New Reviewer

Bad Service Support/Service

Tomball Ford - Bad Service Support/Service
Since I purchased my vehicle from Tomball Ford in Houston Texas I have had my vehicle in the shop for one reason or another. The transmission ended up having to be replaced and then I had a bad oil leak that was leaking oil all over the engine and back underneath the vehicle. I have had to have the water pump replaced as well, front wheel bearings, and now the back wheel bearings need replacing and I actually took the vehicle in over a year ago for the load noise upon acceleration and was told it was my front wheel bearings. So, we had those replaced and it is still making the same load noise. And now they are telling me it is the back wheel bearings. Well, I went in for an oil change and was told I have an oil leak, so I took it back to Tomball Ford and they first told me that it was an issue with the transmission but, then the following Monday they called me back and said it was not the transmission it was the PTU that was now leaking and needed replacing along with the HEGO (the check engine light came on) and they said it was due to this part. We took the vehicle to another facility for a second opinion and was told there was actually two leaks that we had and needed to be repaired. But, when I asked about the issue that Ford is having with Ford Explorers (TSB 14-0****) which is due to the PTU vent house and leaking fluid, which is exactly what they said was wrong with my vehicle. I just feel like they do not know exactly what is wrong with my vehicle and they are just have us have repairs done to the truck in order to try and solve the original problem. Which was upon acceleration on an incline the vehicle seems to hesitate or feel almost like a stall issue. Which is why they said it was the transmission and they had to replace the transmission. And immediately after they gave me back my car and I drove it to work I noticed the oil leak and called the service department and they had me drive the vehicle right back to the dealership and by then it was overheated and oil was dripping out from underneath. They took me out to the shop once they had it pulled up on a lift and showed me the problem and said it was a bad or broken gasket seal and they would have it fixed at not charge. They repaired it and now almost 8 months or so later I have an issue with the PTU, which from what I have been told, when the transmission was replace it had to be unbolted from the PTU in order to replace the transmission. I was also told that all of these parts are one time use parts. So, I asked if they PTU was replaced since it was separated from the transmission and they said no. All other parts/bolts were and that my current issue had nothing to do with the repairs/replacement of the transmission. I don't think I can trust what they tell me anymore as this last time when I took my vehicle in to check on the oil leak. They did not mention two oil leaks. They only mention that the PTU was my issue and that was it. I have purchased three vehicles from Ford. Explorer, Eddie Bauer Expedition and another Explorer. At this point I don't think I would ever buy another Ford vehicle. I am not very happy with this dealership or its service department representatives or mechanics.
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1 comment
#1772405

While definitely a frustrating situation, you would do better addressing your issues to the dealership in question or possibly to Ford Motor Company as the manufacturer.

ID
#1695650 Review #1695650 is a subjective opinion of poster.
Location
Northwest Harris, Texas
Product
Ford Car
Pros
  • Love the entertainment center with wireless headphones
  • Classy look
  • Roomy
Cons
  • Sevice
  • Lack of trust
Reason of review
Warranty issue
Loss
$3500
Preferred solution
Let the company propose a solution
New Reviewer

Don't Bother waste of time

if you are not looking to waste your time stay clear of this dealership. After negotiating a deal and agreeing to a price I was asked to come into the dealership and ask for the Director Kent. After waiting for an hour I realized that they were playing me and had no intention of selling me the vehicle at the agreed upon price. I doubt that they even had it in their possession. Unfortunately from what I have read from other reviews this is a standard tactic for this particular dealership thankfully I live close by and it only cost me a 10 minute drive.
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ID
#1098693 Review #1098693 is a subjective opinion of poster.
Location
Tomball, Texas
Service
Tomball Ford Customer Care
Reason of review
Deceptive practices
Loss
$500
Preferred solution
Let the company propose a solution

Parts

I tried to order parts for my fleet vehicle and some of the staff was not very helpful at Tomball Ford; from the cashier to one of the service writers. Perhaps they do not make much money off of parts for fleet vehicles; however we do have personal vehicles and we also have friends and family we talk with. They were not willing to work with me or the fleet management company. Too much work perhaps? One of the other local dealerships worked with me and the fleet management company for payment quite well. Not a very good experience at this Ford location.
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ID
#1032326 Review #1032326 is a subjective opinion of poster.
Service
Tomball Ford Customer Care
Reason of review
Poor customer service

Tomball Ford- Lies & Deception

I received a flyer in the mail (addressed to ME, not "Resident") for Tomball Ford offering $4000. credit toward my trade-in. I was in the market for a new vehicle, so I went online and checked out their inventory. I printed out profiles on a couple of vehicles and went to their lot. The young salesman who came over to me while I walked around the lot immediately dissuaded me from looking at their stock of pickups which I was interested in (what experienced salesman does that?). I looked at another vehicle and we went inside after I took my vehicle over to the shop building "so a mechanic could look it over". I took my keys with me but didn't tell the salesman because I won't leave my keys with my unlocked vehicle; it's also a good way to ensure that your vehicle actually gets evaluated- I just tell them I "forgot" to leave the keys. My vehicle was less than 3 years old, pristine, low mileage, recently inspected and had 3-month-old tires. We went inside to discuss terms and I put the mailer I received on the desk in front of him- he acted as though he didn't see it (another bad sign). As he entered the information for his proposal, I reminded him again about the flyer-no comment. When he finished and went to check on my trade-in and talk with his Sales Manager, I heard a customer in the next glass-walled office reaming his salesman for the ridiculous interest rate on his proposal; when I saw mine, I knew why but let my salesman do his spiel. The fictitious mechanic allegedly said my vehicle was in poor condition, my interest rate was more than double prime rate, and he never looked up my credit score (811)- the proposed monthly payment was higher than my mortgage payment. I told him that, first of all, the sales price for the vehicle I wanted was over $5000 higher than the online ad; he responded that the vehicle I looked at in the lot was not the same one I saw online- I showed him that the vehicle in the lot and the one in my notes were indeed the same, since it was the only one in that color with a roof rack, and the VIN number was the same; he wouldn't even look me in the eye and next he told me that a third-party company handled the website and the dealership weren't responsible for "discrepancies", another lie- I informed him the Texas Trade Commission, Attorney General's Office and TADA would disagree with him. I asked about my trade-in's "poor" condition and insisted on speaking with the mechanic and was told he wasn't available now; naturally, because he wasn't there in the first place. I told him I had line-of-sight to my vehicle and no one had come out of the locked garage to look at my vehicle- I still had my keys. I told the young salesman he needed to quit before they stole his soul, stood up and put his proposal in the shredder behind him and asked that my name be taken off their mailing list; I told him I knew he was just doing what he was told, and left. I didn't see a happy prospective car buyer the whole time I was there- just people talking to salesmen and leaving with dismayed looks on their faces. Don't waste your time here- there are plenty of reputable Ford dealers in the Houston area.
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ID
#813989 Review #813989 is a subjective opinion of poster.
Location
Manchester, England
Reason of review
Poor customer service

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