Amber L Dcx

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Verified Reviewer
| map-marker Lafayette, Indiana

Purchased vehicle

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Purchased vehicle 5/21/23 - Flat tire 5/22- Spare does not fit vehicle. Left Stranded.

February they put in a new motor. Did not replace motor mounts, which were bad. Had vehicle from 5/30/23-6/15/23 - Replaced Struts, Motor mounts, completed alignment -

They had my vehicle for almost 3 weeks and I had to be the the one to reach out for updates, drove by and the car had not even moved. 6/17/23 Transmission lights came on, stranded on interstate again would not shift past 2nd gear.

-6/23/23- Took to Ed Martin where they stated no alignment had been complete.

Ed Martin was able to complete for $794 an eva cylinder, and a wheel bearing replacement as the one I had was completely broken (Was sold this way) -- Also received call from "Jason" at Tom Wood stating they would "try to find me some wheels". They will not return calls in a timely manner, nor have they taken any corrective issues to get my vehicle into a roadworthy status, or to get me into a different vehicle that is reliable.

Moving forward: 8/16/23, Jeep is sitting with Ed Martin as the car will not even start.

I have dropped $800 into this vehicle out of pocket

Filed complaint with BBB, however they are not accredited and did not respond. They are basically telling me I'm stuck paying for all of the internal issues that are not "seen" during a test drive

View full review
Loss:
$1500
Cons:
  • No communication
  • Unreliable vehicles

Preferred solution: Apology

User's recommendation: Definitely have a 3rd party look over EVERYTHING that you can't see with the vehicle.

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