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Tolley Community Management Reviews
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Tolley Community Management Reviews
They always have a excuse why they won't fix things and its their responsibility!
My driveway is all crack up and I trip on it all the time! It's their job to fix it I pay a high fee the highest fee hat any HOA I ever had! They do nothing but make excuses! If I won't to sell my property it needs to look presentable!!! They went up on the fees they were supposed to come down after the project which is over!!! I have buyers remorse!!! I guess I just need to move it depressing trying to get anything done with them!!!
User's recommendation: Find out who you pay your HOA to before you buy a property!
ID
Location
New York, New York
New Reviewer
Warning to others
When your contract expires with them FIND someone else they aren't for your community they are against the homeowners. If you want to have your HOA ruled from behind an iron curtain- this is the property management company for you. There are a lot of questions about how our HOA has been run and since our BOD is in hiding and won't come out, I reached out to Tolley on multiple occasions seeking guidance on procedural questions related to our by laws etc. The rep for our HOA refused to answer and told me to read the by laws myself. Our neighborhood is trying desperately to engage our BOD and they, along with Tolley are all in hiding and refuse to engage in actual discussions with the Association members. Several requests for meetings have been denied. Zero stars - would not recommend.
User's recommendation: stay FAR AWAY.
ID
Location
Atlanta, Georgia
Preferred solution
work with the community to get a meeting of the members scheduled within 30 days
New Reviewer
DO NOT use Tolley Management Company
Tolley Management company is not only full of liars but all employees are completely unprofessional. They will lie and win the contact with the HOA and then they have NO consideration for the neighbors. They do not do what a management company is supposed to do. The do not communicate, it takes weeks to hear back. You can't even get updated community documents on your portal. Jason Tolley is a condescending sorry excuse for a manger. In particular, Jayme Austin is the WORST community manager. She will lie, delete documents and speak to her "clients" in the worst manner. STAY FAR AWAY!
User's recommendation: DO NOT SIGN ANY CONTRACT. They will deceive you.
2 comments
ID
Service
Tolley Community Management Customer Care
Cons
- Jayme austin
Preferred solution
It's beyond repair
Refusal to open amenities or offer refund of association dues
Tolley Is Using Covid 19 as an excuse to leave our small pool closed In a community of about 130 homes. We pay $1000 a year in association dues. The pool is our only Amenity besides a small tennis court. They refuse to address the issue of refunding any part of the annual dues despite the financial hardship of the homeowners. They also left our front entrance sign demolished for over 4 months after just having received all the dues in April. Any communications with them results in extremely rude Unapologetic push back. They are an unethical and unprofessional company. I will be contacting my attorney about a class action suit against them.
User's recommendation: Use a different management company.
7 comments
ID
Location
Cumming, Georgia
Absolutely the worst
Go on Yelp and the BBB and read the reviews. They are nasty, don't clean up the property, don't return emails or calls, never walk the property, and treat the unit owners horribly. All they do is blow leaves once a week. Really the worst. They want to be paid for doing nothing, and that's what they do.....nothing. I heard they play a lot of games with community bank accounts which creates a "smoke and mirrors" money management system. They also refuse to give all unit owners a copy of the budget.
ID
Service
Tolley Community Management Customer Care
Reason of review
Poor customer service
New Reviewer
Just a liar
I will just say this, If you want somebody to use your money and work again you, this is your guy. He will make your life impossible. He thinks he is better than anyone else and will not help with anything. He just want to be friendly with the board members to make money for doing nothing. My house is falling apart on the outside and this guy laugh at my face and even told me that he could managed the bylaws the way he wanted to. I will recommend you to be very careful with this person and the hole tolley community management.
12 comments
ID
Location
New York, New York
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Tolley Community Management
Why? Probably one of the minions Tolley has to try and delete any truth spread about the HORRIBLE company that they truly are
Which of Tolley's communities do you live in?