
Unclaimed
Tommy Terrifics
555
CLAIMED LOSSES
8
TOTAL REVIEWS
3K
PAGE VIEWS
Tommy Terrifics Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerTommy Terrifics - Shoes Review from Boston, Massachusetts
Its a shame. This business does nice shoes by the pictures and has a huge following. But the customer service is very bad. Promises not kept. My shoes were mailed on the same day the were supposed to arrive. In addition the seller didn't do the shoes as stated in the invoice. Im still waiting on the shoes. I was promised overnight delivery instead shipped priority. Nasty phone conversation by Marlon only calmed down when i didn't yell back. Sent me text message saying im whiney. Refuses to send a return label for when they show up if they do. I have all the emails and text messages i will be uploading to Facebook. He issued an apology on faceboook blaming post office. The tracking clearly states mailed January 30 in the evening although they were promised to be delivered January 30. I even recd 2 different tracking numbers and both numbers show no movement. They were also stated to sent next day. Instead went priority. He stated im the only customer to complain and i can see why he deleted any comments you put on his Facebook page. Its a shame such a talent very talented but horrible customer service. These were for the superbowl well that won't happen and don't wait for an apology. Only after i said i was contacting credit card company abd paypal did his tone change. Even offering a free pair if i return. Yeah like i would trust that. The reason is paypal has many complaints and it affects him. So he doesn't want another strike. If he had just been honest saying he fell behind and offered to correct the missing patriots wording i wouldn't be here. He hasn't answered the emails but started answering the text when filing a complaint. Im even filing with bbb. This is shameful. If he has the nerve to respond to this and claims any if this is false i have all the documentation to back up everything that is written here
2 comments
ID
Location
Boston, Massachusetts
Reason of review
Problem with delivery
Shoes Review
Paid for my shoes in April 2014 and 6 months later no shoes and no response.
ID
Location
Culpeper, Virginia
Custom Made Shoes Review
Ordered custom made shoes through this company back in July of 2014, and he only deals with paypal. Have NEVER RECEIVED SHOES AFTER PAYING 125 DOLLARS FOR SHOES AND SHIPPING! HAVE MADE NUMEROUS ATTEMPTS TO CONTACT SELLER, TO NO AVAIL. PAYPAL IS LEAVING ME HIGH AND DRY STATING THIS IS AN ISSUE BETWEEN BUYER AND SELLER. I'M BEYOND PISSED!
ID
No response/ Never sent contest winnings
I own two pairs of shoes from this designer. The first pair I emailed him aboutand never got a response. My friend was emailing them about shoes for herself and was getting a response so I gave her the cash and she ordered them for me no problem. The second pair I contacted them myself. Paid for tge shoes and a few moths went by with no response to my numerous emails. I finally filed a paypal complaint and all of a sudden Marlon the owner contacted me explaining he was out of town and a whole "cats away mice will play" excuse. I finally got my shoes and didn't hold the mix up against him and the company. Then I participated in his contests which I won 2 of. The forst one was before xmas I won a tshirt which I never saw but brushed pff. Now almost a month ago I won a free pair of shoes. He messaged me once and since then has not responded to any of my messages. I noticed him doing more give aways the otherday on facebook but wouldnt respond to me. I do not recommend this company any longer and when people ask me where I got my shoes I now tell them the horror story and recommend another designer.
1 comment
ID
Location
Boston, Massachusetts
Bad business
On october 25th I placed an order for an amazing pair of patriots shoes for my sisters birthday. I told everyone about this company an my friends were so excited. I was never given a ship date or tracking number just told that the shoes usually take 7-10 days. # weeks later and about three emails later I finally hear from MJ who says they got in a bad shipment of shoes and mine would be on the top of the list. I quickly responded asking for a shipdate..no response..four days later I email again as well as face book. I state I want a refund within 5 minutes I get a response that a request will be put in to paypal for my refund. One week later still nothing..I have emailed this company at least five times I have been beyond patient and now after over a month I have to have paypal take care of this for me and they said the company has to give me the shoes or a refund. I dont want one dollar of my money going towards this company. They have the worst customer service I have ever experienced.
ID
Location
Boston, Massachusetts
Loss
$110
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerRipped off by Tommy Terrific Clothing
I paid for 2 pairs of shoes early March 2013 for a special event 6April - was told they would take 7-10 days before they were sent. After many emails and PM on FB, I only received one abusive PM back, then when he realised I lodged a complain with Paypal he was very nice. Stupidly I lifted the paypal complaint and 1 pair of shoes arrived 15 April - they were the exact shoe I had sent photos of and said I DID NOT WANT. Now 7 Jun13 - still no refund for second pair of shoes and no shoes, he has also blocked me on Fb and ignores all emails , when I call hescreams at me.
ID
Location
Olney, Maryland
Loss
$235
New Reviewer
Very Poor Customer Service.doesn't return email query
I saw an post on facebook from Tommy Terrifics for custom designed pittsburgh steeler heels. I decided to place an order and inquired about the cost and how long it would take to receive them after payment was received. I paid $110 for Steeler heels on August 27th..I was told to allow 2weeks for delivery. 5 emails and multiple excuses I still haven't received the merchandise that I ordered from Tommy Terrifics. They aren't answering my emails and have blocked me from responding on their website... I would strongly caution people to steer clear of this company and report them to the Better Business organization.
1 comment
ID
Location
El Cajon, California
Loss
$110
New Reviewer
Tommy-Terrifics- terrible run business poor customer service
http://www.facebook.com/pages/Tommy-Terrifics/152411****03925 This man runs a poor excuse for a store, he promises potential clients that by sending an e-mail with their name contact info what they would like their order will be placed and responded too (several e-mails sent over a two week period) he currently runs his business through a facebook page offering logo shoes, when customers make an inquiry as to why their e-mail was not responded too , he because rude and says things like "you never placed an order with us" calls people names and tells them they have no right to be asking questions, and the shoes are sold out as of such and such date (all e-mails where sent well before that day) When I offered to post a screen shot of my e-mail his page after being told i never sent an e-mail the thread was deleted and I was ignored. The man had a great idea starting this store, but has terrible customer service skills. It seems he picks who can get an order and who can not at random and then praises those he gave orders too. My suggestion to you don't bother paying $100 for his shoes buy yourself some paint and a stencil and do it yourself for half the price and don't bother with his poor business/ customer service skills.
37 comments
ID
Location
Boston, Massachusetts
Loss
$100
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Tommy Terrifics
I ordered 2 pair of shoes. After complaining publicly, I got one pair.
Never got the other, promised a refund.. Guess what?? NEVER got that either!!!
Do not order from these frauds!!!!!!!!!!!!! IF i ever get my shoes or refund, I will comment publicly !
I too had a bad experience with phone coversation with Marlyn. He is rude , nasty, disrespectful.
I called about a complaint about a hat that I ordered.He actually said I was whiney, but I was actually very respectable talking to him. He is very difficult to work with.