Toll Brothers Reviews and Complaints
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ISSUES RESOLVED
46
TOTAL REVIEWS
$1.2M
CLAIMED LOSSES
$120K
AVG LOSS
41.7K
PAGE VIEWS
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Cons
- Warranty and the quality of the build
- Whole experience with toll brothers
- Absolutely unprofessional
Pros
- Home for sale
- Buildings look good
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Toll Brothers review in Lakeland, Florida: 4 damaged beams and still not fixed
Ongoing problem on a imitation beam over garage doors for over 2 years. Cant get in touch with Mike Ryan. Won’t call me back or answer my messages.
Review
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Please go through the email on how customers are being treated.I think Toll Brothers ceased to be a customer cetric compay log back...Now its all Sarcasm...suspicion and blaming the buyers so that Toll Brothers ca get out of the warranty...
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Review
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Toll Brothers review: Hit them where it hurts
What I want to know is when are all the people who have been cheated by Toll going to hit them where it hurts, in the wallet. There should be a way all of the victims can make sure that others are aware of their sales and business practices. Its the only way to stop them and its the only place it hurts They treat women who are alone like we're stupid. They give unbelievable excuses why they " can"t" do something and stall in the hope you will just give up. I think it is company policy. Don't buy from them!
Review
Service
Toll Brothers Customer Care
Pros
- Buildings look good
Cons
- Warranty and the quality of the build
- Buildings are cheaply built
Reason of review
Poor customer service
Preferred solution
Fix what the problems are
Tags
Toll Brothers review in Fulshear-Simonton, Texas: Problem never been fix
Land step crack ,water sink in laundry didn’t drain it right ,drainage backyard problem since I moved in it never fix problems,wall in the room not straight it have to be traight not a pump and curve,people come out to say they need to cut the wall and fix it but warranty people say they don’t need to Cut end up the wall still not straight ,sheetrock never finish at one and always left some issues till now not done,color doesn’t matching after they fix and repaint........
Review
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
We purchased a new home in Las Vegas a little over a year ago and we decided on TB because of their reputation for customer service. I have not really found them deserving of this reputation for many reasons but I will stick to my main concerns. We purchased a home for...
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Review
Service
Toll Brothers Home Buying
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution
Tags
Toll Brothers recently acquired Sharp Residential. Mr. Yearly was emailed regarding this issue. He received several emails and didn’t bother to respond. If I could give negative stars I would. We bought our Sharp house in 2004. Our inspector uncovered two structural...
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Review
Reason of review
Original Structural Issue not corrected as promised.
Loss
$5600
Preferred solution
Reimbursement of the $5600 I spent to correct structural issue that was supposedly corrected before closing.
Time of closing loan they says for check list you provide them, oh ya we will take care of all issues within 1 month and 11 months warranty period. Lets you move first, house will settled within warranty period, you submit all your problems and will take care of it....
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Review
Service
Toll Brothers Home Buying
Cons
- Warranty and the quality of the build
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Toll Brothers review in Shrewsbury Borough, New Jersey: Awful
everywhere you look there is something wrong
Review
Cons
- Warranty and the quality of the build
- Whole experience with toll brothers
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Toll Brothers review in Seattle East, Washington: Sucks
The Windgate Ranch Scottsdale property was left with a lien on the club house as well as deficit in operating funds. Toll Brothers are robbers.
Review
Service
Toll Brothers House Construction
Reason of review
Quality, operating budget deficit, clubhouse lien
Loss
$100
Preferred solution
Let the company propose a solution
Tags
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I agree. Toll Brothers build the worst condo you can buy.
You’re wasting $300k to $400k on “junk” condo. Inept management does not care about your issues after you sign the paperwork.
I advise not to buy any Toll Brothers property. Terrible building.