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2.3
Details
Toll Brothers home warranty
Toll Brothers home warranty
Toll Brothers home warranty
Toll Brothers home warranty
Toll Brothers home warranty
We purchased a new home in Las Vegas a little over a year ago and we decided on TB because of their reputation for customer service. I have not really found them deserving of this reputation for many reasons but I will stick to my main concerns. We purchased a home for...
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Review
#1139882 Review #1139882 is a subjective opinion of poster.
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution
Tags
  • Summerlin
  • Las Vegas Home Buying
  • Builder Complaint
  • Montecito By Toll Brothers

Toll Brothers - Hit them where it hurts

1.0
Details
What I want to know is when are all the people who have been cheated by Toll going to hit them where it hurts, in the wallet. There should be a way all of the victims can make sure that others are aware of their sales and business practices. Its the only way to stop them and its the only place it hurts They treat women who are alone like we're stupid. They give unbelievable excuses why they " can"t" do something and stall in the hope you will just give up. I think it is company policy. Don't buy from them!
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Review
#1675752 Review #1675752 is a subjective opinion of poster.
Pros
  • Buildings look good
Cons
  • Buildings are cheaply built
  • Warranty and the quality of the build
Reason of review
Poor customer service
Preferred solution
Fix what the problems are
Tags
  • Builder Complaint
1.0
Details
Please go through the email on how customers are being treated.I think Toll Brothers ceased to be a customer cetric compay log back...Now its all Sarcasm...suspicion and blaming the buyers so that Toll Brothers ca get out of the warranty...
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Review
#1675507 Review #1675507 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Toll Brothers in Reno Southeast, Nevada - I can’t get the professional grill to heat up over 100 degrees.

Can’t get the grill to get over 150 degrees.
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Review
#1675276 Review #1675276 is a subjective opinion of poster.
Reason of review
Can’t get it to reach over 100 degrees
Loss
$1
Preferred solution
Let the company propose a solution
1.0
Details
Toll Brothers recently acquired Sharp Residential. Mr. Yearly was emailed regarding this issue. He received several emails and didn’t bother to respond. If I could give negative stars I would. We bought our Sharp house in 2004. Our inspector uncovered two structural...
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Review
#1660823 Review #1660823 is a subjective opinion of poster.
Reason of review
Original Structural Issue not corrected as promised.
Loss
$5600
Preferred solution
Reimbursement of the $5600 I spent to correct structural issue that was supposedly corrected before closing.

Toll Brothers in Shrewsbury Borough, New Jersey - Awful

2.1
Details
everywhere you look there is something wrong
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Review
#1657251 Review #1657251 is a subjective opinion of poster.
Cons
  • Warranty and the quality of the build
  • Whole experience with toll brothers
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

Toll Brothers in Seattle East, Washington - Sucks

1.0
Details
The Windgate Ranch Scottsdale property was left with a lien on the club house as well as deficit in operating funds. Toll Brothers are robbers.
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Review
#1652744 Review #1652744 is a subjective opinion of poster.
Reason of review
Quality, operating budget deficit, clubhouse lien
Loss
$100
Preferred solution
Let the company propose a solution
Tags
  • vegas
  • Las Vegas Home Buying
1.0
Details
Time of closing loan they says for check list you provide them, oh ya we will take care of all issues within 1 month and 11 months warranty period. Lets you move first, house will settled within warranty period, you submit all your problems and will take care of it....
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1 comment
Anonymous
#1748328

I agree. Toll Brothers build the worst condo you can buy.

You’re wasting $300k to $400k on “junk” condo. Inept management does not care about your issues after you sign the paperwork.

I advise not to buy any Toll Brothers property. Terrible building.

Review
#1650412 Review #1650412 is a subjective opinion of poster.
Cons
  • Warranty and the quality of the build
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
1.8
Details

Update by user Sep 09

No action by Toll Brothers . Management reviewed with no action with senior management.

They said it was built by code.

It is terrible living in this environment. Four families have moved out.

Original review posted by user Sep 09

Do NOT buy a new condo from Toll Brothers. Senior management will lie to you...
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Review
#1648566 Review #1648566 is a subjective opinion of poster.
Cons
  • Warranty and the quality of the build
Reason of review
Bad quality
Loss
$10
Preferred solution
Let the company propose a solution
Tags
  • Builder Complaint

Toll Brothers in Bel Air, Maryland - Quality of work

1.6
Details
The drywall contractor they use is terrible, more nail pops then you can count. No one on site that speaks English. The work during construction was done inside at night without light and it shows. The one man who does the warranty work is good but he is overwhelmed
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Review
#1631029 Review #1631029 is a subjective opinion of poster.
Reason of review
Bad quality

Contact Toll Brothers Customer Service

Mailing Address:
Toll Brothers, Inc.
250 Gibraltar Road
Horsham, Pennsylvania 19044
United States
Phone:
(855) 897-8655
All Toll Brothers Contacts

Toll Brothers in Shrewsbury Borough, New Jersey - Poor quality

2.0
Details
I had the opportunity yesterday to express my opinion about Toll Brothers homes in front of about a dozen people. I was asked for my opinion of a Toll Brothers house because someone else in the room was considering buying. I took full advantage to vent my frustration. I bought at the Enclave at Shrewsbury nearly 5 years ago and have regretted my decision almost every day. The construction is shabby to say the least. I have complained and have had some problems fixed. However I still have numerous problems with the house. One area was fixed and someone was to come and repaint a section and I am still waiting.
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Review
#1630549 Review #1630549 is a subjective opinion of poster.
Cons
  • Warranty and the quality of the build
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution