
Tolley Community Management
Tolley Community Management Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tolley Community Management has 1.1 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "If you see the name Tolley NEVER do business", "Find out who you pay your HOA to before you buy a property!", "stay FAR AWAY", "DO NOT SIGN ANY CONTRACT. They will deceive you.", "Use a different management company".
Consumers are not pleased with Diversity of Products or Services and Location. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tolley Community Management has 1.1 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "If you see the name Tolley NEVER do business", "Find out who you pay your HOA to before you buy a property!", "stay FAR AWAY", "DO NOT SIGN ANY CONTRACT. They will deceive you.", "Use a different management company".
Consumers are not pleased with Diversity of Products or Services and Location. The price level of this organization is high according to consumer reviews.
Media from reviews


Customer service
The entire place is horrible !! Their receptionist is so unprofessional and Elizabeth Luaces is NEVER in the office.
You send me a certified letter for 6.11 regarding a late charge. You should be ashamed of yourself .
How much did that certified letter
Cost you to send out . Very disgusted with Tolley Management .
Mike Tolley is a crook
Mike Tolley is robing my family of hundreds of dollars and because evil sits in high places we are struggling to fight his lies and scams
- Crooks
- Thieves
- Untruthful
Preferred solution: Full refund
User's recommendation: If you see the name Tolley NEVER do business
Great customer service by Ashley the receptionist at Tolley Management
This above 5 stars for the great patience and professionalism by Ashley on numerous occasions to help me get help with pressing issues.She didnt just pass me on to property manager after several attempts to speak with manager for my community. Thanks again Ashley !!!
They always have a excuse why they won't fix things and its their responsibility!
My driveway is all crack up and I trip on it all the time! It's their job to fix it I pay a high fee the highest fee hat any HOA I ever had!
They do nothing but make excuses! If I won't to sell my property it needs to look presentable!!! They went up on the fees they were supposed to come down after the project which is over!!!
I have buyers remorse!!! I guess I just need to move it depressing trying to get anything done with them!!!
User's recommendation: Find out who you pay your HOA to before you buy a property!
Warning to others
When your contract expires with them FIND someone else they aren't for your community they are against the homeowners.
If you want to have your HOA ruled from behind an iron curtain- this is the property management company for you. There are a lot of questions about how our HOA has been run and since our BOD is in hiding and won't come out, I reached out to Tolley on multiple occasions seeking guidance on procedural questions related to our by laws etc.
The rep for our HOA refused to answer and told me to read the by laws myself.
Our neighborhood is trying desperately to engage our BOD and they, along with Tolley are all in hiding and refuse to engage in actual discussions with the Association members. Several requests for meetings have been denied.
Zero stars - would not recommend.
Preferred solution: work with the community to get a meeting of the members scheduled within 30 days
User's recommendation: stay FAR AWAY
DO NOT use Tolley Management Company
Tolley Management company is not only full of liars but all employees are completely unprofessional. They will lie and win the contact with the HOA and then they have NO consideration for the neighbors.
They do not do what a management company is supposed to do. The do not communicate, it takes weeks to hear back. You can't even get updated community documents on your portal. Jason Tolley is a condescending sorry excuse for a manger.
In particular, Jayme Austin is the WORST community manager.
She will lie, delete documents and speak to her "clients" in the worst manner. STAY FAR AWAY!
- Jayme austin
Preferred solution: It's beyond repair
User's recommendation: DO NOT SIGN ANY CONTRACT. They will deceive you.
Refusal to open amenities or offer refund of association dues
Tolley Is Using Covid 19 as an excuse to leave our small pool closed In a community of about 130 homes. We pay $1000 a year in association dues.
The pool is our only Amenity besides a small tennis court. They refuse to address the issue of refunding any part of the annual dues despite the financial hardship of the homeowners. They also left our front entrance sign demolished for over 4 months after just having received all the dues in April. Any communications with them results in extremely rude
Unapologetic push back.
They are an unethical and unprofessional company. I will be contacting my attorney about a class action suit against them.
User's recommendation: Use a different management company
Absolutely the worst
Go on Yelp and the BBB and read the reviews. They are nasty, don't clean up the property, don't return emails or calls, never walk the property, and treat the unit owners horribly.
All they do is blow leaves once a week. Really the worst.
They want to be paid for doing nothing, and that's what they do.....nothing. I heard they play a lot of games with community bank accounts which creates a "smoke and mirrors" money management system.
They also refuse to give all unit owners a copy of the budget.
Just a liar
I will just say this, If you want somebody to use your money and work again you, this is your guy. He will make your life impossible. He thinks he is better than anyone else and will not help with anything. He just want to be friendly with the board members to make money for doing nothing.
My house is falling apart on the outside and this guy laugh at my face and even told me that he could managed the bylaws the way he wanted to.
I will recommend you to be very careful with this person and the hole tolley community management.
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Do you think that we want to send the certified letter to you and charge your association for it. No, we don't. First of all your documents state that it needs to be certified and if you paid on time you would not have gotten the letter.
Right on, Im not a big fan of Hoa odious behavior but if you dont pay your stuff, or violate a bylaw you get dinged dude. I have gotten letters and guess what?
it was my fault paid my penance and moved on.
Now if they are playing petty little games, ganging up on a resident over neighborhood politics different story. Get a lawyer asap