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2.3
Details
Toll Brothers home warranty
Toll Brothers home warranty
Toll Brothers home warranty
Toll Brothers home warranty
Toll Brothers home warranty
We purchased a new home in Las Vegas a little over a year ago and we decided on TB because of their reputation for customer service. I have not really found them deserving of this reputation for many reasons but I will stick to my main concerns. We purchased a home for...
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Author
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution
Tags
  • Summerlin
  • Las Vegas Home Buying
  • Builder Complaint
  • Montecito By Toll Brothers
Review #1139882 is a subjective opinion of poster.
1 comment
I currently live in large Toll Brothers house which was built for me 22 years ago in Newtown Square, Pa. Quality back then was fair but I'm a contractor and I was on them constantly then. As far as things being level you can forget that. Framers didn't use levels at...
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Anonymous
#1641274

Thank you soooo much for your very informed review! Very educational , and Totally believable! I always heard Toll Brothers construction was pretty bad, and construction peopl...

Author
Review #1455812 is a subjective opinion of poster.
1 comment
1.8
Details
Do not build with toll brothers, the quality and integrity of the company sucks. They do not follow thru and all they want is your money.
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Anonymous
#1705133

Absolutely CORRECT!!! Toll Brothers is not a quality builder. They have pivoted and now the low budget trash of home builders. It's disgusting to say the least. Greedy self-ce...

Author
Reason of review
Bad quality
Review #1527551 is a subjective opinion of poster.
1 comment
1.0
Details
Purchased a brand new single family home in San Ramon, CA. in 2018. Had no idea about their poor workmanship and the terrible management. Started good in sales office. Pick and choose our options at their design center in Pleasanton was a joke. Sales ladies have no...
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UnbiasedYak
#1540322

Follow me on Twitter cdleonard224. We have a lot in common. I am trying to pursue legal options.

Author
Location
San Ramon, California
Cons
  • Whole experience with toll brothers
Reason of review
Bad quality
Loss
$990000
Preferred solution
Full refund
Review #1323876 is a subjective opinion of poster.
0 comments

Toll Brothers - 4 damaged beams and still not fixed

1.2
Details
Toll Brothers - 4 damaged beams and still not fixed
Toll Brothers - 4 damaged beams and still not fixed
Ongoing problem on a imitation beam over garage doors for over 2 years. Cant get in touch with Mike Ryan. Won’t call me back or answer my messages.
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Author
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Review #1567311 is a subjective opinion of poster.
1 comment
2.0
Details
Horrible job on the exterior of the property and will leave you high and dry! Do not provide the adequate drainage or pitch to their lots and leave a ton to be desired. They will give you the run around and corporate won't respond either. Have given up 3 seasons of...
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Anonymous
#1540317

Follow me on Twitter cdleonard224. We have a lot in common. I am trying to pursue legal options.

Author
Reason of review
Bad quality
Loss
$10000
Preferred solution
Independent survey and job remedied at Toll expense
Review #1293248 is a subjective opinion of poster.
0 comments
2.3
Details
My house is extremely humid. The Hardwood floors are uneven The floors upstairs are so uneven that you cannot close doors The house should have been set a bit higher. Too much water accumulates around my house. I had scheduled to have the downstairs floors fixed along...
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Author
Location
Shrewsbury, New Jersey
Reason of review
Work Experience or Job Application
Preferred solution
Let the company propose a solution
Review #1337700 is a subjective opinion of poster.
0 comments

Toll Brothers - Browning of stucco

I have very bad brown stain on my stucco. It has been there from the beginning(6 years ago) and has gotten worse. I have read about that being an issue with water inside. I see no evidence of water, however it may be in the walls. I really need for this to be looked into immediately.
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Author
Reason of review
Warranty issue
Review #1464770 is a subjective opinion of poster.
1 comment
2.1
Details
We recently built with Toll in Michigan, the home has no grading on one side whatsoever, with heavy rains the dirt has all gone away. Neighbors and people who come visit our home are all amazed by the lack of effort by Toll. Have brought this up so many times woth the...
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UnbiasedYak
#1540323

Follow me on Twitter cdleonard224. We have a lot in common. I am trying to pursue legal options.

Author
Location
Canton, Michigan
Reason of review
Bad quality
Review #1272005 is a subjective opinion of poster.

Contact Toll Brothers Customer Service

Mailing Address:
Toll Brothers, Inc.
250 Gibraltar Road
Horsham, Pennsylvania 19044
United States
Phone:
(855) 897-8655
All Toll Brothers Contacts
0 comments
1.3
Details
Draft home from Toll. Insulation was done on the cheap with no air barrier. Energy audit by a third party exposed the issue, but Toll doesn't want to do anything and hides behind "code", while claiming to be a luxury builder and charging top dollar from customers....
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Author
Cons
  • Warranty and the quality of the build
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered
Review #1256695 is a subjective opinion of poster.