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Toll Brothers in San Ramon, California - Building a home

I got approved by TBI with my income, after 45 days they denied me and stated that I need a loan commitment to be able to purchase my home. Notified Toll Brothers of it, and try to cancelled. They stated that if I cancel the purchase I will loose my deposit, TBI knew that I was not able to get a loan. Like really they can keep my larger deposit?
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1 comment
Anonymous
#1683147

I just read about a huge class action they had for this. They made more money on deposits than they did selling actual homes.

Scary! So sorry you went through this.

Your review is saving others from entering this nightmare. Thank you.

Review
#1418607 Review #1418607 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$49
Preferred solution
Full refund
1.3
Details
Draft home from Toll. Insulation was done on the cheap with no air barrier. Energy audit by a third party exposed the issue, but Toll doesn't want to do anything and hides behind "code", while claiming to be a luxury builder and charging top dollar from customers....
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Review
#1256695 Review #1256695 is a subjective opinion of poster.
Cons
  • Warranty and the quality of the build
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered

Toll Brothers in Horsham, Pennsylvania - Chandler has fallen halfway out the sockets

1.0
Details
Toll Brothers - Chandler has fallen halfway out the sockets
I purchased my home in Maryland at Marlboro Ridge about 5 years ago. Recently the house has been falling apart! Chandler is off the hinge and about the fall...major cracking in the upper loft of my house....can someone please call me 215-908-4281. Reggie Clark
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Review
#1291328 Review #1291328 is a subjective opinion of poster.
Reason of review
Bad quality

Toll Brothers in Apex, North Carolina - My water heater is out and i am not getting any support

I need to contact someone from corporate as i am without hot water on a new house in Enclave at White Oak in Apex North Carolina. Made calls to local toll employees but the response is very slow and not helping. I need someone from corporate to call me immediately at 919-4234086
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Review
#1421931 Review #1421931 is a subjective opinion of poster.
Reason of review
Poor customer service
1.5
Details
They have a poor customer service after they are done with you. Poor quality. I have asked my builder to send someone to fix the cracks all over my house which my house is only one year old and he have said it is my responsibility to fix them. Once they get their money...
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1 comment
UnbiasedYak
#1540324

Follow me on Twitter cdleonard224. We have a lot in common. I am trying to pursue legal options.

Review
#1220936 Review #1220936 is a subjective opinion of poster.
Reason of review
Bad quality
3.9
Details
We put a deposit on a home in a Toll community in Las Vegas. The total deposit was $65,000. We made many changes to the design of the home, but it was in the framing stage when we withdrew due to me losing my job. Even though Toll has the right contractually to keep...
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2 comments
Anonymous
#1710627

Same thing happened to us. They kept 65k.

We had to bail because our big home was not selling. Poor decision on our part but they sold the house right away. We were told they would give a discount on another home when the time came. Well we looked at building a home last year and they said no discount.

We wrote to mr toll nothing.

They just told us they would help recoup some of the costs. Maybe some of the sales people have a conscious

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Review
#1076591 Review #1076591 is a subjective opinion of poster.
Cons
  • Kept all of my deposit after i lost my job
Reason of review
Poor customer service
Loss
$65000
Preferred solution
Toll to keep half of the deposit.

Toll Brothers in Haymarket, Virginia - Legal action

1.3
Details
Follow me on Twitter cdleonard224. We have a lot in common. I am trying to pursue legal options.
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Review
#1330547 Review #1330547 is a subjective opinion of poster.
My husband and I are thinking about building a house with Toll Brothers in Aurora, CO. Their models are very nice, but expensive. If we do decide to build with them the whole thing will cost about 1.2M With that being said since it is a lot of money we have searched...
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7 comments
Anonymous
#1545149

I would say trust your realtor and your gut instinct. We have been in that sales office a couple of times, looking to maybe purchase/build with them, but after all consideration they seem way too far overpriced for the area and I too am worried about bad reviews. I do love their model homes, and when I asked their sales rep how much it would truly be to build a home just like the model she said $1.7M and I laughed and said no way would I pay that for a home in Aurora.

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Review
#1236089 Review #1236089 is a subjective opinion of poster.
Reason of review
Poor customer service
1.4
Details
When buying from toll brothers I thought I was getting a good quality home and a well designed neighborhood to live in. I was hoping to be able to stay here for a long period of time. The homes here cost a good bit but there were other builders in the area that look...
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2 comments
Anonymous
#1531204

Thanks for your rant against Toll Brother. You have given me another perspective of their hype.

However, if you could provide us with the project name, city, and state, that will give us a better idea. At the end, Toll Brothers outsource their construction to local contractors so it really depends on those contractors quality.

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Review
#1155991 Review #1155991 is a subjective opinion of poster.
they pretend to be high end, they aren't good people, they lie cheat and vandalize and ignore and brush off customer complaints the good thing about their developments is that the overall package is descent looking albeit lower quality construction, and looks like a...
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1 comment
Anonymous
#1486692

so all people destroy kill pollute and complain about plastic and on time deliver soon that is all they will have to compain about s in the bay

Review
#1258072 Review #1258072 is a subjective opinion of poster.
Reason of review
Poor customer service