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Verified Reviewer
New Reviewer

Horrible experience

I knew this was a mistake two weeks after signing up. So I go through the very long and drawn out subscription cancellation process. Once you get through the questions and press "submit" one would think you were done cancelling, but no. After getting billed two more months I reached out to them. Apparently, after you submit your cancellation request it takes you to another page that asks you to cancel again - and if you don't go through after submitting the first request - guess what? They keep charging you!!!!!!! Huge SCAM!!! I would copy a snippet of the email I received regarding the situation but they have a little "PRIVACY STATEMENT" at the bottom of all of their emails letting you know they'll sue you if you share any info from inside emails. On top of that, Tom thinks he's the only thing on this earth that's good enough to teach guitar. He slams other players that may not "shred" the way he does. He's *** and arrogant. It's very annoying to me. Some of my favorite blues players are "jokes" in Tom's very vocal opinions. A teacher should never slam other guitar players. I don't care how good you think you are. It's just trashy. Anyways, I do not recommend Tom Hess for lessons. The forum is confusing and unless you spend countless hours scrolling through peoples daily guitar ritual posts to find good material it's a huge waste of time. The videos he sends are so low quality. Imagine the home recordings that your grandma made of you running around in diapers from the 80's. If you are a heavy metal shredder you are the only type I could see getting anything out of Tom. 10/10 will never waste $70 a month on this.
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1 comment

I agree.

#1761076 Review #1761076 is a subjective opinion of poster.
  • People on the forum are nice
  • Scam
  • Low quality videos
  • Expensive
Reason of review
Poor customer service
Preferred solution
Full refund
New Reviewer

Terrible experience