New Reviewer

Just placed order SH553**** and forgot to add TEXT20

Did not get the 20% discount TEXT20 Because I forgot to add it during the check out process tonight thank you
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ID
#4294264 Review #4294264 is a subjective opinion of poster.
Pros
  • Great product
Cons
  • Seams unravel prematurely
Loss
$23
Preferred solution
The TEXT20 discount

Exchange brief boxers for boxer

He was so helpful with my exchange and sending me return slip and helped me order the correct pairs of underwear. I give him 5 Stars!!
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ID
#4270802 Review #4270802 is a subjective opinion of poster.
Location
Commerce Township, Michigan
New Reviewer

Didbt receive package

Tommy John - Didbt receive package
I initially placed my order in mid Nov. I realized last week it never arrived and checked the tracking. On 12/15 Customer Service sent order again that was aupposed to be to me in a few days. Its thursday night, 12/22 and the package has no updates since the 21st and i dont have it. I will now have to go out the Friday before Christmas to buy something. This is a $325 order so not a small order. I couldn't be more frustrated & angry. While my son loves these products, I will need to find a replacement.

User's recommendation: Not sure what to say here. Order 3 months in advance instead of 6 weeks.

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ID
#4239708 Review #4239708 is a subjective opinion of poster.
Location
Clifton, New Jersey
New Reviewer

Undelivered order

Tommy John - Undelivered order
I called your customer service and the call did not even go through. My order was cancelled for no apparent reason.

User's recommendation: Don’t buy this product from this website 0 customer support.

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ID
#4239288 Review #4239288 is a subjective opinion of poster.
Location
Flower Mound, Texas

Delivery not received

My package kept showing out for delivery when I checked on it. After being 8 days late I reached out to customer service and they said it was delivered 12/13 and left at mailbox. There are 5 other mailboxes next to mine, strangers walk and drive by it all the time, and someone took my package. I dont know why DHL wouldnt have left it at my door other than laziness.

User's recommendation: Provide specific delivery instructions.

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ID
#4236422 Review #4236422 is a subjective opinion of poster.
Location
Marshfield, Massachusetts
New Reviewer

You lost my package and now you no longer have and lost the Christmas present for my Fiancé.. super frustrating