Toll Brothers Reviews and Complaints
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ISSUES RESOLVED
44
TOTAL REVIEWS
$1.2M
CLAIMED LOSSES
$120K
AVG LOSS
41K
PAGE VIEWS
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Ask a Question About Toll Brothers
Cons
- Warranty and the quality of the build
- Whole experience with toll brothers
- Absolutely unprofessional
Pros
- Home for sale
- Buildings look good
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- Latest review first
- Most helpful reviews first
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We purchased a new home in Las Vegas a little over a year ago and we decided on TB because of their reputation for customer service. I have not really found them deserving of this reputation for many reasons but I will stick to my main concerns. We purchased a home for...
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Review
Service
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution
Tags
Toll Brothers in Lakeland, Florida - 4 damaged beams and still not fixed
Ongoing problem on a imitation beam over garage doors for over 2 years. Cant get in touch with Mike Ryan. Won’t call me back or answer my messages.
Review
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
I currently live in large Toll Brothers house which was built for me 22 years ago in Newtown Square, Pa. Quality back then was fair but I'm a contractor and I was on them constantly then. As far as things being level you can forget that. Framers didn't use levels at...
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Review
Service
Please go through the email on how customers are being treated.I think Toll Brothers ceased to be a customer cetric compay log back...Now its all Sarcasm...suspicion and blaming the buyers so that Toll Brothers ca get out of the warranty...
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Review
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Toll Brothers recently acquired Sharp Residential. Mr. Yearly was emailed regarding this issue. He received several emails and didn’t bother to respond. If I could give negative stars I would. We bought our Sharp house in 2004. Our inspector uncovered two structural...
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Review
Reason of review
Original Structural Issue not corrected as promised.
Loss
$5600
Preferred solution
Reimbursement of the $5600 I spent to correct structural issue that was supposedly corrected before closing.
Toll Brothers - Hit them where it hurts
What I want to know is when are all the people who have been cheated by Toll going to hit them where it hurts, in the wallet. There should be a way all of the victims can make sure that others are aware of their sales and business practices. Its the only way to stop them and its the only place it hurts They treat women who are alone like we're stupid. They give unbelievable excuses why they " can"t" do something and stall in the hope you will just give up. I think it is company policy. Don't buy from them!
Review
Pros
- Buildings look good
Cons
- Buildings are cheaply built
- Warranty and the quality of the build
Reason of review
Poor customer service
Preferred solution
Fix what the problems are
Tags
Time of closing loan they says for check list you provide them, oh ya we will take care of all issues within 1 month and 11 months warranty period. Lets you move first, house will settled within warranty period, you submit all your problems and will take care of it....
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1 comment
I agree. Toll Brothers build the worst condo you can buy.
You’re wasting $300k to $400k on “junk” condo. Inept management does not care about your issues after you sign the paperwork.
I advise not to buy any Toll Brothers property. Terrible building.
Review
Service
Cons
- Warranty and the quality of the build
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Toll Brothers in Seattle East, Washington - Sucks
The Windgate Ranch Scottsdale property was left with a lien on the club house as well as deficit in operating funds. Toll Brothers are robbers.
Review
Service
Reason of review
Quality, operating budget deficit, clubhouse lien
Loss
$100
Preferred solution
Let the company propose a solution
Tags
Toll Brothers in Shrewsbury Borough, New Jersey - Awful
everywhere you look there is something wrong
Review
Cons
- Warranty and the quality of the build
- Whole experience with toll brothers
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Update by user Sep 09
No action by Toll Brothers . Management reviewed with no action with senior management.
They said it was built by code.
It is terrible living in this environment. Four families have moved out.
Original review posted by user Sep 09
Do NOT buy a new condo from Toll Brothers. Senior management will lie to you...Review
Cons
- Warranty and the quality of the build
Reason of review
Bad quality
Loss
$10
Preferred solution
Let the company propose a solution
Tags
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Thank you soooo much for your very informed review! Very educational , and Totally believable!
I always heard Toll Brothers construction was pretty bad, and construction people who look at it really see all the problems! I want to buy at Liseter, but boy your review (and others) really has put me off!
It’s incredible the way folks are getting ripped off, especially in the million dollar price range!! Seriously