Toll Brothers Reviews and Complaints
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We purchased a new home in Las Vegas a little over a year ago and we decided on TB because of their reputation for customer service. I have not really found them deserving of this reputation for many reasons but I will stick to my main concerns. We purchased a home for...
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I currently live in large Toll Brothers house which was built for me 22 years ago in Newtown Square, Pa. Quality back then was fair but I'm a contractor and I was on them constantly then. As far as things being level you can forget that. Framers didn't use levels at...
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Purchased a brand new single family home in San Ramon, CA. in 2018. Had no idea about their poor workmanship and the terrible management. Started good in sales office. Pick and choose our options at their design center in Pleasanton was a joke. Sales ladies have no...
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UnbiasedYak
Follow me on Twitter cdleonard224. We have a lot in common. I am trying to pursue legal options.
Horrible job on the exterior of the property and will leave you high and dry! Do not provide the adequate drainage or pitch to their lots and leave a ton to be desired. They will give you the run around and corporate won't respond either. Have given up 3 seasons of...
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Cynthia leonard
Follow me on Twitter cdleonard224. We have a lot in common. I am trying to pursue legal options.
My house is extremely humid. The Hardwood floors are uneven The floors upstairs are so uneven that you cannot close doors The house should have been set a bit higher. Too much water accumulates around my house. I had scheduled to have the downstairs floors fixed along...
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Shrewsbury, New Jersey
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Toll Brothers - Browning of stucco
I have very bad brown stain on my stucco. It has been there from the beginning(6 years ago) and has gotten worse. I have read about that being an issue with water inside. I see no evidence of water, however it may be in the walls. I really need for this to be looked into immediately.
We recently built with Toll in Michigan, the home has no grading on one side whatsoever, with heavy rains the dirt has all gone away. Neighbors and people who come visit our home are all amazed by the lack of effort by Toll. Have brought this up so many times woth the...
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UnbiasedYak
Follow me on Twitter cdleonard224. We have a lot in common. I am trying to pursue legal options.
Draft home from Toll. Insulation was done on the cheap with no air barrier. Energy audit by a third party exposed the issue, but Toll doesn't want to do anything and hides behind "code", while claiming to be a luxury builder and charging top dollar from customers....
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I didn't like
- Warranty and the quality of the build
They have a poor customer service after they are done with you. Poor quality. I have asked my builder to send someone to fix the cracks all over my house which my house is only one year old and he have said it is my responsibility to fix them. Once they get their money...
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UnbiasedYak
Follow me on Twitter cdleonard224. We have a lot in common. I am trying to pursue legal options.
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Toll Brothers - My water heater is out and i am not getting any support
I need to contact someone from corporate as i am without hot water on a new house in Enclave at White Oak in Apex North Carolina. Made calls to local toll employees but the response is very slow and not helping. I need someone from corporate to call me immediately at 919-4234086
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Thank you soooo much for your very informed review! Very educational , and Totally believable! I always heard Toll Brothers construction was pretty bad, and construction peopl...