 Review #3055057 is a subjective opinion of poster.
Location
Plano, Texas
Cons
  • Unwilling resolve issue at location
Preferred solution
Book appt with another hair dresser. Never had any issues with other locations or hair dresser.
New Reviewer

Toni And Guy - Hairdressing School Review from Philadelphia, Pennsylvania

"I am ashamed to admit I am a student of Toni and Guy. And I am sorry I chose this school to further my career. The school sold me a pipe dream and they do not care about the students success. I have lost my morale, excitement, and courage while attending the Philadelphia establishment. They have teachers in place who are not trained to teach us basic haircutting skills. They are more concerned with writing students up then furthering our education. I have been at Toni and Guy for a couple of months and we are learning from worksheets and the information they give has not been taught to us, and some of the train professionals can not even execute the hairstyles. I believe a full investigation needs to happen in the school. I have lost faith in this School. It lacks diversity, integrity, cultural competency and professionalism. If these matters are not address, the school will lose greats students and 2 exceptional teachers. We already lost one and we are being deprived educationally. We are paying $20,000 to sit around and not learn. Warning do not put your career in there hands.
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ID
#566486 Review #566486 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

Toney and Guy Lubbock Texas

Well needless to say I am very infuriated!!!! On February 27 I was doing some shopping at the South Plains Mall. I had just gotten my income tax return check and thought I would do something nice for myself for a change. I haven't had the highlights touched up on my hair since February of 2009. I haven't been able to afford it up until now. I decided to go to Toney and Guy. I had heard they were a very reputable company. I had an appointment at 1:00pm we arrived there about 15min early. The stylist I was suppose to see, was still working on her previous client. I probably waited there for about 30min before I was escorted back with the stylist. I sat in the chair and the stylist asked me what I wanted to get done to my hair today. I told her I just wanted my highlights touched up. There was a stylist behind us with some streaks in her hair. I told the stylist " You see how her hair is with the streaks in front. Something like that would be cool too, some blonde chunks in the front to shape my face". The styleist said she wanted to put a darker color on in between the highlights. She was concerned that the blonde would be too much and we would need a darker color to tone it down. I told her NO. If she needed to do smaller sections of highlight that was fine but I did not want another color in my hair. " The stylist went to the back to mix up the developer. She started to foil weave the back right section of my head and the front left. During this time her other client before me is still processing with the developer in her hair. My stylist said " I have to wash her out real quick I will be right back" so I told her " That fine ". Little did I know that it was going to take so long to wash her other client's hair out. I sat there for 35min. the average time to use a developer on someone's hair about 20 to 35min give or take depending on how dark someone's hair is. She came back and said " sorry about that", the whole time she was gone I kept thinking to myself she has left this in way to long, I am a polite person so I told her " It's ok these things happen". The stylist proceeded to finish the bottom left and the top right sections of my hair. She went back to the shampoo area for a little bit and came back with another bowl she said " This color is just a little bit darker, I am going to put it in between the highlights. She had already mixed it up and I didn't want to be a stubborn client so I didn't say anything about it and let her proceed. Once she was done she set me there to process for another 30min. After sitting there with developer on my hair for a total of 60MIN we went to the shampoo bowl. She started to rinse my hair and told me that " Your hair took the color very well ". That made me feel like she felt that she may have "accidently" left the developer in too long. She told me "I am going to apply a toner" She had already put shampoo, root booster, conditioner, I figured cool something to make it shiny. She started to rub the toner on my hair and my head started to burn. She was applying MORE hair color. This confirmed my previous thought of her leaving the developer in too long. She finished washing my hair and THEN she told me "Sorry about how long it has taken, but since it has taken so long I am going to put a "complementary" hair conditioning treatment in your hair. At this point I am pretty frustrated. Not only has it taken a long time for something that should have taken maybe two hours for the color cut and finish, but now this lady wants to put a conditioning treatment on my hair that is going to take another 30min. I think the reason she put the conditioning treatment on my hair is because she fried my hair. After waiting for the conditioning treatment I finial got rinsed out and moved on to the stylist who was going to be cutting my hair. He trimmed my ends and did a good job. He blow-dried and styled my hair. Once my hair was dried I saw the disaster. Not only was my hair NOT BLONDE but it was an ashy GREEN color. Needless to say I was very upset and I started to cry. The color stylist came up to me and said "was this not how you wanted it"? I took out my drivers license picture and she looked at it and " OOOO". She said "I can fix it today" I told her " I have things I have to do today " I was going to go to a store that closed at 6. I had a jacket on reserve I needed to pick up. The stylist that cut my hair walked with me up to the front and said " When you get a chance to come in next week we will redo your hair" David was holding my credit card ready to pay and they dismissed us without payment. Understandable due to the inadequate services rendered, payment would be given at the next appointment when my hair was fixed. We got out of there at 4:45pm. March 1 I had received a threatening letter in the mail from Toney and Guy that they were going to prosecute me if I didn't pay them 168.00. I haven't even made the follow-up appointment yet for them to fix what they messed up. On March 3 I had decided to wash my hair hoping that the natural oils in my hair helped my hair out. I got out of the shower brushed my hair and was extremely upset. Chunks of my hair started to fall out. My hair had been over processed. I made an appointment with my stylist Calvin who has been doing my hair since I was 12. He fixed it to the best of his ability considering the extensive damage and made it look a lot better. My hair is still fried and only time can fix it. I use to use only shampoo and conditioner on my hair before I went to Toney and Guy now I am using shampoo, conditioner, conditioning treatment that stays in for 5-10min, a leave in spray conditioner and a spray to mask breakage and damage. I am using these every day now, and using a deep conditioning treatment once a week. My hair has been completely destroyed and it will take 6-8 months before it will be somewhat manage able without all the products I am currently using. I will NEVER recommend any one to go to Toney and Guy.
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1 comment
#1173201

I had same experience today....hate Toni and guy now