To whom so ever concerned: Hello – My name is Kalyani and I recently visited your Leesburg store (5/4/2013) to buy clothes for my kids (241 Fort Evans Rd NE Leesburg, VA 20176). The person at the counter was borderline rude to me and my husband. My husband had...Read more
I just tried to place an order for 2 hours. The first sales rep hung up on me after 45 minutes. The second sales rep was helpful but we tried 3 different credit cards, 2 different shipping addresses, and still the order would not go through. They have a serious flaw in...Read more
I bought Rain Boots a year ago, long story short they got damaged and shouldn't have. I reached out to Tommy Hilfiger's customer service, even thought my boots were purchased at Macy's. All 3 ladies that worked with me had quick responses, we're willing to help and...Read more
Ups Delivery Service Review
by anonymous #972368
Horrible!! Took almost a week and a half just to process the order then they use *** UPS for shipping and my package goes from Secaucus, NJ (4miles away) to Illinois! As big of a name as Tommy Hilfiger is you would think they would use a more responsible & credible shipping company. Never again. Shouldn't take almost a month to process & receive a package.
Tommy Hilfiger Website Review
by anonymous #893531
Terrible website and customer service!!!! Items show they are available and then they send an email 24 hours later stating it's cancelled while it's still available online. Calling or emailing customer service is even worse since they don't even care about your issue and keep changing their reasons why my order was cancelled! !!
Tommy Hilfiger Customer Care Review
by adynastasa #888722
Very bad customer service i bought online 3 product and i receive only 2 and the parcel damage,i contact them and i report that! but no one resolves me problems! very disappointed!
Tommy Hilfiger Staff Review
by anonymous #790369
I had a horrible experience with Jeff (so called manager ) @ rosemont outlet mall in Illinois . He was very rude & unprofessional . Will never shop @ Tommy again due to his ignorance . Very un- professional !! Should never be in customer service working with the public due to his attitude !! They need to remove him
I'm a great fun of Tommy Hilfiger products, however, this SHAWL COLLAR CARDIGAN Sweater i bought right before new year come with the cheapest quality, just after wearing it for a week it start to change and looked like the material used in this product is not of a good...Read more
It is a very bad and disappointing experience happened with me today at a tommy hilfiger store at Cross Iron Mills Mall at Calgary,Canada, dated at 22nd Jan 2017 at 1:00pm. My wife picked up 2 shirts of same design but different sizes from a 70% clearance rack. After...Read more
I have made an online order and used shoprunner as the preferred shipping method. For some reason, Shoprunner address was picked as my old address. I contacted tommy customer service within 5 minutes of placing the order and tried to change the shipping address. They...Read more
I purchased a men's watch from a duty free Shop in Texas on April 10th of 2015. About a month ago I dropped the watch from my hand and it landed face up on a rug in the bathroom. When I picked it up I noticed that the No. 9 on the face dropped to the bottom inside the...Read more
After being excited to get a great deal for Black Friday, I was quickly disappointed once my order arrived. I ordered two pair of Tommy Jeans and instead received two pairs of sweat shorts. I was then told that since it was packaged from a 3rd party warehouse, that I...Read more
Placed 2 separate orders with 2-day shipping 8 days ago. Tommy Hilfiger (TH) sent emails about shipment with tracking info. One of the tracking numbers doesnt provide any information at all. The second tracking number gives me a delivery date as 5 days from today....Read more
Purchased a pair of Tommy sunglasses for $99 and withing an hour the plastic frame snapped around the lens! I couldn't take them back as I was already at the airport departing. I contacted Tommy UK and they didn't give a ***. I tried to charge back but (stupidly)...Read more