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They have a poor customer service after they are done with you. Poor quality. I have asked my builder to send someone to fix the cracks all over my house which my house is only one year old and he have said it is my responsibility to fix them. Once they get their money...
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UnbiasedYak
UnbiasedYak

Follow me on Twitter cdleonard224. We have a lot in common. I am trying to pursue legal options.

1.5
#1220936

Toll Brothers - My water heater is out and i am not getting any support

I need to contact someone from corporate as i am without hot water on a new house in Enclave at White Oak in Apex North Carolina. Made calls to local toll employees but the response is very slow and not helping. I need someone from corporate to call me immediately at 919-4234086
#1421931
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Toll Brothers in Haymarket, Virginia - Legal action

Follow me on Twitter cdleonard224. We have a lot in common. I am trying to pursue legal options.
1.3
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
Website
#1330547
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We put a deposit on a home in a Toll community in Las Vegas. The total deposit was $65,000. We made many changes to the design of the home, but it was in the framing stage when we withdrew due to me losing my job. Even though Toll has the right contractually to keep...
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ProudKiwi283
ProudKiwi283

I am going thru the same issue, TBI denied my loan and now Toll Brothers is trying to keep my down payment of 49,000.

3.9
I didn't like
  • Kept all of my deposit after i lost my job
#1076591

Toll Brothers in Horsham, Pennsylvania - Chandler has fallen halfway out the sockets

Toll Brothers - Chandler has fallen halfway out the sockets
I purchased my home in Maryland at Marlboro Ridge about 5 years ago. Recently the house has been falling apart! Chandler is off the hinge and about the fall...major cracking in the upper loft of my house....can someone please call me 215-908-4281. Reggie Clark
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
Website
#1291328
Show
My husband and I are thinking about building a house with Toll Brothers in Aurora, CO. Their models are very nice, but expensive. If we do decide to build with them the whole thing will cost about 1.2M With that being said since it is a lot of money we have searched...
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Anonymous
AC

I would say trust your realtor and your gut instinct. We have been in that sales office a couple of times, looking to maybe purchase/build with them, but after all considerati...

Anonymous
Unhappy buyer

Fort Collins, CO buyer here - it’s been two years and they still haven’t completed our warranty work. We’re convinced that they “hope we’ll give up” and do it ourselves, which...

#1236089
When buying from toll brothers I thought I was getting a good quality home and a well designed neighborhood to live in. I was hoping to be able to stay here for a long period of time. The homes here cost a good bit but there were other builders in the area that look...
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Anonymous
Anonymous

Thanks for your rant against Toll Brother. You have given me another perspective of their hype. However, if you could provide us with the project name, city, and state, that w...

Anonymous
Carole Cipriano

I can understand not wanting to post your name but the name of the development would be most helpful for those of us considering a Toll Brothers home.They are, undoubtedly, th...

1.4
#1155991
they pretend to be high end, they aren't good people, they lie cheat and vandalize and ignore and brush off customer complaints the good thing about their developments is that the overall package is descent looking albeit lower quality construction, and looks like a...
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Anonymous
reep

so all people destroy kill pollute and complain about plastic and on time deliver soon that is all they will have to compain about s in the bay

#1258072

Toll Brothers - Estates at Mill Creek

I have tried for four years to get Toll to mow our trails. They advertise our development as Over 2 miles of Walking trails but most of the time they are unusable with poor drainage resulting in large areas of water, overhanging tree branches, high weeds and debris on the trail surface. You are lucky if you don’t twist your ankle or pick up ticks.
#1333017
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Put in an offer - apparently sales people who had no right to counter -- DID. Said not to come back unless over 2,000,000. Home was 2,199,000. Then put offer in on 2,050,000 - No - now they wanted 1, 150,000. Find out sales people had no right to look at contract let...
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wkbrighton1_28
wkbrighton1_28

Sorry I meant they came back with 2,150,000 - but Oh Wait - now I just heard full asking price only - 2,199,000.

1.0
I liked
  • Home for sale
I didn't like
  • Absolutely unprofessional
#1082152